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missing_windows

Finding a Missing Window

So you find yourself suddenly missing a window, perhaps inventory, or chat, or the edit window… How to find it?

  • Close all other windows, to make sure it isn't hiding under one of them.
  • Compress all the buttons on the bottom toolbar to the right.
    Alternately, drag the toolbar buttons from their present location onto another toolbar;
    (Reminder: there are three available toolbars: bottom of the screen, right side, and left side. Buttons are dragged by left clicking, holding the left mouse button down, and dragging.)
  • Try to ensure that the missing window is closed. Then open Debug Settings via the Advanced menu (press Ctrl-Alt-D to enable Advanced, if it isn't already). Then locate the pair values for the default window position, for the window that is “missing”. Consult the table below for the names of these settings. Set both values to 0 (zero), then relog.
  • If you are on Firestorm version 4.7.1, this only occurs on the Vintage and Latency skins. Use one of the other skins to avoid this issue. PreferencesSkins
WindowSettings names
Appearancefloater_pos_appearance_xfloater_pos_appearance_y
Area Searchfloater_pos_area_search_xfloater_pos_area_search_y
Avatarfloater_pos_avatar_xfloater_pos_avatar_y
Build/Editfloater_pos_build_xfloater_pos_build_y
Contactsfloater_pos_imcontacts_xfloater_pos_imcontacts_y
Camera Controlsfloater_pos_camera_xfloater_pos_camera_y
Conversationsfloater_pos_fs_im_container_xfloater_pos_fs_im_container_y
Destinationsfloater_pos_destinations_xfloater_pos_destinations_y
Hover Heightfloater_pos_edit_hover_height_xfloater_pos_edit_hover_height_y
IM windowfloater_pos_fs_impanel_xfloater_pos_fs_impanel_y
Inventoryfloater_pos_inventory_xfloater_pos_inventory_y
Move Controlsfloater_pos_moveview_xfloater_pos_moveview_y
Nearby Chatfloater_pos_fs_nearby_chat_xfloater_pos_fs_nearby_chat_y
Notecardfloater_pos_preview_notecard_xfloater_pos_preview_notecard_y
Parcel Details (About Land)floater_pos_about_land_xfloater_pos_about_land_y
Peoplefloater_pos_people_xfloater_pos_people_y
Phototoolsfloater_pos_phototools_xfloater_pos_phototools_y
Profilefloater_pos_floater_profile_xfloater_pos_floater_profile_y
Preferencesfloater_pos_preferences_xfloater_pos_preferences_y
Quickprefsfloater_pos_quickprefs_xfloater_pos_quickprefs_y
Radarfloater_pos_fs_radar_xfloater_pos_fs_radar_y
Region Detailsfloater_pos_region_info_xfloater_pos_region_info_y
Searchfloater_pos_search_xfloater_pos_search_y
World mapfloater_pos_world_map_xfloater_pos_world_map_y

Should none of these work, then you will have to wipe settings, as explained on this page.



See this page for documentation on Firestorm 4.6.9 (42969) and earlier.

start


For Phoenix documentation, please click here.

Firestorm Documentation

Downloads

Getting Help

Support

Classes

Gateway Events

Firestorm User Guide

Basic Functions

Advanced Topics

Tutorials and Other Info

Firestorm Tutorial Videos

Firestorm Colour Scheme Tutorial

For Developers

Other

Contact and Policies

events:events - created

Events

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firestorm_gateway_events

Firestorm Gateway Events

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Firestorm Team and The Firestorm Gateway invite you to come celebrate anyone who has a Rez Day in June! This month the party is Sunday, June 12th at noon SLT,

This monthly event is for the entire SL Community to introduce you to our region as well as a chance for some of team to meet and greet you!

This month's Guest Dj is Yogi Enyo who will feature 1980's Music. Yogi has been a Dj for 7 years in Sl and has a vast music collection.

AT 2 PMSLT our June Rezzies Day Celebration Featuring “Da Bluez Preacher” SRV4U Conacher and his guitar “Wilma” playing live on our stage. Preacher os a live blues musician who plays both electric and acoustic blues that are high energy blues mixed with standards like srv, bb king, buddy guy and the like.

He will also debut a version of a Happy Rez Day Song to all the June Rezzies. It will be a ROCKING fun time for all.

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Please Come Celebrate Your Rez Day at The Firestorm Gateway.

Watch for more amazing events at the Firestorm Gateway.

downloads

Firestorm Viewer Downloads For Second Life

OpenSIM versions of FS do not have Havok. That only matters if you're uploading mesh objects and need to specify the mesh physics properties, or if you need to manipulate the region navmesh for pathfinding. The terms of the Havok license prohibit its use anywhere but Second Life, so it's not present in OpenSim versions. Furthermore, the Havok libraries are not currently available for 64-bit platforms.


Firestorm Viewer is certified to be free of viruses and malware.


Current Release

Firestorm 4.7.7 (48706) Release

“n/a” in the table below means “not available”; see the boxed note above.

Version32/64-bitGridsHavokLevel of SupportDownload
Windows
Windows
32-bit Havok
32 and 64 SL only X Full release Firestorm 4.7.7.48706 32 bit Windows setup.exe
SHA1 Checksum: D77B40B49370CEC519BAC68542C50FD328F33D53
Windows
32-bit OpenSim
32 and 64 SL and other grids Full release Firestorm 4.7.7.48706OS 32 bit Windows setup.exe
SHA1 Checksum: A3743695BE456B34538FD94AB5BD5830276AC452
Windows
64-bit Havok
64-bit only SL only n/a n/a
Windows
64-bit OpenSim
64-bit only
*Does not work on Vista
SL and other grids Full release Firestorm 4.7.7.48706OS 64 bit Windows Setup.exe
SHA1 Checksum: 6D9A61497D6367BFBDF7B253B8BE35DE0B89DD3A
Mac
Mac
32-bit Havok
32 and 64 SL only X Full release Firestorm 4.7.7.48706 Mac.dmg
SHA1 Checksum: A7E4D135A750F561360457AC2ED4BC5CEA3702DB
Mac
32-bit OpenSim
32 and 64 SL and other grids n/a n/a
Mac
64-bit Havok
32 and 64 SL only n/a n/a
Mac
64-bit OpenSim
32 and 64 SL and other grids Full release Firestorm 4.7.7.48706OS 64 bit Intel Mac.dmg
SHA1 Checksum: 01F700859F4FD84815A21F6CCDC156EF6B5F98F6
Linux
Linux
32-bit Havok
32 and 64 SL only X Full release Firestorm 4.7.7.48706 32 bit Linux.tar.bz2
SHA1 Checksum: 3039FDF660CF10061BB48D18106E8F615EF2762B
Linux
32-bit OpenSim
32 and 64 SL and other grids Full release Firestorm 4.7.7.48706OS 32 bit Linux.tar.bz2
SHA1 Checksum: E1D6571D2FB6767D967CD4DC876EE2E8AB5F38D3
Linux
64-bit Havok
64-bit only SL only n/a n/a
Linux
64-bit OpenSim
64-bit only SL and other grids Full Release Firestorm 4.7.7.48706OS 64 bit Linux.tar.bz2
SHA1 Checksum: 4B8BFC2A8BCC4AB18A767F1F24977A1BDB16B5C3

More information about the 64-bit builds can be found here.

NOTE Phoenix Viewer is no longer supported. However, downloads are still available here.

Supported Operating Systems

Windows

  • Windows Vista 32bit SP2 and Vista 64bit SP2 or later are supported.
    Earlier versions of windows are not supported.
  • Firestorm 4.7.7 will NOT even install on Windows XP.
    Firestorm 4.6.9 Release is the latest version to support Windows XP.
    Firestorm 4.6.9 Release will run on Windows XP 32bit SP3 but expect it to be crashy and support cannot help you with this.
  • Windows 10 - Firestorm 4.7.7 is compatible with Windows 10.
    However, if you are running Windows 10 on a system with an older Intel graphics card which does not support Windows 10 - Intel HD 2000, Intel HD 3000 or anything marked as “No” for Windows 10 on this list,
    you will only be able to run the 32bit versions of Firestorm 4.7.7 even if you have a 64bit version of Windows 10.
    Please see this page for detailed instructions if you are running Windows 10 on an older unsupported Intel card and have problems running Firestorm 4.7.7.

Mac

  • Mac PPC is not supported.
  • Firestorm 4.2.2 was the last version to support Mac 10.5, and is no longer available.
  • Firestorm 4.7.7 viewer will NOT run on Mac 10.6. Firestorm 4.6.9 Release is the latest version to support Mac 10.6.

Old Releases

Older versions of Firestorm are available here.


Additional Downloads to Fix Problems

Windows

  • Windows XP 32bit SP3 32bit windows XP SP2 and earlier is not supported, and may not work. Windows 2000 and earlier are also not supported.
  • Failure to launch or configuration errors at launch, please download this and install it, as your system likely needs MS C++ Runtime Libraries.
    • If you are on 32bit XP, you must have SP3 installed for this to work. Vista and windows 7 will work out of the box, though the latest SP is recommended.
  • App Fix Download Visual Studio C++ 2005 SDK dlls.
    • md5sum for AppFix.exe is abe1200dd50db8331cb69c0e94320b7e
  • SLURLs not working in your browser, or choose to open with a different viewer (Windows)


Additional Downloads to Enhance User Experience

Flash

Firestorm 4.7.7 Release

  • Windows - Download in Firefox or Chrome to play Flash media inside Second Life.
    Choose the correct operating system under Step 1.
    Choose FP 21 for Opera & Chromium - PPAPI under Step 2.
    Install Flash.
  • Mac - Ensure that you have the most recent version of Flash for Safari installed. You an get this via the normal update process, or from Adobe.
    Choose the correct operating system under Step 1.
    Choose FP 21 for Safari and Firefox – NPAPI under Step 2.
    Install Flash.
  • Linux - You need to have the pepperflash plugin installed, which can be satisfied by installing Google Chrome.

Firestorm 4.7.5 and earlier, for all Operating Systems

  • Download to play Youtube videos inside Second Life.
    Do not use Internet Explorer when using that link. If Internet Explorer is the only browser you use, please ensure that you select Flash Player for Firefox, because the Internet Explorer version of Flashplayer is not compatible with any Second Life viewer.
    Windows 10 users may need to download the Windows 8 version of Flash for Firefox, if a Windows 10 version is not available.

Quicktime

for Windows and Mac

  • Quicktime to play streaming videos. (iTunes is not needed)

GStreamer

for Linux only

  • Info for download to play streaming videos. (Please read page for info on installing GStreamer for your particular distribution.)

Growl

Linux has this already

  • Windows Download To get external notices about events when the viewer is minimized.
  • Mac Download To get external notices about events when the viewer is minimized.

DirectX Runtime

Windows only

  • DX runtime April 2011 to help increase performance and stability. For all versions of Windows. Please refer to this page.


Video Drivers

Mac drivers are included with OS upgrades. However, to determine what card you have, select “About this Mac” from the Apple menu, then click “More Info”. Under Hardware select Graphics/Displays.

If you are not sure what type of video card you have, use GPU-Z found (win only) here. For linux, in a console use:
lspci | grep VGA

Nvidia Video Driver

  • Latest driverLast checked Mar 16 - Windows: 364.51 (Mar 08) - Linux: 361.28 (Feb 09)

ATI Video Driver

  • Latest driverLast checked Mar 16 - Windows: Crimson Edition 15.12 (Dec 17) - Beta: Crimson Edition 16.3 Hotfix (Mar 09) - Linux: Linux Download Center
    NOTE: The 14.12 Omega driver has a bug which causes all rigged mesh to be invisible unless hardware skinning is disabled.
    We recommend that you use either the 14.9 Catalyst release or the 14.4 Catalyst release driver or the current 15.12 release driver. For further details, see Inara Pey's blog post.

Intel Video Driver


Source code


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firestorm_classes

Firestorm Classes

These classes are based on our official Firestorm release and are conducted in voice and text except when otherwise noted. There's no need to talk, but you may want to be able to hear. We also usually have help available to answer questions in text. This schedule is subject to change.

Note that it is best if you are on Firestorm for the classes.

Locations are indicated in the far right column as follows:

Class times and days change regularly. Classes may be held any day of the week, with start times from 8am to 7pm SLT. Nonetheless, if the class times are still inconvenient you may prefer to watch recorded versions of some of these classes on YouTube.

*All times SLT*

Tuesday June 14 9:00AM – Preferences Set 3
We will cover some of the Firestorm preferences (Move & View, Advanced, Firestorm), based on our current release.
FS
Wednesday June 15 4:00PM – Animation Overrider
On Firestorm, you can save scripts and HUD space by running your AO animations through the viewer. Learn how to set up and get the most out of this feature.
FS
Thursday June 16 12:00PM – Menus 2 (TEXT ONLY)
We will cover the Advanced and Develop menus in the top bar.
FS
Friday June 17 2:00PM – Basic Troubleshooting
An introduction to basic methods to start locating problems. Focused on Firestorm but some parts are non-viewer-specific.
FS
Saturday June 18 5:00PM – QuickPrefs Customization + Lag
Two mini-classes in one. One discusses the causes of lag in SL. The other explains how to customize your Quick Preferences.
FS
Sunday June 19 3:00PM – Reporting Bugs, Requesting Features
Learn how to communicate effectively with our devs to make the changes to Firestorm you want or need.
JU
Monday June 20 12:00PM – Menus 1 (TEXT ONLY)
We will be covering the menus on the top bar, from Avatar through Help.
FS
Tuesday June 21 4:00PM – Introduction to Firestorm and the Wiki
This class gives you an overview of the Firestorm Viewer and of our greatest informational resource, our Wiki, including search tips.
FS
Wednesday June 22 10:00AM – Preferences Set 2
We will cover some of the Firestorm preferences (Graphics, Network & Cache), based on our current release.
FS
Thursday June 23 12:00PM – Clean Install (TEXT ONLY)
Learn how to correctly and quickly perform this most fundamental and important of tasks. Recommended to take Settings Backup class first.
FS
Friday June 24 6:00PM – Odds & Ends 1
This class covers some of Firestorm's handiest features, like Inventory, Radar, and some hard-to-find gems.
FS
Saturday June 25 4:00AM – Preferences Set 1
We will cover some of the Firestorm preferences (General, Chat, Privacy), based on our current release.
FS
Sunday June 26 3:00PM – Firestorm Skins
This class covers the differences among Firestorm's many skin options, including the Vintage Classic and Colorable User Interface skins.
JU
Monday June 27 12:00PM – Contact Sets (TEXT ONLY)
There is a cool feature called Contact Sets that lets you organize your contact list. We will cover how to set them up and use this epic feature.
FS
Tuesday June 28 2:00PM – Backing up Settings and Logs
This class covers how to save your settings and chat logs on your computer. Recommended to take this before the Clean Install class.
FS

webroot - revised webroot page with new method

Webroot and Second Life Viewers

Webroot offers an internet security software package that is meant to protect your Windows PC or Mac computer from threats coming over the internet. However, this software is known to cause severe issues with Second Life viewers (not just Firestorm). These include:

  • copy/paste failing to work (see here for more info on that)
  • flashing screen
  • very slow rez
  • viewer freezes
  • crash on logout
  • “rainbow” textures all over the place

Solutions

Method 1:

The follow is a recommendation that has been received from webroot via a Firestorm User.

  1. Log Out of the Viewer
  2. Go go your Webroot Configuration
  3. Turn off “Identity Protection” while using SL.
  4. Log back into the viewer 1)

This is still a relatively newly received suggestion (May 2016) and as yet widespread results are unknown but it does appear to be helping in most cases

Method 2:

If the above method does not help

  1. In the viewer, go to the Advanced menu at the top (should this not be visible, press Ctrl-Alt-D)
  2. Click on Show Debug Settings
  3. Type in: HttpPipelining - set the value to False, then close the Debug Settings window (do NOT click Copy or Reset to default)
  4. Wipe cache as explained on this page

The underlying problem here is that Webroot is blocking certain types of network connections, therefore any real fix needs to come from them.

1) If you still experience rainbow textures this is an indication that your cache has been corrupted, please follow the steps on this page.

fs_general_index - [Graphics] added intel page

General Index

This is a cross referenced index to pages in the Firestorm wiki. It is ordered alphabetically by keyword, and for each provides links to pages which cover the topic - and/or points to related keywords.

This page is compiled manually, so is a work in progress.

64-bit

Access

Advanced

Animations

Antivirus

AO

App Nap

Appearance

April Fools

ATI/AMD

Attachments

Autoreplace

Autoresponse

Avatar

Backup

Bandwidth

Ban Line

Beacons

Blacklist

Block

Bridge

Bug

Building

Cache

Camera

Chat

Chiclet

Classes

Classifieds

Clothing

Cloud Storage Software

Collisions

Colors

Color Picker

Comm

Communications to the Firestorm Server

Contact Sets

Content

Crash

Credits

Crosshairs

Current Outfit

Debug

Derender

Develop

Dice

Direct Delivery

Disconnects

Display Name

Displayed Time

Downloads

Draw Distance

Editing

Empty Outfits

Environment Settings

Estate

Event

ExDepart

Export and Import

Facebook

Favorites

Flickering

Flycam

Friends

fsdata

Gestures

Graphics

Grid

Groups

Growl

Help

HTTP Fetching

iCloud

IM

Import

Install

Instant Message

Inventory

Joystick

Keyboard

Keyword Alerts

Lag

Land

Landmarks

Level of Detail

Licenses

linux

LOD

Login

LookAt

Mac

Map

Media Filter

Media on a Prim

Minimap

Merchant Outbox

Mesh

MOAP

Mouselook

Move and View

Move Lock

Movement

Movies

Multiple

Music

Mute

nVidia

Network

Notifications

Offline IMs

OpenSim

Outfits

Parcels

Particle Editor

Passwords

Pathfinding

PDD

Permissions

Phototools

Physics

Picks

Places

Popups

Pose Stand

Preferences

Privacy

Profile

Progressive Draw Distance

Projectors

Q&A Recordings

Quick Preferences

Radar

Rebake

Received Items Folder

Reinstall

Region

Rerender

Restore to Last Position

Rhubarb

RLV

Rotation Guides

Router

Run

Scripts

Server (Firestorm)

Settings

Shape

Shadows

Shortcuts

Skins

SkyDrive

SLPlugin

SLVoice

Snapshots

Sound and Media

Sound Explorer

SpaceNavigator

Spellcheck

Statistics Bar

Support

Tags

Teleport

Terraforming

Terrain

Texture Picker

Time

Timestamps

Toolbar Buttons

Transcripts

Translation

Tutorials

Update

Upload

User Interface

User Name

Viewer Skins

Vignette

Virus

Voice

Windlight

Windows

World

fs_derender

Derendering and How to Reverse It

It is possible to make an object or avatar “invisible” - for you only. It is useful in many situations, such as photography, for example, if an object is in your view and you do not wish it in the picture.

NOTE: There is a tutorial video on this topic here.

Blacklisting

This is permanent derender; it will survive teleports and relogging. For more information, see the Asset Blacklist.

  • To derender an object: Right click it and select Derender → Blacklist from the menu.
  • To rerender an object: From the top menu bar, select World → Asset Blacklist. Find the item you wish to remove, click it to highlight it, then click the Remove selected items from blacklist button.
    You will then need to force a view refresh: TP out and back OR relog.

Temporary

Temporary derendering will last until a view change is forced in some way.

  • To derender an object: Right click it and select Derender → Temporary from the menu.
  • To rerender an object: Simply teleport out of the region, and then back, or relog.

fs_clean_install - created

Full Clean Install of Firestorm


See this page for documentation on Firestorm 4.7. 5 and 4.7.3.


If you are attempting to update from a blocked version of Firestorm, refer to this page.


A video tutorial is available here.

The following explains how to do a proper clean install - which is more than simply removing the viewer and reinstalling it. You may need to follow this procedure if you have problems.

Before You Begin

If you save chat transcripts, they are by default saved in your per-account settings folder (named for your avatar). Before you delete that folder (below), you will need to identify the chat files and move them. See here for steps to relocate your chat transcripts. This only needs to be done once if you then backup your settings. But you must log in on each account (i.e., alts) to save that account's chat files.

As a just-in-case measure for any situation, and to make upgrading or downgrading your viewer much easier, make a backup of your settings. It's a good idea to make a backup right before upgrading, downgrading or otherwise wiping settings so that the backup is current (teleport history, contact sets, etc. can change dynamically). You must log in on each account (i.e., alts) in order to back up that account's settings.

Remove Your Current Install

Step 3. Delete Settings

REMINDER: If you want to save chat transcripts and or settings, make sure you do Steps 1 and 2 before deleting your settings.

Firestorm settings can become corrupt, particularly if you recently crashed; the files may not save completely, so important information can become “scrambled”. And when installing a different version of the viewer, using settings from the previously installed version may cause undesirable behavior in the viewer.

Here is how to remove the old settings:

Method 1: If you are able to launch Firestorm

  • Launch the viewer but do not log in.
  • Click the Viewer menu at the top, choose Preferences, then Network & Files, then Directories.
  • Click the Open Settings Folder button.
  • Close the viewer.
  • In the file window, navigate up one folder, to the Firestorm* folder. If you see a folder called user_settings and one or more named for your avatars, you're in the right place.
  • Select everything in that Firestorm folder and delete it.

*Note that the Firestorm folder name may differ slightly.

Note also that if you have both a 32-bit and 64-bit version installed, you will only be deleting settings for the version that you launched at the beginning of this step. You would have to repeat this step if you want to delete settings for the other version that's still installed.

Method 2: If you are *unable* to launch Firestorm

You will need to use a file manager (like Windows Explorer for Windows system, Dolphin, the Mac Finder, or some such) to locate the settings folder. In its default location, the folder is hidden on most OSs. To find it, you will need to show hidden folders. Refer to this page to locate your settings folders.

Step 4. Clear Cache

Clearing cache should only be done when there is a problem with the cache, or when there is a significant change in the viewer that requires it (such as a change to the KDU render code). The viewer will automatically clear cache in such cases, but manual clearing may be quicker.

When downgrading, you should always clear the cache.

If you have to clear cache in order to use the viewer version you are about to install, please see this page.

Step 5. Remove Application

For Windows

Ideally, use the Programs & Features Control Panel [Vista, Win7, Win8, Win10], or Add/Remove Programs Control Panel [XP] to remove the Firestorm application. If you have a Firestorm folder in your Start Menu, there may be an Uninstall link there (32-bit Firestorm only).

For Mac

Navigate to Applications and trash the Firestorm App.

For Linux

The Firestorm install directory will be wherever you extracted the download archive. Typically this will be in your home directory somewhere, such as ~/Phoenix-Firestorm_*. Delete this directory and everything inside it.

If you used the install script as root, look in your /opt directory. You will need to su root or sudo rm to delete the firestorm directory there.

Install the New Version

Step 6. Install Firestorm

Having done all those steps, you may now install Firestorm. Installing Firestorm is done in pretty much the same way as any other application on your computer.

Get the installer: For the current release, go to the Downloads page.
For any previous supported version, go to the Older Downloads page.

For Windows

Run the downloaded installer. The 32-bit installer will offer you the chance to change the destination directory; the 64-bit installer shows the destination when you click the Options button.
The installer will create a shortcut icon on the desktop.

Note: The 32-bit installer offers you an option to start the viewer when it's done, and you should choose No. Choosing Yes tends to cause problems for some people, especially if they restore during that session. The shortcut is the preferred way to launch the viewer.

For Mac

Find the .dmg file you just downloaded and double-click it to mount it. Then drag the Firestorm app icon into your Applications folder. More detailed instructions can be found here

For Linux

Extract the downloaded tar.bz2 or tar.xz into any directory and run the firestorm script inside that directory to launch it. You can optionally install by running the install script inside that directory. And you can optionally create a desktop launcher. Refer to the README files for more information.
If you are installing on a 64-bit Linux system, you will need to install some 32-bit libraries. Refer to this page for guidance on required compatibility libraries.
If you use the Nautilus File Manager and double clicking the firestorm launch script opens the script in an editor, you will need to modify how Nautilus handles scripts.

Flash Player

It must be noted that a different flash player is required for different versions of Firestorm. For version 4.7.5 require flash player for Firefox (NPAPI); Firestorm 4.7.7 and newer require flash player for Opera and Chromium. Go here, select your operating system, then select the appropriate flash player.

Step 7. Log in

Once you have the viewer installed or reinstalled, you will want to make sure the viewer is operating correctly:

  • Log back into SL, to a quiet region (try Hippo Hollow, Aich or Hatton). Don't change any settings.
  • Test any functions that didn't work for you in the previous version that had been reported fixed.
  • If downgrading, test any functions that failed in the newer version.
  • If you needed to clear cache in Step 4 above, open your Inventory and wait for it to fully populate.

Step 8. Restore Settings

At this point, if the viewer is performing as it should, you can restore your settings and again relog. You must log in on each account (i.e., alts) to restore that account's settings.

Log back in to SL once again and confirm that the viewer is still performing as it should; then you can adjust any new or changed settings and then back those up.

Note that some settings are not restored, such as graphics. This is because the graphics settings could be incorrect and may cause problems.

firestorm_troubleshooting

Troubleshooting and Quick Fixes - Firestorm Viewer

For basic information on how to get help, click here.
This page covers issues and problems which you might encounter with Firestorm; for topics concerning how to use the viewer, you are instead directed to the main Firestorm documentation page.
The topics here are divided into issues which are directly related to the viewer, and those which are really SL issues or bugs.
Should this not be helpful, then please contact support. The best place to get fast help is in one of the in-world groups. Otherwise, you may contact any of our support team. We will do our best to assist you.
If you believe you have found a genuine bug - or have a feature request, then you can file a JIRA.

Introduction

For an introduction to the basics of troubleshooting, please refer to this page.

Tutorials

Phoenix has some video tutorials on YouTube; you may want to visit and bookmark the Phoenix Viewer channel.

Crash/Login Issues

Search, Audio, Video and Voice

Other

General

Lag and Network

Hardware

Operating System / Software

Windows
Mac
linux

Other


fs_update_viewer


If you are reverting to an earlier version than you currently have installed, or need to Clean Install as part of a Troubleshooting procedure, please click here.


Before continuing it is recommended that you Back-Up Settings. You may skip this step if you choose, however, if there is a problem during or after the update and you do not have a Back-Up then you could lose any changes you have made to your settings.

Updating Your Viewer

Updating your viewer need not be a daunting task. The Method explained below is for a straightforward Update. DO NOT follow this method if you are reverting to an earlier version.

Step 1: Remove Application

For Windows

Ideally, use the Programs & Features Control Panel [Vista, Win7, Win8, Win10], or Add/Remove Programs Control Panel [XP] to remove the Firestorm application. If you have a Firestorm folder in your Start Menu, there may be an Uninstall link there (32-bit Firestorm only).

For Mac

Navigate to Applications and trash the Firestorm App.

For Linux

The Firestorm install directory will be wherever you extracted the download archive. Typically this will be in your home directory somewhere, such as ~/Phoenix-Firestorm_*. Delete this directory and everything inside it.

If you used the install script as root, look in your /opt directory. You will need to su root or sudo rm to delete the firestorm directory there.

Step 2: Install Firestorm

Having done all those steps, you may now install Firestorm. Installing Firestorm is done in pretty much the same way as any other application on your computer.

Get the installer: For the current release, go to the Downloads page.

For Windows

Run the downloaded installer. The 32-bit installer will offer you the chance to change the destination directory; the 64-bit installer shows the destination when you click the Options button.
The installer will create a shortcut icon on the desktop.

Note: The 32-bit installer offers you an option to start the viewer when it's done, and you should choose No. Choosing Yes tends to cause problems for some people, especially if they restore during that session. The shortcut is the preferred way to launch the viewer.

For Mac

Find the .dmg file you just downloaded and double-click it to mount it. Then drag the Firestorm app icon into your Applications folder. More detailed instructions can be found here

For Linux

Extract the downloaded tar.bz2 or tar.xz into any directory and run the firestorm script inside that directory to launch it. You can optionally install by running the install script inside that directory. And you can optionally create a desktop launcher. Refer to the README files for more information.
If you are installing on a 64-bit Linux system, you will need to install some 32-bit libraries. Refer to this page for guidance on required compatibility libraries.
If you use the Nautilus File Manager and double clicking the firestorm launch script opens the script in an editor, you will need to modify how Nautilus handles scripts.

Flash Player

It must be noted that a different flash player is required for different versions of Firestorm. Version 4.7.7 and newer requires flash player for Opera and Chromium. Go here, select your operating system, then select the appropriate flash player.


Important Notes

  1. With a new version comes new code, new settings etc. Your settings can become corrupt and important information can become “scrambled”. When installing a different version of the viewer, using settings from the previously installed version may cause undesirable behavior in the viewer. If you experience issues after performing a straight update please Back-Up Your Settings and then Clear Your Settings.
  2. If you are experiencing issues after Updating via this Method you may be asked to perform a full Clean Install by our Support Team.
  3. If you have heavily modified settings and you are concerned that they may cause an issue on updating and/or restoring them you can take the precautionary measuring of Filing a Jira and attaching a zip file of your settings. *Please Note*: if taking this step please allow a minimum of 72 hours for this to be checked and responded to.

fs_missing_inventory - Removed suggestion to clear whole cache, since clearing inv. ...

Missing Inventory

There are different kinds of problems with missing inventory that can take place; those that are controllable at the viewer or computer end are generally reversible. Problems caused by the Second Life asset server are not always fixable.

If items that you rezzed out in-world are missing, then refer to this page instead.

If You Are Missing Items in Your Inventory

NOTE: It is strongly recommended that you go to a known low lag region to do any of the things listed below. These are recommended:

  • Check that your inventory has fully loaded. Click on the Recent tab and wait for the inventory counter to stop fetching. When it's done, it will simply show the number of items, without the word “Fetching….”

If the number of items appears correct, but not everything is showing:

  • Reset your inventory filters. On most viewer skins, this means clicking the Gear menu at the bottom of your inventory and selecting “Reset Filters.” On Vintage skin (this is what you're using if you logged in with Phoenix Mode) or Ansastorm skin, click Inventory → Reset Filters in the inventory menu.
    Note: if you are looking for Marketplace items using Inventory search, and they are not showing, ensure that you have the Received items folder shown in inventory, rather than as a button: Preferences → User Interface → Interface Windows → Show the Received Items folder in normal inventory. Or, click the Received button to see what items are in there.

If your inventory is still not loading fully, then the issue may be a network or connection problem. General suggestions for problems that may be connection-related are:

  • If you are on a wireless connection and are able to wire it in, do so.
  • Reboot your router/modem, leaving it unplugged and unpowered for a minimum of two minutes before powering it back up again.
  • If you have access to a different connection, try connecting your computer to it temporarily.
  • If the inventory is still not fetching all the way, view our page on bandwidth and speedtests to make sure your bandwidth is set optimally in the viewer. Although it may seem counter-intuitive, we have found that lower bandwidth settings usually allow for more reliable inventory loading than higher settings.
  • HTTP fetching may be overloading your router; please try the suggestions given here; if they do not help, revert the changes made then return to this page and continue.
  • Please download the official SL viewer, install it, log in on it and see if the items show up there. If they do, then the problem is probably either loading or caching in Firestorm, and you can follow the set of suggestions below under “Advanced Method: Inventory Copy from SL Viewer.” If the items don't show up in any viewer, then there is a good chance they're missing from the asset server, which means the problem may not be fixable.

If your inventory count still looks lower than it should be or stalls in the middle of fetching items, then:

  • First, teleport to the Phoenix/Firestorm Support parcel or an empty water region, such as Cyclops. Drop your draw distance low (for example, to 32 or lower) to minimize the work the viewer is trying to do outside of loading your inventory.
  • Second, in your inventory, type letters into the search filter. It doesn't matter what letters; the purpose is to prod the search into finding more items. If the fetch stalls again, pick a different letter.
  • Third, try clearing your inventory cache.
    • On recent versions of Firestorm, open Preferences -> Network & Files -> Directories, then click the Clear Inventory Cache button, then relog.
    • On older versions, you will have to clear inventory cache manually, as follows:
      • Go to Preferences → Network & Files; beside Cache Location, click on Open. A window opens showing the contexts of the cache folder.
      • Leave that window open, and log out of Firestorm.
      • Make sure the folder is set to show file extensions.
      • Locate the file whose name ends in .inv.gz, and delete that file.
      • Log back in - preferably to one of the locations given above: at the log in screen, you can select log in location; type in one of the region names indicated above.
    • Additional notes: If clearing inventory cache does not fix the problem the first time you try it, then it probably won't work on additional attempts, so don't keep doing it (though multiple relogs without cache clears may help).
  • If the above steps have not worked for you, continue on to the next step:

Advanced Method: Inventory Copy from SL Viewer

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Your UUID

Start by finding your avatar key while logged into Firestorm or another viewer that displays it - see the figure to the right; the UUID is highlighted in green.

It is a string of letters and numbers that appears in your legacy-style profile, though the exact location will vary because different skin options display it differently. If you use web profiles, you will need to switch into the legacy profile to find it. (In Firestorm, this is in Preferences -> User Interface -> Interface Windows→ Use web profiles by default.) You can return to the web profile style afterward. When you find your key, just copy it down somewhere.

Now you will need the latest release version of the SL viewer, so if you don't have it installed yet, download and install it. Then, log into the SL Viewer and get your inventory loaded in that viewer. This might work with any other viewer, as well, but the SL Viewer is the only one we've tested with. Once your inventory is loaded there, log out.

Locate your Second Life cache folder and your Firestorm cache folder on your hard drive. Our clearing cache page will help you locate where that is (just replace “Firestorm” with “SecondLife” in the path name. Don't clear either cache! Just use the paths shown to find the folders.

In the Second Life cache folder, find the file named with your avatar key and ending in “inv.gz”. Drop or copy this file into your Firestorm cache folder. Allow it to replace the one there.

Log into Firestorm and check to see if your inventory is there.

Avoid clearing cache or you may need to do this process again.

Please note: Under normal circumstances, you should not share cache between viewers because it can cause other weird problems. This suggestion should not be read as an indication that setting your cache in different viewers to the same place would be useful. It won't be.

For additional ideas, also refer to the Second Life wiki page on Inventory Loss.



See this page for documentation on Firestorm 4.6.9 (42969) and earlier.

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