How to Clear Your settings
Why? Because here be dragons. And sometimes clearing your settings may be the best way to fix a weird problem. Keep in mind that settings are not cleared by uninstalling or installing new viewers.
If clearing settings solves your problem, then you might want to create a backup of your settings once you have restored them as you like them - and assuming that everything works. Click here for instructions.
If You Can Launch Firestorm
- Click the 'Open Settings Folder' button
- A window will popup. Keep this window open.
- Log off of the viewer (all accounts, if you have more than one logged in).
- Delete everything you see inside the folder.
- Navigate up one level to the folder above.
- Now locate the folders which have the names of your avatar(s)
- In each of these folders, locate the file settings_per_account.xml and delete it
If You Cannot Launch Firestorm
Assuming you are unable to log into the viewer, follow these steps.
- Navigate to the folder that stores the application data for the viewer - if you do not see this folder, you may need to show hidden folders.
| Firestorm 32-bit | |
| Windows 7, 8.1 and 10 | C:\Users\[USERNAME]\AppData\Roaming\Firestorm (or use the environment variable %APPDATA%) |
| Mac | /Users/[YOUR USERNAME]/Library/Application Support/Firestorm 1) |
| Linux | ~/.firestorm |
| Firestorm 64-bit | |
| Windows 7, 8.1 and 10 | C:\Users\[USERNAME]\AppData\Roaming\Firestorm_x64 (or use the environment variable %APPDATA%) |
| Mac | /Users/[YOUR USERNAME]/Library/Application Support/Firestorm 2) |
| Linux | ~/.firestorm_x64 |
- Find the folder named “user_settings” and navigate inside it
- Delete everything
- Now locate the folders which have the names of your avatar(s)
- In each of these folders, locate the file settings_per_account.xml and delete it