Unable to Log In Because "Computer's Clock Is Set Incorrectly"
Unable to connect to Second Life.
Often this means that your computer's clock is set incorrectly.
Please go to Control Panels and make sure the time and date
are set correctly.
Please note that this problem is not with Firestorm, or any viewer. We are providing this information here for your convenience. Refer to Second Life bug report BUG-225668.
The problem has a number of possible causes. Please work through the following:
Test for Computer vs. Internet Issues
Test One: Do you have more than one computer in the house connected to your home network? If so, are you getting the clock login error on all your computers or just one specific machine?
- If you get the error on only one computer, go to “A) Computer-Related Issues,” below.
- If you get the error on all your computers, skip to “B) Network or Internet Issues,” below.
Test Two: If you have a cell phone that has internet access, connect the problem computer to the cell phone's Internet connection (MiFi or mobile hotspot etc) & see if that allows you to log in to SL without getting the clock error.
- If you still get the error, go to “A) Computer-Related Issues,” below.
- If you no longer get the error, skip to “B) Network or Internet Issues,” below.
A) Computer-Related Issues
Confirm Your Computer Time
- Go to https://time.gov and double check that the time and date is in fact set correctly on your computer. (It should be within 5 seconds of accuracy to the official time.)
- Double check that the correct year is also set.
Check CMOS Battery
If you have the error on only one computer, test that your CMOS battery is still working. Ref: https://www.quora.com/What-is-a-CMOS-battery-What-are-its-functions
Antivirus or Malware
Certificate Problem
Other programs on your system may be injecting their own certificate.
There's a fairly easy way to confirm this:
1. Launch the Chrome web browser
2. Navigate to https://secondlife.com
3. Log in
4. Once logged in click on the padlock icon at the top left of the browser, in the URL entry field.
5. After clicking the padlock, click Certificate, then General tab.
6. The correct SL certificate is signed by Digicert for SecondLife.com and expires Oct. 21, 2019
(If you're using FireFox, it's a similar process.)
Software Intercepting Your Login Communications
Test this by temporarily disabling your Anti-Virus/Firewall protections, rebooting the computer and then try to log in to Second Life. If you try this, please completely close all other open programs first so that nothing is trying to get on the internet while your security is disabled.
If you still get the computer clock login error, then something else is the problem.
Known Interfering Software
“Search Awesome”: See
B) Network or Internet Issues
Portal Login
If you are logging into Second Life through a public wi-fi connection with a proxy or portal that requires you to log in or accept their Terms of Service before you can fully utilize their Internet, you must open a browser and try loading a website like “http://space.com” and then see if the portal opens. If so, log in to that first, and then try to log in to Second Life.
Home Network/System Issues
Consider whether you have changed anything at your end that coincided with this problem starting; for instance got a new computer, moved house, changed ISP, installed new router/cable modem hardware, changed any router firewall settings, changed antivirus or any other security software, or installed any new 3rd party software on your computer (especially anything that could affect your connection or security settings or anything that describes itself as “Game mode” or “Game optimizer”).