Intel Issues
Windows 10 and Intel Stuck at "Initializing VFS..."
If you have Intel Graphics HD, Intel Graphics HD2500 and Intel Graphics HD4000, and are using the 64bit version of Firestorm 5.0.7 or later, on Windows 10, refer to this page.
Viewer freezes while "Loading world..."
If you have Intel HD 530, Intel HD 620 or Intel HD 630, and Windows 10 – This is an Intel driver issue.
The fix is to roll back to driver 24.20.100.6025.
Direct download Legacy Intel® Graphics Driver for Windows® 10 Version: 24.20.100.6025 - Unofficial download; Intel has removed the driver, it seems
Manual update How to manually update Intel Drivers
(Ref. BUG-225655.)
Outdated Driver Error
If you are on Windows 10, and get an error such as this:
First, make sure your drivers are fully updated
- Visit Intel and try to update your drivers there.
Next, verify that your graphics card is one of the affected versions. You can find a table of affected versions here: Graphics Drivers Supported Operating Systems, but most frequently we have seen Intel HD 2000 and Intel HD 3000. You should be able to verify your graphics in the system info of your computer.
If this does not help, then download and install and 32bit version of the viewer. Firestorm Viewer Downloads
Load Library failed with error 1114, Dynamic Link Library (DLL)
If you are on Windows 10, and get this error:
Check first for switchable graphics card: Dual Graphics Issues
Verify that your graphics card is one of the affected versions. You can find a table of affected versions here: Graphics Drivers Supported Operating Systems, but most frequently we have seen Intel HD 2000 and Intel HD 3000. You should be able to verify your graphics in the system info of your computer.
If this does not help, then download and install and 32bit version of the viewer. Firestorm Viewer Downloads
Graphics Issues After Win10 Update
If you start experiencing graphics issues after a Win10 update, such as driver crashes, or simply very poor performance, the first thing to try is a full computer reboot.
If that doesn't help, reinstall your graphics card driver from the card maker's website, not from Windows. That is, from nVidia, AMD, or Intel.
If you have Intel HD 2000 or 3000 graphics, refer to this page.
Laptop dual graphics issues
If your laptop has an Intel CPU and also has either an AMD or Nvidia graphics system, it may have the ability to switch between the Integrated Intel graphics (for power savings) and the AMD/Nvidia (for performance). But sometimes Firestorm isn't automatically configured to use the high-performance graphics.
You can confirm this issue by looking at Help → About Firestorm and checking the name of the graphics card listed. If it says Intel, please follow the steps on this page.