Problems During Installation
This page covers problems during installation of the viewer, before you open the viewer for the first time.
Windows Installer Does Not Run
Try the following steps:
- If you use Windows Defender :
- Right click your Win Defender icon on your system tray > View Security Dashboard > Apps & Browser Control
- Scroll down to Exploit Protection and click the 'Exploit Protection Settngs' link
- Scroll down to “Force Randomization for Images (Mandatory ASLR)
- Set to 'Use Default (Off) and close Windows Defender
- This issue was documented in this LL Jira: https://jira.secondlife.com/browse/BUG-225790.
- For more info about Windows Defender workarounds, see this page https://wiki.firestormviewer.org/antivirus_whitelisting.
- You may have corrupt registry information; refer to this page. This is especially common for those rolling back from Win10 to an older version of Windows.
Windows: Error message similar to "Windows has blocked a file that may be harmful to your computer"
You may receive this message or a similar one when downloading or attempting to install Firestorm. You are getting this message because Windows is generating a false positive. As long as you download Firestorm from our official downloads page, the file is safe. Refer to Is My Viewer Safe? for more info.
- If you see a “more info” button, click that and look for a button saying “Run Anyway.”
- If you don't have the “Run Anyway” option, see this image for how to adjust your Windows security:
Please refer to Microsoft Defender SmartScreen for more information about your Windows security.