Error Messages
This is a collection of error messages seen in SL. Some are system messages; some are viewer-generated. The list is by no means complete. If you get an error message that is not on this page, please report it in Firestorm Support English (in-world support group) or File a Jira alerting us to it (please provide the complete, exact wording of the message; a screenshot is also helpful).
Messages Mentioning Animations
| Error | Remedy |
|---|---|
| “PERMISSION_TRIGGER_ANIMATION permission not set” | This message usually comes from an AO or other scripted item, dropped in world. It can also come from a badly scripted object that doesn't check it has perms before animating, such as a badly written poseball. |
Messages Mentioning Attachments, Clothing, Body Parts, or Other Wearables
| Error | Remedy |
|---|---|
| “You can't attach multiple objects to one spot” message when detaching from avatar. | That will happen if the user somehow has a coalesced object in their current outfit folder. Delete it. |
| “The outfit folder contains no clothing, body parts, or attachments.” | See Empty Outfits |
Messages Mentioning Certificates
| Error | Remedy |
|---|---|
| “Unable to find a valid certificate” | See Second Life: Unable_to_find_a_valid_certificate. |
Messages Mentioning Credentials or Passwords
| Error | Remedy |
|---|---|
| “We were unable to decode the file storing your saved login credentials” (or) “Failed to decode login credentials” | See Failed to Decode Login Credentials |
Messages Mentioning Clock or Time
| Error | Remedy |
|---|---|
| “Unable to connect to Second Life. Often this means that your computer's clock is set incorrectly. Please go to Control Panels and make sure the time and date are set correctly.” | See Second Life: Clock is set incorrectly. |
Messages Mentioning Connections or Networks
| Error | Remedy |
|---|---|
| “Unable to establish a secure connection to the login server” | See Second Life: Unable to establish a secure connection to the login server . |
| “Second Life has detected corruption in either your network transmissions or the files it's attempting to read on your hard drive. You might also be logging in from an invalid location.” | See Second Life: Mangled network data. |
Messages Mentioning Regions
| Error | Remedy |
|---|---|
| “Unable to create item that has caused problems on this region.” | 1) Have the region restarted; this will usually fix it. 2) If a region restart doesn't clear it up, the sim owner may need to ask LL to move the sim to another server channel. |
| “We are sorry, Linden Lab has discovered degraded performance on your connection to the region you are on. You will need to restart Second Life and log into a new region for the next 30 minutes to an hour. We apologize for the inconvenience.” | Delete landmarks, especially favorite landmarks. If they point to an invalid location, it can cause this message. This may also mean exactly what it says; follow the instructions. |
Messages Mentioning SLVoice, SLPlugin, or LLCefLib
| Error | Remedy |
|---|---|
| “Do you want the application 'SLVoice' to accept incoming network connections?” | Mac – This is a message from your computer's firewall. You should choose “Allow” for voice to work. |
Messages Mentioning Teleports
| Error | Remedy |
|---|---|
| Sorry, you do not have access to that teleport destination. |
Messages Mentioning Textures
| Error | Remedy |
|---|---|
| “# of textures discarded” message usually followed by a crash | See Textures Discarded. |
Messages Mentioning Video Cards, Drivers, or Hardware
| Error | Remedy |
|---|---|
| “Firestorm is unable to run because your video card drivers did not install properly or are out of date, or are for unsupported hardware. Please make sure you have the latest video card drivers, and even if you do have the latest, try reinstalling them. If you continue to receive this message, contact the Second Life Support Portal” | See Intel Fix 32-Bit |
Unclassified Messages
| Error | Remedy |
|---|---|
| “Index out of range: 34 not in [ 0, 11]” | From the login screen, open the Debug Menu - Show Debug Settings - RenderDebugGL. Set to FALSE. Relaunch the viewer and login. |
| “newview/llappviewer.cpp(1838): Unhandled exception caught in bool” _cded LLAppViewer::frame(void): No diagnostic information available | If the error happens in only one region, clear cache |
| “Must supply a comment for control content” | The installation is corrupt. Uninstall Firestorm, delete the installer, clear your web browser's cache (or use a different browser) and download a fresh installer from http://www.firestormviewer.org/downloads/ and install that. |