How to Clear Your settings
Why? Because here be dragons. And sometimes clearing your settings may be the best way to fix a weird problem. Keep in mind that settings are not cleared by uninstalling or installing new viewers.
If clearing settings solves your problem, then you might want to create a backup of your settings once you have restored them as you like them - and assuming that everything works. Click here for instructions.
Starting in the Viewer
- Click the 'Open Settings Folder' button
- A window will popup. Keep this window open.
- Log off of the viewer.
- Delete everything you see inside the folder.
- Navigate up one level to the folder above.
- Now locate the folders which have the names of your avatar(s)
- In each of these folders, locate the file settings_per_account.xml and delete it
Starting from the File System
Assuming you are unable to log into the viewer, follow these steps.
- Navigate to the folder that stores the application data for the viewer - if you do not see this folder, you may need to show hidden folders.
| Firestorm 32-bit | |
| Windows XP | C:\Documents and Settings\[YOUR USERNAME]\Application Data\Firestorm (or use the environment variable %APPDATA%) |
| Windows Vista, 7, 8 and 10 | C:\Users\[USERNAME]\AppData\Roaming\Firestorm (or use the environment variable %APPDATA%) |
| Mac | /Users/[YOUR USERNAME]/Library/Application Support/Firestorm 1) |
| Linux | ~/.firestorm |
| Firestorm 64-bit | |
| Windows XP | C:\Documents and Settings\[YOUR USERNAME]\Application Data\Firestorm_x64 (or use the environment variable %APPDATA%) |
| Windows Vista, 7, 8 and 10 | C:\Users\[USERNAME]\AppData\Roaming\Firestorm_x64 (or use the environment variable %APPDATA%) |
| Linux | ~/.firestorm_x64 |
- Find the folder named “user_settings” and navigate inside it
- Delete everything
- Now locate the folders which have the names of your avatar(s)
- In each of these folders, locate the file settings_per_account.xml and delete it
See this page for documentation on Firestorm 4.6.9 (42969) and earlier.
1)
Fast way: Switch to Finder (desktop), hit Cmd-N to open a new finder window, then Cmd-Shift-G for Go to folder. Copy/paste this ~/Library/Application Support/Firestorm/ (including the tilde~)