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fs_install_issues - [Windows: Error message similar to "Windows has blocked a file that ...

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Problems During Installation

This page covers problems during installation of the viewer, before you open the viewer for the first time.

Windows Installer Does Not Run

Try the following steps:

  • If you use Windows Defender :
    1. Right click your Win Defender icon on your system tray > View Security Dashboard > Apps & Browser Control
    2. Scroll down to Exploit Protection and click the 'Exploit Protection Settngs' link
    3. Scroll down to “Force Randomization for Images (Mandatory ASLR)
    4. Set to 'Use Default (Off) and close Windows Defender
    5. This issue was documented in this LL Jira: https://jira.secondlife.com/browse/BUG-225790.
    6. For more info about Windows Defender workarounds, see this page https://wiki.firestormviewer.org/antivirus_whitelisting.
  • You may have corrupt registry information; refer to this page. This is especially common for those rolling back from Win10 to an older version of Windows.

Windows: Error message similar to "Windows has blocked a file that may be harmful to your computer"

You may receive this message or a similar one when downloading or attempting to install Firestorm. You are getting this message because Windows is generating a false positive. As long as you download Firestorm from our official downloads page, the file is safe. Refer to Is My Viewer Safe? for more info.

  • If you see a “more info” button, click that and look for a button saying “Run Anyway.”
  • If you don't have the “Run Anyway” option, see this image for how to adjust your Windows security:

Please refer to Microsoft Defender SmartScreen for more information about your Windows security.


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