Manually Clearing Cache
Please do not clear your cache daily or on a regular basis.
It defeats the purpose of having one.
Only clear cache if you have problems, such as texture corruption.
It defeats the purpose of having one.
Only clear cache if you have problems, such as texture corruption.
See here for a description of what a cache is.
Clearing your cache this way will “cure” certain kinds of texture or inventory issues and is the suggested procedure before resorting to more drastic steps like reinstalling the viewer.
- Go to the first path “Cache Location” and click the “Open” button behind the path. This will open a file explorer window displaying your current cache location.
- Logout (close the viewer) and then delete everything inside the folder currently displayed in your file explorer.
- Should you not be able to start the viewer to bring up Preferences, then locate the folder manually. In its default location, the folder is hidden on most OSs. To find it, you will need to show hidden folders. Now you need to locate the cache folder:
| Firestorm 32-bit | |
| Windows 7, 8.1 and 10 | SL: C:\Users\[USERNAME]\AppData\Local\Firestorm (or: %localappdata%\Firestorm) OpenSIM: C:\Users\[USERNAME]\AppData\Local\FirestormOS (or: %localappdata%\FirestormOS) |
| Mac | ~/Library/Caches/Firestorm 1) |
| Linux | ~/.firestorm/cache |
| Firestorm 64-bit | |
| Windows 7, 8.1 and 10 | SL: C:\Users\[USERNAME]\AppData\Local\Firestorm_x64 (or: %localappdata%\Firestorm_x64) OpenSIM: C:\Users\[USERNAME]\AppData\Local\FirestormOS_x64 (or: %localappdata%\FirestormOS_x64) |
| Mac | SL: ~/Library/Caches/Firestorm_x64 OpenSIM: ~/Library/Caches/FirestormOS_x64 |
| Linux | ~/.firestorm_x64/cache |
Delete everything inside that folder.
Now continue as follows:
- Log back into SL, to a quiet region (try the Firestorm Support parcel or a Linden water region such as aich or hatton). On your inventory window, click “Recent Items”.
- Wait for your inventory to repopulate fully. The process may be sped up, if necessary, by typing random letters into the search bar.
- While inventory repopulates, do not teleport anywhere, and do not attempt to access anything in your inventory. Talk to people or surf the web.
- Watch as it repopulates. as long as you can see (Fetched…) at the top of the inventory window, it is still loading.
- Once inventory has repopulated, log out of SL once more, then log back in.
The “clear your cache” advice is something we resort to ONLY if the problem appears to be texture related. A full cache is almost always better than an empty one. You can clear parts of the cache, depending on the issue you're trying to resolve:
| Inventory Issues | Delete the files that end with .inv.gz |
| Texture Issues | Delete the texturecache folder |
| Persistently Malformed Objects | Delete the objectcache folder |
| VFS Issues 2) | Delete the files named index.db2.* and data.db2.* |
| Mute List Issues | Delete the file that ends with cached_mute |
At this point, you should be back to normal… whatever “normal” happens to be that day in SL.
See this page for documentation on Firestorm 5.0.7 (52912) and earlier.
1)
Fast way: Switch to Finder (desktop), hit Cmd-N to open a new finder window, then Cmd-Shift-G for Go to folder.
Copy/paste this ~/Library/Caches/Firestorm/ (including the tilde~)
Copy/paste this ~/Library/Caches/Firestorm/ (including the tilde~)
2)
VFS issues include wrong sounds being played for buttons or viewer events, especially after visiting other grids, or stuck when launching the viewer