Windows 10 Issues
Windows 10 and Intel stuck at initializing VFS
If you have Intel Graphics HD, Intel Graphics HD2500 and Intel Graphics HD4000, and are using the 64bit version of Firestorm 5.0.7 or later, on Windows 10, refer to this page.
Audio Issues
A Windows 10 update in mid May 2018 (and reported as recently as May 2019) has resulted in many having audio problems with the viewer. This is actually a problem with the update, and needs to be fixed externally to the viewer.
- If your mic seems to have stopped working, try this: In your operating system, go to Settings → Privacy → Microphone and make sure “Allow apps to access my microphone” is ON.
- In addition: A user has kindly provided this link to help you check your settings in the new Windows software and resolve the issue.
- Further to this, you should also check Windows Mixer settings, since audio devices may have been reset.
If you're on an ASUS laptop and Sonic 3 is running, this is preventing FS from finding your driver. The solution is to disable Sonic 3.
Voice Is Distorted
If you suddenly sound like a man (and you aren't), or your friend suddenly sounds like a demon (and isn't), or you are hearing other forms of distorted voice, try this:
- Right click the Speakers icon on your system tray and select Open Sound Settings.
- Go to Input section and click on Device Properties.
- Switch to the Advanced tab.
- Under Default Format drop down menu, select: 2 channel, 16 bit, 44100 Hz (CD quality).
- Switch to Enhancements tab.
- Check “Disable All Sound Effects”
- Press OK
- Close the Setting window
- Relog if needed.
Sounds Don't Play
If you suddenly find that sounds do not play, things like button sounds or in-world object sounds, the possible cause is your default output format. Try this:
- Right click the Speakers icon on your Windows PC system tray and select Open Sound Settings.
- Click on Device Properties in the Output section.
- Click on Additional device properties under Related Settings.
- Switch to the Advanced tab.
- Under Default Format drop down menu, select: 16 bit, 44100 Hz (CD quality).
- Click Apply and OK.
- Relog if needed.
Missing Characters
If some characters now display as boxes, you will need to reinstall Windows font packs. Some of the more common font packs are Chinese, Japanese and Korean, though if you installed those and still see boxes, you will want to ask the person using those characters to tell you what language (or symbol set) they are so that you can install the appropriate font pack.
- Log out of Firestorm.
- Go to the Windows Start menu and choose Settings.
- In the window that opens, click in the search field at the top right and type in “language”
- Select Add a language from the search results.
- Click the + Add a language option and select the language from the list. The contents of the window scrolls left and right.
- Back in the Add a language section, click the newly added language and choose Options.
- Click the top Download button. The language will download and install, and it may take some time.
- Repeat this for each language pack you wish to install.
- Now log into Firestorm; you should see the missing characters correctly rendered.
Error 0xc000007b
Error 0xc000007b when launching 64 bit Firestorm:
Try following these steps to get the Firestorm installer to reinstall the Visual C++ redistributables that come packaged with it:
- Go to the Windows Start Menu and choose Settings.
- In the window that opens, click on “System Display, notifications, apps, power.”
- In the next window go down to “Apps & features.”
- Scroll down to the entry for “Microsoft Visual C++ 2010 x86 Redistributable.” Click on it and choose “Uninstall” (the list won't necessarily update to show that it is uninstalled, but it is).
- Click on “Microsoft Visual C++ 2010 x64 Redistributable” and once again choose “Uninstall.”
- Close that window.
- Re-run the Firstorm installer. The installer window will now say “Modify Setup” (since FS is already installed) and will give you 3 options: “Repair”, “Uninstall” and “Close.” Click on “Repair.” Firestorm will reinstall the Microsoft Visual C++ 2010 Redistributables that it ships with.
- Restart your computer. You should be able to launch Firestorm without getting the error message now.
Graphics Issues After Win10 Update
If you start experiencing graphics issues after a Win10 update, such as driver crashes, or simply very poor performance, the first thing to try is a full computer reboot.
If that doesn't help, reinstall your graphics card driver from the card maker's website, not from Windows. That is, from nVidia, AMD, or Intel.
If you have Intel HD graphics, install the 32bit version of the viewer.
Camera Spinning or Mouse Wandering in Mouselook
The most common cause for this is a non-default DPI value, or screen scaling. Refer to this page for tips on setting DPI/scaling to default.
Text and User Interface Too Small
First try increasing Preferences → User Interface → 2D Overlay → UI Scaling. Another possibility is Preferencess → User Interface → Font → Font size adjustment.
Viewer Window Larger Than Expected
This is most often caused by a high DPI scaling setting, usually 125% on most 2k displays. A viewer set to the same width as the display resolution (1920, for example), would extend beyond the display border. To correct this:
- Log out of Firestorm
- Right click the Firestorm shortcut and choose Properties
- In Properties, click the Compatibility tab
- Near the bottom, find and check “Disable display scaling on high DPI settings”
- Click OK and Apply
When you launch Firestorm, it should display at the default DPI scale, 100%
Failed to Decode Login Credentials
Some Windows 10 updates change the machine ID used to create login credentials, resulting in Firestorm reporting “Failed to Decode Login Credentials”. The best way to deal with this is to wipe the stored credentials file, as explained here. Naturally, you will then have to retype the user name and password for all your accounts, when first logging in after deleting the credentials file.
Reported on Linden Lab's bug tracker BUG-139291
Links Only Clickable on Domain Part
- Open Windows settings (left side, above Power)
- Select Language
- Set Display language to your local one
- Select Administrative language settings
- in Language for non-unicode programs select UTF-8 for English United States
Ref. here.
URI Links Shown Written Out Instead of Clickable
- Open Windows settings (left side, above Power)
- Select Language
- Set Display language to your local one
- Select Administrative language settings
- in Language for non-unicode programs select UTF-8 for English United States
Ref. here.
Not Able to See Custom Parcel Windlight
- Open Windows settings (left side, above Power)
- Select Language
- Set Display language to your local one
- Select Administrative language settings
- in Language for non-unicode programs select UTF-8 for English United States
Ref. here.