Manually Clearing Cache
Please do not clear your cache daily or on a regular basis.
It defeats the purpose of having one.
Only clear cache if you have problems, such as texture corruption.
See here for a description of what a cache is.
Clearing your cache this way will “cure” certain kinds of texture or inventory issues and is the suggested procedure before resorting to more drastic steps like Reinstalling the viewer.
- Go to the first path “Cache Location” and click the “Open” button behind the path. This will open a file explorer window displaying your current cache location.
- Logout (close the viewer) and then delete everything inside the folder currently displayed in your file explorer.
- Should you not be able to start the viewer to bring up Preferences, then locate the folder manually. In its default location, the folder is hidden on most OSs. To find it, you will need to show hidden folders. Now you need to locate the cache folder:
| Firestorm 32-bit | |
| Windows 7, 8.1 and 10 | SL: C:\Users\[USERNAME]\AppData\Local\Firestorm OpenSIM: C:\Users\[USERNAME]\AppData\Local\FirestormOS |
| Mac | ~/Library/Caches/Firestorm 1) |
| linux | ~/.firestorm/cache |
| Firestorm 64-bit | |
| Windows 7, 8.1 and 10 | SL: C:\Users\[USERNAME]\AppData\Local\Firestorm_x64 OpenSIM: C:\Users\[USERNAME]\AppData\Local\FirestormOS_x64 |
| Mac | SL: ~/Library/Caches/Firestorm_x64 OpenSIM: ~/Library/Caches/FirestormOS_x64 |
| linux | ~/.firestorm_x64/cache |
Now continue as follows:
- Log back into SL, to a quiet region (try the Phoenix Support parcel or a Linden water region such as aich or hatton). On your inventory window, click “Recent Items”.
- Wait for your inventory to repopulate fully. The process may be sped up, if necessary, by typing random letters into the search bar.
- While inventory repopulates, do not teleport anywhere, and do not attempt to access anything in your inventory. Talk to people or surf the web.
- Watch as it repopulates. as long as you can see (Fetched…) at the top of the inventory window, it is still loading.
- Once inventory has repopulated, log out of SL once more, then log back in.
The “clear your cache” advice is something we resort to ONLY if the problem appears to be texture related. A full cache is almost always better than an empty one. Clearing Inventory cache when you have inventory loading issues can be helpful. There are occasions when you will not want to clear inventory cache, just your texture cache. This can only be done manually; do this by opening the cache and deleting the files in the texture folder. If you want to manually clear cache without affecting inventory cache, avoid deleting any files ending with .inv.gz as these are inventory cache files. To manually clear inventory cache delete files ending in .inv.gz.
At this point, you should be back to normal… whatever “normal” happens to be that day in SL.
See this page for documentation on Firestorm 5.0.7 (52912) and earlier.
Copy/paste this ~/Library/Caches/Firestorm/ (including the tilde~)