Windows 10 and Intel HD Graphics 2000 and 3000
If you have certain Intel HD graphics, and have upgraded your PC to Windows 10, your graphics card will not be fully supported by Intel. If you have this issue, you will be unable to log in. You will get one of the following error dialog boxes:
Firestorm is unable to run because your video card drivers did not install properly or are out of date, or are for unsupported hardware. Please make sure you have the latest video card drivers, and even if you do have the latest, try reinstalling them. If you continue to receive this message, contact the Second Life Support Portal
Load Library failed with error 1114, Dynamic Link Library (DLL) initiation routine failed
This is not a function of the viewer, but instead is a function of the drivers provided by Intel for your computer.
There is no option that will work with the 64-bit version. The “fix” is now coded into the viewer.
Uninstall any 64-bit versions of Firestorm.
Download and install the 32-bit versionDownloads
Verify that your graphics card is one of the affected versions. You can find a table of affected versions here: Graphics Drivers Supported Operating Systems. Most frequently we have seen Intel HD 2000 and Intel HD 3000. You should be able to verify your graphics in the system info of your computer.
You should now be able to run Firestorm on your PC.
Other Information
Click here to contact Intel Support: Intel Support