Clik here to view.

So you find yourself suddenly missing a window, perhaps inventory, or chat, or the edit window… How to find it?
Window | Settings names | |
---|---|---|
Appearance | floater_pos_appearance_x | floater_pos_appearance_y |
Area Search | floater_pos_area_search_x | floater_pos_area_search_y |
Avatar | floater_pos_avatar_x | floater_pos_avatar_y |
Build/Edit | floater_pos_build_x | floater_pos_build_y |
Contacts | floater_pos_imcontacts_x | floater_pos_imcontacts_y |
Camera Controls | floater_pos_camera_x | floater_pos_camera_y |
Conversations | floater_pos_fs_im_container_x | floater_pos_fs_im_container_y |
Destinations | floater_pos_destinations_x | floater_pos_destinations_y |
Hover Height | floater_pos_edit_hover_height_x | floater_pos_edit_hover_height_y |
IM window | floater_pos_fs_impanel_x | floater_pos_fs_impanel_y |
Inventory | floater_pos_inventory_x | floater_pos_inventory_y |
Move Controls | floater_pos_moveview_x | floater_pos_moveview_y |
Nearby Chat | floater_pos_fs_nearby_chat_x | floater_pos_fs_nearby_chat_y |
Notecard | floater_pos_preview_notecard_x | floater_pos_preview_notecard_y |
Parcel Details (About Land) | floater_pos_about_land_x | floater_pos_about_land_y |
People | floater_pos_people_x | floater_pos_people_y |
Phototools | floater_pos_phototools_x | floater_pos_phototools_y |
Profile | floater_pos_floater_profile_x | floater_pos_floater_profile_y |
Preferences | floater_pos_preferences_x | floater_pos_preferences_y |
Quickprefs | floater_pos_quickprefs_x | floater_pos_quickprefs_y |
Radar | floater_pos_fs_radar_x | floater_pos_fs_radar_y |
Region Details | floater_pos_region_info_x | floater_pos_region_info_y |
Search | floater_pos_search_x | floater_pos_search_y |
World map | floater_pos_world_map_x | floater_pos_world_map_y |
Should none of these work, then you will have to wipe settings, as explained on this page.
See this page for documentation on Firestorm 4.6.9 (42969) and earlier.
For Phoenix documentation, please click here.
Wiki pages in other languages | ||||||
---|---|---|---|---|---|---|
Deutsch | Español | Francophone | Italiano | Nederlands | Polski | Русский |
Place holders for images namesspace - do NOT put any text here!!!
Image may be NSFW.
Clik here to view. Firestorm Team and The Firestorm Gateway invite you to come celebrate anyone who has a Rez Day in June! This month the party is Sunday, June 12th at noon SLT,
This monthly event is for the entire SL Community to introduce you to our region as well as a chance for some of team to meet and greet you!
This month's Guest Dj is Yogi Enyo who will feature 1980's Music. Yogi has been a Dj for 7 years in Sl and has a vast music collection.
AT 2 PMSLT our June Rezzies Day Celebration Featuring “Da Bluez Preacher” SRV4U Conacher and his guitar “Wilma” playing live on our stage. Preacher os a live blues musician who plays both electric and acoustic blues that are high energy blues mixed with standards like srv, bb king, buddy guy and the like.
He will also debut a version of a Happy Rez Day Song to all the June Rezzies. It will be a ROCKING fun time for all.
Image may be NSFW.
Clik here to view.Please Come Celebrate Your Rez Day at The Firestorm Gateway.
Watch for more amazing events at the Firestorm Gateway.
IMPORTANT:
How to update Firestorm:
OpenSIM versions of FS do not have Havok. That only matters if you're uploading mesh objects and need to specify the mesh physics properties, or if you need to manipulate the region navmesh for pathfinding. The terms of the Havok license prohibit its use anywhere but Second Life, so it's not present in OpenSim versions. Furthermore, the Havok libraries are not currently available for 64-bit platforms.
Firestorm Viewer is certified to be free of viruses and malware.
“n/a” in the table below means “not available”; see the boxed note above.
Version | 32/64-bit | Grids | Havok | Level of Support | Download |
Windows | |||||
Windows 32-bit Havok | 32 and 64 | SL only | X | Full release | Firestorm 4.7.7.48706 32 bit Windows setup.exe SHA1 Checksum: D77B40B49370CEC519BAC68542C50FD328F33D53 |
Windows 32-bit OpenSim | 32 and 64 | SL and other grids | Full release | Firestorm 4.7.7.48706OS 32 bit Windows setup.exe SHA1 Checksum: A3743695BE456B34538FD94AB5BD5830276AC452 | |
Windows 64-bit Havok | 64-bit only | SL only | n/a | n/a | |
Windows 64-bit OpenSim | 64-bit only *Does not work on Vista | SL and other grids | Full release | Firestorm 4.7.7.48706OS 64 bit Windows Setup.exe SHA1 Checksum: 6D9A61497D6367BFBDF7B253B8BE35DE0B89DD3A | |
Mac | |||||
Mac 32-bit Havok | 32 and 64 | SL only | X | Full release | Firestorm 4.7.7.48706 Mac.dmg SHA1 Checksum: A7E4D135A750F561360457AC2ED4BC5CEA3702DB |
Mac 32-bit OpenSim | 32 and 64 | SL and other grids | n/a | n/a | |
Mac 64-bit Havok | 32 and 64 | SL only | n/a | n/a | |
Mac 64-bit OpenSim | 32 and 64 | SL and other grids | Full release | Firestorm 4.7.7.48706OS 64 bit Intel Mac.dmg SHA1 Checksum: 01F700859F4FD84815A21F6CCDC156EF6B5F98F6 | |
Linux | |||||
Linux 32-bit Havok | 32 and 64 | SL only | X | Full release | Firestorm 4.7.7.48706 32 bit Linux.tar.bz2 SHA1 Checksum: 3039FDF660CF10061BB48D18106E8F615EF2762B |
Linux 32-bit OpenSim | 32 and 64 | SL and other grids | Full release | Firestorm 4.7.7.48706OS 32 bit Linux.tar.bz2 SHA1 Checksum: E1D6571D2FB6767D967CD4DC876EE2E8AB5F38D3 | |
Linux 64-bit Havok | 64-bit only | SL only | n/a | n/a | |
Linux 64-bit OpenSim | 64-bit only | SL and other grids | Full Release | Firestorm 4.7.7.48706OS 64 bit Linux.tar.bz2 SHA1 Checksum: 4B8BFC2A8BCC4AB18A767F1F24977A1BDB16B5C3 |
More information about the 64-bit builds can be found here.
NOTE Phoenix Viewer is no longer supported. However, downloads are still available here.
Older versions of Firestorm are available here.
Firestorm 4.7.7 Release
Firestorm 4.7.5 and earlier, for all Operating Systems
for Windows and Mac
for Linux only
Linux has this already
Windows only
Mac drivers are included with OS upgrades. However, to determine what card you have, select “About this Mac” from the Apple menu, then click “More Info”. Under Hardware select Graphics/Displays.
If you are not sure what type of video card you have, use GPU-Z found (win only) here. For linux, in a console use:
lspci | grep VGA
These classes are based on our official Firestorm release and are conducted in voice and text except when otherwise noted. There's no need to talk, but you may want to be able to hear. We also usually have help available to answer questions in text. This schedule is subject to change.
Note that it is best if you are on Firestorm for the classes.
Locations are indicated in the far right column as follows:
Class times and days change regularly. Classes may be held any day of the week, with start times from 8am to 7pm SLT. Nonetheless, if the class times are still inconvenient you may prefer to watch recorded versions of some of these classes on YouTube.
*All times SLT*
Tuesday | June 14 | 9:00AM – Preferences Set 3 We will cover some of the Firestorm preferences (Move & View, Advanced, Firestorm), based on our current release. | FS |
Wednesday | June 15 | 4:00PM – Animation Overrider On Firestorm, you can save scripts and HUD space by running your AO animations through the viewer. Learn how to set up and get the most out of this feature. | FS |
Thursday | June 16 | 12:00PM – Menus 2 (TEXT ONLY) We will cover the Advanced and Develop menus in the top bar. | FS |
Friday | June 17 | 2:00PM – Basic Troubleshooting An introduction to basic methods to start locating problems. Focused on Firestorm but some parts are non-viewer-specific. | FS |
Saturday | June 18 | 5:00PM – QuickPrefs Customization + Lag Two mini-classes in one. One discusses the causes of lag in SL. The other explains how to customize your Quick Preferences. | FS |
Sunday | June 19 | 3:00PM – Reporting Bugs, Requesting Features Learn how to communicate effectively with our devs to make the changes to Firestorm you want or need. | JU |
Monday | June 20 | 12:00PM – Menus 1 (TEXT ONLY) We will be covering the menus on the top bar, from Avatar through Help. | FS |
Tuesday | June 21 | 4:00PM – Introduction to Firestorm and the Wiki This class gives you an overview of the Firestorm Viewer and of our greatest informational resource, our Wiki, including search tips. | FS |
Wednesday | June 22 | 10:00AM – Preferences Set 2 We will cover some of the Firestorm preferences (Graphics, Network & Cache), based on our current release. | FS |
Thursday | June 23 | 12:00PM – Clean Install (TEXT ONLY) Learn how to correctly and quickly perform this most fundamental and important of tasks. Recommended to take Settings Backup class first. | FS |
Friday | June 24 | 6:00PM – Odds & Ends 1 This class covers some of Firestorm's handiest features, like Inventory, Radar, and some hard-to-find gems. | FS |
Saturday | June 25 | 4:00AM – Preferences Set 1 We will cover some of the Firestorm preferences (General, Chat, Privacy), based on our current release. | FS |
Sunday | June 26 | 3:00PM – Firestorm Skins This class covers the differences among Firestorm's many skin options, including the Vintage Classic and Colorable User Interface skins. | JU |
Monday | June 27 | 12:00PM – Contact Sets (TEXT ONLY) There is a cool feature called Contact Sets that lets you organize your contact list. We will cover how to set them up and use this epic feature. | FS |
Tuesday | June 28 | 2:00PM – Backing up Settings and Logs This class covers how to save your settings and chat logs on your computer. Recommended to take this before the Clean Install class. | FS |
Webroot offers an internet security software package that is meant to protect your Windows PC or Mac computer from threats coming over the internet. However, this software is known to cause severe issues with Second Life viewers (not just Firestorm). These include:
The follow is a recommendation that has been received from webroot via a Firestorm User.
This is still a relatively newly received suggestion (May 2016) and as yet widespread results are unknown but it does appear to be helping in most cases
If the above method does not help
The underlying problem here is that Webroot is blocking certain types of network connections, therefore any real fix needs to come from them.
This is a cross referenced index to pages in the Firestorm wiki. It is ordered alphabetically by keyword, and for each provides links to pages which cover the topic - and/or points to related keywords.
This page is compiled manually, so is a work in progress.
It is possible to make an object or avatar “invisible” - for you only. It is useful in many situations, such as photography, for example, if an object is in your view and you do not wish it in the picture.
NOTE: There is a tutorial video on this topic here.
This is permanent derender; it will survive teleports and relogging. For more information, see the Asset Blacklist.
Temporary derendering will last until a view change is forced in some way.
See this page for documentation on Firestorm 4.7. 5 and 4.7.3.
If you are attempting to update from a blocked version of Firestorm, refer to this page.
A video tutorial is available here.
The following explains how to do a proper clean install - which is more than simply removing the viewer and reinstalling it. You may need to follow this procedure if you have problems.
If you save chat transcripts, they are by default saved in your per-account settings folder (named for your avatar). Before you delete that folder (below), you will need to identify the chat files and move them. See here for steps to relocate your chat transcripts. This only needs to be done once if you then backup your settings. But you must log in on each account (i.e., alts) to save that account's chat files.
As a just-in-case measure for any situation, and to make upgrading or downgrading your viewer much easier, make a backup of your settings. It's a good idea to make a backup right before upgrading, downgrading or otherwise wiping settings so that the backup is current (teleport history, contact sets, etc. can change dynamically). You must log in on each account (i.e., alts) in order to back up that account's settings.
REMINDER: If you want to save chat transcripts and or settings, make sure you do Steps 1 and 2 before deleting your settings.
Firestorm settings can become corrupt, particularly if you recently crashed; the files may not save completely, so important information can become “scrambled”. And when installing a different version of the viewer, using settings from the previously installed version may cause undesirable behavior in the viewer.
Here is how to remove the old settings:
*Note that the Firestorm folder name may differ slightly.
Note also that if you have both a 32-bit and 64-bit version installed, you will only be deleting settings for the version that you launched at the beginning of this step. You would have to repeat this step if you want to delete settings for the other version that's still installed.
You will need to use a file manager (like Windows Explorer for Windows system, Dolphin, the Mac Finder, or some such) to locate the settings folder. In its default location, the folder is hidden on most OSs. To find it, you will need to show hidden folders. Refer to this page to locate your settings folders.
Clearing cache should only be done when there is a problem with the cache, or when there is a significant change in the viewer that requires it (such as a change to the KDU render code). The viewer will automatically clear cache in such cases, but manual clearing may be quicker.
When downgrading, you should always clear the cache.
If you have to clear cache in order to use the viewer version you are about to install, please see this page.
Ideally, use the Programs & Features Control Panel [Vista, Win7, Win8, Win10], or Add/Remove Programs Control Panel [XP] to remove the Firestorm application. If you have a Firestorm folder in your Start Menu, there may be an Uninstall link there (32-bit Firestorm only).
Navigate to Applications and trash the Firestorm App.
The Firestorm install directory will be wherever you extracted the download archive. Typically this will be in your home directory somewhere, such as ~/Phoenix-Firestorm_*. Delete this directory and everything inside it.
If you used the install script as root, look in your /opt directory. You will need to su root or sudo rm to delete the firestorm directory there.
Having done all those steps, you may now install Firestorm. Installing Firestorm is done in pretty much the same way as any other application on your computer.
Get the installer: For the current release, go to the Downloads page.
For any previous supported version, go to the Older Downloads page.
Run the downloaded installer. The 32-bit installer will offer you the chance to change the destination directory; the 64-bit installer shows the destination when you click the Options button.
The installer will create a shortcut icon on the desktop.
Note: The 32-bit installer offers you an option to start the viewer when it's done, and you should choose No. Choosing Yes tends to cause problems for some people, especially if they restore during that session. The shortcut is the preferred way to launch the viewer.
Find the .dmg file you just downloaded and double-click it to mount it. Then drag the Firestorm app icon into your Applications folder. More detailed instructions can be found here
Extract the downloaded tar.bz2 or tar.xz into any directory and run the firestorm script inside that directory to launch it. You can optionally install by running the install script inside that directory. And you can optionally create a desktop launcher. Refer to the README files for more information.
If you are installing on a 64-bit Linux system, you will need to install some 32-bit libraries. Refer to this page for guidance on required compatibility libraries.
If you use the Nautilus File Manager and double clicking the firestorm launch script opens the script in an editor, you will need to modify how Nautilus handles scripts.
It must be noted that a different flash player is required for different versions of Firestorm. For version 4.7.5 require flash player for Firefox (NPAPI); Firestorm 4.7.7 and newer require flash player for Opera and Chromium. Go here, select your operating system, then select the appropriate flash player.
Once you have the viewer installed or reinstalled, you will want to make sure the viewer is operating correctly:
At this point, if the viewer is performing as it should, you can restore your settings and again relog. You must log in on each account (i.e., alts) to restore that account's settings.
Log back in to SL once again and confirm that the viewer is still performing as it should; then you can adjust any new or changed settings and then back those up.
Note that some settings are not restored, such as graphics. This is because the graphics settings could be incorrect and may cause problems.
For basic information on how to get help, click here.
This page covers issues and problems which you might encounter with Firestorm; for topics concerning how to use the viewer, you are instead directed to the main Firestorm documentation page.
The topics here are divided into issues which are directly related to the viewer, and those which are really SL issues or bugs.
Should this not be helpful, then please contact support. The best place to get fast help is in one of the in-world groups. Otherwise, you may contact any of our support team. We will do our best to assist you.
If you believe you have found a genuine bug - or have a feature request, then you can file a JIRA.
For an introduction to the basics of troubleshooting, please refer to this page.
Phoenix has some video tutorials on YouTube; you may want to visit and bookmark the Phoenix Viewer channel.
If you are reverting to an earlier version than you currently have installed, or need to Clean Install as part of a Troubleshooting procedure, please click here.
Before continuing it is recommended that you Back-Up Settings. You may skip this step if you choose, however, if there is a problem during or after the update and you do not have a Back-Up then you could lose any changes you have made to your settings.
Updating your viewer need not be a daunting task. The Method explained below is for a straightforward Update. DO NOT follow this method if you are reverting to an earlier version.
Ideally, use the Programs & Features Control Panel [Vista, Win7, Win8, Win10], or Add/Remove Programs Control Panel [XP] to remove the Firestorm application. If you have a Firestorm folder in your Start Menu, there may be an Uninstall link there (32-bit Firestorm only).
Navigate to Applications and trash the Firestorm App.
The Firestorm install directory will be wherever you extracted the download archive. Typically this will be in your home directory somewhere, such as ~/Phoenix-Firestorm_*. Delete this directory and everything inside it.
If you used the install script as root, look in your /opt directory. You will need to su root or sudo rm to delete the firestorm directory there.
Having done all those steps, you may now install Firestorm. Installing Firestorm is done in pretty much the same way as any other application on your computer.
Get the installer: For the current release, go to the Downloads page.
Run the downloaded installer. The 32-bit installer will offer you the chance to change the destination directory; the 64-bit installer shows the destination when you click the Options button.
The installer will create a shortcut icon on the desktop.
Note: The 32-bit installer offers you an option to start the viewer when it's done, and you should choose No. Choosing Yes tends to cause problems for some people, especially if they restore during that session. The shortcut is the preferred way to launch the viewer.
Find the .dmg file you just downloaded and double-click it to mount it. Then drag the Firestorm app icon into your Applications folder. More detailed instructions can be found here
Extract the downloaded tar.bz2 or tar.xz into any directory and run the firestorm script inside that directory to launch it. You can optionally install by running the install script inside that directory. And you can optionally create a desktop launcher. Refer to the README files for more information.
If you are installing on a 64-bit Linux system, you will need to install some 32-bit libraries. Refer to this page for guidance on required compatibility libraries.
If you use the Nautilus File Manager and double clicking the firestorm launch script opens the script in an editor, you will need to modify how Nautilus handles scripts.
It must be noted that a different flash player is required for different versions of Firestorm. Version 4.7.7 and newer requires flash player for Opera and Chromium. Go here, select your operating system, then select the appropriate flash player.
There are different kinds of problems with missing inventory that can take place; those that are controllable at the viewer or computer end are generally reversible. Problems caused by the Second Life asset server are not always fixable.
If items that you rezzed out in-world are missing, then refer to this page instead.
NOTE: It is strongly recommended that you go to a known low lag region to do any of the things listed below. These are recommended:
If the number of items appears correct, but not everything is showing:
If your inventory is still not loading fully, then the issue may be a network or connection problem. General suggestions for problems that may be connection-related are:
If your inventory count still looks lower than it should be or stalls in the middle of fetching items, then:
Image may be NSFW.
Clik here to view.
Start by finding your avatar key while logged into Firestorm or another viewer that displays it - see the figure to the right; the UUID is highlighted in green.
It is a string of letters and numbers that appears in your legacy-style profile, though the exact location will vary because different skin options display it differently. If you use web profiles, you will need to switch into the legacy profile to find it. (In Firestorm, this is in Preferences -> User Interface -> Interface Windows→ Use web profiles by default.) You can return to the web profile style afterward. When you find your key, just copy it down somewhere.
Now you will need the latest release version of the SL viewer, so if you don't have it installed yet, download and install it. Then, log into the SL Viewer and get your inventory loaded in that viewer. This might work with any other viewer, as well, but the SL Viewer is the only one we've tested with. Once your inventory is loaded there, log out.
Locate your Second Life cache folder and your Firestorm cache folder on your hard drive. Our clearing cache page will help you locate where that is (just replace “Firestorm” with “SecondLife” in the path name. Don't clear either cache! Just use the paths shown to find the folders.
In the Second Life cache folder, find the file named with your avatar key and ending in “inv.gz”. Drop or copy this file into your Firestorm cache folder. Allow it to replace the one there.
Log into Firestorm and check to see if your inventory is there.
Avoid clearing cache or you may need to do this process again.
Please note: Under normal circumstances, you should not share cache between viewers because it can cause other weird problems. This suggestion should not be read as an indication that setting your cache in different viewers to the same place would be useful. It won't be.
For additional ideas, also refer to the Second Life wiki page on Inventory Loss.
See this page for documentation on Firestorm 4.6.9 (42969) and earlier.