fs_intel_issues

If you have Intel Graphics HD, Intel Graphics HD2500 and Intel Graphics HD4000, and are using the 64bit version of Firestorm 5.0.7 or later, on Windows 10, refer to this page.

If you are on Windows 10, and get an error such as this:
Firestorm is unable to run because your video card drivers did not install properly or are out of date, or are for unsupported hardware. Please make sure you have the latest video card drivers, and even if you do have the latest, try reinstalling them. If you continue to receive this message, contact the Second Life Support Portal
then refer to this page.

This is a known issue with recent Intel graphics drivers, affecting other graphics applications besides SL viewers.

• Many people have received this graphics driver update without realizing it.
• The problem sometimes appears after a crash.
• Many users on HP laptops with OEM drivers are having this problem, although it is also affecting others.

What to do:

• Try rolling back to a previous driver that worked for you.

1. Method 1 https://www.intel.com/content/www/us/en/support/graphics-drivers/000008628.html for instructions. If the Roll Back Driver button is grayed out; see
2. Method 2 FIRE-21264 Roll Back Driver Steps

• If you are unable to rollback to older drivers, contact your laptop manufacturer for support. Here's a list of sites if you need it https://www.intel.com/content/www/us/en/support/topics/oems.html?wapkw=manufacturer+support Explain the issue, and tell them you need Windows Graphics Driver Version: 21.20.0016.4627, OpenGL Version: 4.2.0 - Build 21.20.16.4627 which is the last known non-buggy driver.

• Some users have reported that the following newer driver fixes the problem: Intel® Graphics Driver for Windows* [15.46] Version: 15.46.05.4771 (Latest) Date: 8/23/2017. Download from https://downloadcenter.intel.com. This driver may or may not be available to you depending on your computer.

• Workaround: Run the viewer in Full Screen Mode. Preferences → Graphics → General → Fullscreen Mode, then relog.

More information: Please refer to FIRE-21264 for more information and to report any additional details about the issue.

If you start experiencing graphics issues after a Win10 update, such as driver crashes, or simply very poor performance, the first thing to try is a full computer reboot.

If that doesn't help, reinstall your graphics card driver from the card maker's website, not from Windows. That is, from nVidia, AMD, or Intel.

If you have Intel HD 2000 or 3000 graphics, refer to this page.

If your laptop has an Intel CPU and also has either an AMD or Nvidia graphics system, it may have the ability to switch between the Integrated Intel graphics or power savings, or the AMD/Nvidia for performance. But sometimes Firestorm isn't automatically configured to use the high performance graphics.

You can confirm this issue by looking at Help → About Firestorm and checking the name of the graphics card listed. If it says Intel, please follow the steps on this page.

This mysterious flashing problem has been reported numerous times now and after some investigation we believe we finally have a repro for what's causing the issue. We do not yet know the specifics of exactly which systems are affected.

Typically the issue arises when Worn Rigged Mesh is in view and has at least one texture containing alpha and set to alpha blend mode. Alpha masking and emissive mask do not reproduce the problem.

We have also verified that this reproduces using the Official LL Viewer.

The Following Table shows which systems and drivers we have tested and whether they reproduce the Flashing Issue.

The Driver Version linked in the above table (DRIVER VERSION: 15.40.14.64.4352 & 15.40.14.32.4352) Has not reproduced the issue for us and is the Driver we recommend that you download direct from Intel.

If you receive the following Message when installing the Intel Driver:

This is an indication that you have an OEM Driver installed by the manufacturer. This Leaves you with two options:

• Check the website (or contact support) of your specific PC manufacturer and check for updates.
• Uninstall the OEM Driver and install the Intel Driver direct from Intel. This method is carried out At Your Own Risk

If decide to wait for an update from your computer manufacturer, or are simply uncertain about removing an installed driver, the following steps may help to make things more tolerable for you until your drivers are updated.

• If ALM is disabled the flashing will always reproduce unless Hardware skinning is disabled.
• If ALM is enabled the flashing will only reproduce when the avatar wearing the alpha blended rigged mesh is standing in Linden water.
  • If Hardware Skinning is disabled, the flashing stops in this case too.

Note: If you install the recommended driver above and still experience issues please read the related jira FIRE-17290 and add your details to the comments. Instructions for using the Jira can be found HERE