In this preferences panel you can choose the viewer skin and viewer color theme for Firestorm. The viewer skin determines the overall shape, layout, and graphics of Firestorm's controls. The theme determines what colors are used to draw these viewer controls. The viewer skin and viewer colors are only for Firestorm itself - these do not affect your avatar or anything else in-world.

The following skins ship with firestorm:

• Firestorm
• Metaharper
• Starlight
• Starlight CUI
• Vintage
• AnsaStorm
• Latency

These come with different color schemes, which may be selected from the drop down menu below. The top of the panel gives a handy preview of the skin.

There are three other options on this page:

• Reset Toolbars to the skin's preferred layout when changing skins: If this is enabled, when you change skins and relog, the predefined toolbar buttons layouts will be applied; disable this to maintain your customised layout, if any.
• Reset toolbars to the login mode's preferred layout when changing login modes: When enabled, this option keeps the login mode's designed toolbar button layout, overriding your chosen toolbar customizations, when you change login mode.
• Use Viewer 1 style cursors: Changes the cursors to the “old style” ones used in Phoenix. You will need to relog if you change this option.

Author     : Ansariel Hiller
Themes     : Bright Blue, Classic Brown

Author     : Jessica Lyon, Wolfspirit Magic, Ansariel Hiller
Themes     : Grey, Dark, High Contrast

The Firestorm skin is the default skin for most installs. It was created to resemble a V1-style viewer with its inventory, profiles, friends, blue dialogs, and other nuances. The grey theme provides medium contrast that is not as harsh as darker backgrounds, while still not taking away from the in-world colors. This skin uses solid backgrounds on the bottom buttons and select other controls for maximum control clarity.

Author     : Arrehn Oberlander
Themes     : Appalachian Sky, CoolOcean, BlackGlass

The Metaharper modern skin is an avant-gard blend of the V1 and V2 styles. It features darker backgrounds to emphasize in-world colors, and makes frequent use of transparency in its controls, most noticeably in the bottom buttons and top toolbars. Icons in Metaharper modern are ghostly white. The Appalachian Sky color scheme uses natural mossy green and forest browns for accents. Metaharper modern is occasionally used for experimental UI changes: At the moment it features an experimental quick preferences button variation that prefers avatar physics control in place of older sliders. It also features an experimental camera floater with all modes exposed, similar to the Kokua viewer.

Author     : Hitomi Tiponi & Starlight Contributors
Themes     : Original Orange, Original Teal, Mono Teal, Nostalgia Blue, Silver Pink, Silver Blue

Starlight is a skin with a large number of usability and presentation improvements, many contributed by residents. In addition Starlight has brought its own subtle redesign to give the interface a lighter feel, several colour variants (called 'Themes'). The color themes of the starlight skin are diverse: “Nostalgia Blue” pays homage to early official viewer colors, while “Original Teal” may be most like stock V2 of all the skins included in Firestorm. The “Silver” pair of color variations bring a rare dark text on light backgrounds look to the viewer.

Author     : Hitomi Tiponi & Starlight Contributors
Themes     : Custom Dark, Custom Light

Starlight CUI - Colourable User Interface. This is a highly customizable skin; information on how to customize is give on this SL wiki page. See also the Custom Colors Tab in Preferences.

Author     : Zi Ree
Themes     : Classic

Vintage is designed to look and feel as close as possible to the original Phoenix skin.

Click on a thumbnail to embiggen.

Image may be NSFW. Clik here to view. Ansastorm Classic Brown	Image may be NSFW. Clik here to view. Ansastorm Bright Blue	Image may be NSFW. Clik here to view. Firestorm Dark	Image may be NSFW. Clik here to view. Firestorm Grey
Image may be NSFW. Clik here to view. Firestorm High Contrast	Image may be NSFW. Clik here to view. Metaharper Black Glass	Image may be NSFW. Clik here to view. Metaharpder Appalachian Sky	Image may be NSFW. Clik here to view. Metaharper Cool Ocean
Image may be NSFW. Clik here to view. Starlight CUI Custom Dark	Image may be NSFW. Clik here to view. Starlight CUI Custom Light	Image may be NSFW. Clik here to view. Starlight Mono Teal	Image may be NSFW. Clik here to view. Starlight Nosalgia Blue
Image may be NSFW. Clik here to view. Starlight Original Orange	Image may be NSFW. Clik here to view. Starlight Original Teal	Image may be NSFW. Clik here to view. Starlight Silver Blue	Image may be NSFW. Clik here to view. Starlight Silver Pink
Image may be NSFW. Clik here to view. Vintage Classic

This tab allows you to edit, delete or add grids that the viewer will recognize, and make available at the log in screen.

In order to be able to login to grid other than Second Life, you need to enable Preferences→ Advanced→ Allow login to other grids.

Secondly, you need the grid selector on the log in screen. If you do not see it, press Shift-Ctrl-G to activate it.

• Add new grid: Here you can type in the login URI of a grid you wish to add to the existing list. You should consult with the specs of the grid in question to obtain the correct URI to place here. Click on Apply to save the URI; click on Clear if you change your mind.
• Manage Grids: This shows the list of currently defined grids. Many are already present, by default.
  • Refresh: Reloads the default definitions.
  • Remove: Deletes the currently selected grid from the list.

The fields below this are auto-populated and cannot be edited:

• Grid name
• Grid URI
• Login page
• Helper URI
• Grid Website
• Grid Support
• Grid Registration
• Grid Password URI
• Grid Search
• Grid Message URI

• Enable region Lightshare settings: Use OSGrid Lightshare.
• Debug Search:
  • Override current search url: replace the default search URL (SecondLife) with a different one. The default will be used if this is left empty.

This tab allows you to edit, delete or add grids that the viewer will recognize, and make available at the log in screen.

Secondly, you need the grid selector on the log in screen. If you do not see it, press Shift-Ctrl-G to activate it.

• Add new grid: Here you can type in the login URI of a grid you wish to add to the existing list. You should consult with the specs of the grid in question to obtain the correct URI to place here. Click on Apply to save the URI; click on Clear if you change your mind.
• Manage Grids: This shows the list of currently defined grids. Many are already present, by default.
  • Refresh: Reloads the default definitions.
  • Remove: Deletes the currently selected grid from the list.

The fields below this are auto-populated and cannot be edited:

• Grid name
• Grid URI
• Login page
• Helper URI
• Grid Website
• Grid Support
• Grid Registration
• Grid Password URI
• Grid Search
• Grid Message URI

• Enable region Lightshare settings: Use OSGrid Lightshare.
• Debug Search:
  • Override current search url: replace the default search URL (SecondLife) with a different one. The default will be used if this is left empty.

Firestorm has the ability to have its built-in animation overrider controlled by a script inworld. There are two interfaces, one compatible with the OpenCollar attachment protocol, the other compatible with the LockMeister restraints interface.

The LockMeister interface is simple to use. Any item wishing to control the AO needs to send a message on the LockMeister channel, -8888. The message consists of the key of the targeted avatar followed immediately by the word “booton” to turn on the AO or “bootoff” to turn it off. For example, “12345678-1234-1234-1234-abc123456789booton” would enable the AO of the avatar whose key was 12345678-1234-1234-1234-abc123456789.

The full protocol is described on this page.

Click here for a test script.

The OpenCollar interface is more complex to use. Its main advantage is that it was designed to be compatible with the protocol used by the OpenCollar Sub AO. The full protocol is described on this site.

OpenCollar software is now being developed by two different organizations, and the protocols for each can be found at the OpenCollar group at Github and the OpenCollar group at www.opencollar.cc/. The protocol is the same for both.

It is also less resource-intensive, as the protocol was designed to be controlled by only one device, which relieves it from hearing large numbers of messages not intended for it.

To begin, the controlling device announces its presence on the command channel by saying “OpenCollar=Yes”, either when it is attached or rezzed, or when requested by the bridge, which will send a message “OpenCollar?” when it is rezzed. Once it has done so, it may then send a message to enable the AO, or disable it: “499|ZHAO_AOON” to enable it, or “499|ZHAO_AOOFF” to disable it. The controlling device should send the message “OpenCollar=No” when it is shut down or derezzed, or no longer desires to control the AO.

It's important to note that the OpenCollar interface assumes there is only one controlling device. A second device will not be able to gain control of the AO, since the bridge will only listen to the sender of an OpenCollar=Yes message it receives until it is rerezzed or reset; other senders simply will not be heard.

Click here for a test script.

The introduction of Server Side Appearance (SSA) has resulted in a significant reduction of problems concerned avatar bake fail (ie, skin or layered clothing failing to rez, your avatar remaining a cloud, etc). SSA completely changes how avatar textures are handled, and the new process is far less prone to errors introduced by connection or region problems.

Nonetheless, problems may occur and are largely due to network connection problems. This page addresses the known issues and offers solutions.

If you receive a message that the system has “Failed to find [name of any item] in the database” every time you try to wear or remove something, please see this page first Failed to find in database.

• In your inventory, find a different shape from the one you normally use, and wear it, replacing the one you have on. If that doesn't fix the issue, then do the same thing for your
  • system skin
  • system eyes
  • system hair base
  • If that doesn't work, read on.

• If you have RLV enabled, in Preferences → Firestorm → Extras (top option), disable it and relog, then try the above step again.

• Go to one of the following locations, and remain there while working through the rest of this page:
  • Hippo Hollow (Moderate)
  • Ruth's Retreat (General)
  • Cyclops (General)

• Your inventory needs to be fully loaded before you will bake. Click on the Recent tab of the Inventory window. Make sure that the inventory count doesn't say “Fetched” or “Fetching”; if it does, your inventory is still loading. Let it finish. If it isn't moving, try typing random characters into the inventory search box.
  Should your inventory not fully load, please refer to this page for help on getting it to load.
  Once you have done that, try the first bullet point again.

• Select a different outfit in your Outfits folder and select Replace Outfit.

• Make sure that all of the 4 required system parts are worn:
  • Method 1: In your Inventory window, Inventory tab, Current Outfit folder, make sure the four required system parts all show as worn: shape, skin, eyes, hair base. If not, right-click them and wear them.
  • Method 2: Open the Appearance window (Avatar menu → Appearance), go to the Wearing tab, scroll to the bottom, and make sure that the last four items listed are your shape, skin, hair and eyes. If one of those items is missing, find it in inventory and wear it.
  • If you are unable to wear all 4 items, create a new folder in your inventory with the 4 basic items, plus system clothing if you wish (no attachments). Then right click the folder and select Replace Outfit.

• If you are connected via cellphone, you will most likely see yourself and everyone grey. You need to have a decent internet connection. So if possible, switch to that, then see if you rez in normally.

• Reboot your router/modem.

• If none of the above helps, then continue reading.

If you have more than one monitor, and run Firestorm on any but the primary, try moving the Firestorm window to the primary monitor.

If this doesn't help, continue with the next section.

This also applies if you are a cloud.

The best way to fix this is not via the usual rebake (Ctrl-Alt-R), but instead by right clicking your avatar name tag and selecting Tex.Refresh:

• Context menu: right click → Texture refresh
• Pie menu: Right click → Appearance → Tex refresh.

This is generally the result of the viewer not loading or using all the bake data - which may be a sign of a connectivity problem. If it persists, try going to a different region, preferably a known low lag one like Hippo Hollow or Cyclops.

For more info, you can refer to this JIRA.

The first thing to try is a Tex.Refresh, as described above.

If this does not help, chances are very good that one of the textures on the (layered) clothing you' re wearing, is bad.

• Remove all worn layered clothing, tattoos and alphas, then Tex.Refresh as described above.
• If this results in a fully baked, naked avatar, start re-adding the clothing layers, one at a time. One will probably show entirely or partly grey. This will be the one with the corrupted texture(s), and needs replacing.
• If you are still grey, or partly grey with no layered clothing worn, try a different avatar skin, see if that rezzes in correctly. If so, then the problem is with the avatar skin.

For more info, see this LL JIRA.

This issue can also occur if you are using a cellphone connection to access SL. This is currently under investigation by LL. For more, refer to this forum thead.

This issue can also occur if you are having DNS problems. The DNS problems usually occur in such a way that the only symptom you will see will be grey avatar textures and the problem can be intermittant. The workaround for this is to change your DNS to Google Public DNS.

See Duplicate Current Outfit Folders Causing Bakefail for one specific problem.

If you find that a change of outfit can be seen by you, but not by others, then you most likely are affected by an issue which seems to be the result of using a certain other third party viewer. Only LL can fix this issue; you will need to file a support ticket with them.

This page shows all changes since the Firestorm 6.2.4.57588 Release.
If you are updating from an earlier version than 6.2.4, see HERE for previous release notes.

For a summary of all the major new features and improvements in this release, please
see Inara Pey's Firestorm 6.3.2.58052 blog post.

Bakes on Mesh is a new feature to allow system avatar baked textures to be shown on mesh attachments.

• Any face of a mesh object can be textured using one of the server baked textures.
• The corresponding region of the system avatar is hidden if an attached mesh is using a baked texture.
• 5 new bake channels - leftarm, leftleg, aux1, aux2, aux3. You can use the new bake channels on the face of a mesh.
• A universal wearable type.
  

• New tattoos for universal wearable type -
  • HEAD_TATTOO, → baked to head
  • UPPER_TATTOO → baked to upper
  • LOWER_TATTOO, → baked to lower
  • SKIRT_TATTOO, → baked to skirt
  • HAIR_TATTOO, → baked to hair
  • EYES_TATTOO, → baked to eyes
  • LEFT_ARM_TATTOO, → baked to left arm
  • LEFT_LEG_TATTOO, → baked to left leg
  • AUX1_TATTOO, → baked to aux1
  • AUX2_TATTOO, → baked to aux2
  • AUX3_TATTOO, → baked to aux3

• Avoid the need for texture appliers → easier customization workflow.
• Avoid the need for onion avatars → fewer meshes, fewer textures at display time.
• Avoid the need to sell full-perm meshes. You can customize any mesh you have modify permissions for simply by setting the flags and equipping the appropriate wearables.
  
  

Avatar wearables are baked into eleven different textures (BAKE_HEAD, BAKE_UPPER, BAKE_LOWER, BAKE_EYES, BAKE_SKIRT, BAKE_HAIR, BAKE_LEFTARM, BAKE_LEFTLEG, BAKE_AUX1, BAKE_AUX2, BAKE_AUX3) by the baking service.
You can now apply these textures to your avatar’s object attachments’ diffuse texture slot.
Right-click on the attachment, click edit and from the edit face menu select textures.
Click the diffuse texture icon to open up the texture picker.
The texture picker has an extra radio button mode called ‘bake’ for selecting server bakes.
The ‘bake’ radio button mode has a dropdown for selecting BAKE_HEAD, BAKE_UPPER, BAKE_LOWER, BAKE_EYES, BAKE_SKIRT, BAKE_HAIR, BAKE_LEFTARM, BAKE_LEFTLEG, BAKE_AUX1, BAKE_AUX2, BAKE_AUX3 server bake textures.
When an attachment is using a baked texture, the corresponding base mesh region of the system avatar is hidden.

If a mesh face is set to show a baked texture but is not attached to an avatar, you will see a default baked texture.
If you are using an older viewer without bakes on mesh support, then faces set to show baked textures will also display as the default baked texture, and base mesh regions will not be hidden.

For more detailed documentation, please see:

• SL Knowledge Base - Bakes on Mesh
• Linden Lab Bakes On Mesh release notes - includes a list of known issues.
• Firestorm Wiki - Bakes on Mesh
• Inara Pey - Modem World, Bakes on Mesh - A Basic Primer - Numerous embedded links of interest.
• Slink Redux and Bakes on Mesh FAQ - Slink brand specific and general Bakes on Mesh FAQ.
• Maitreya Bakes on Mesh - How to use BOM with the Maitrya Lara mesh body.
• Second Life Forums - Bakes on Mesh - Assorted forum threads of information and resources.
• Get Baked – A Quick Beginners’ Guide to Using Bakes on Mesh - Virtual Bloke.
• List of creators producing BoM-Compliant Goods - Unofficial.
  
  Anchor Linden, Vir Linden, AndreyK ProductEngine

A variety of graphics/rendering related fixes from Linden Lab.
Linden Lab Love Me Render 3 Release Notes
Ruslan ProductEngine, AndreyK ProductEngine, AndreyL ProductEngine, Maxim ProductEngine, Mnikolenko ProductEngine

Too many to list them all here.
See the full change log for details.
Highlighted fixes are listed below.

Nat Linden, Anchor Linden, Vir Linden, Brad Linden, Callum Linden, Eli Linden, Ruslan ProductEngine, AndreyK ProductEngine, AndreyL ProductEngine, Maxim ProductEngine

• NEWAdded the ability to edit notecards in an external editor
  For Firestorm, to set the external notecard editor, go to Preferences → Firestorm → Build 1 → External Editor → Browse to the program or application and select then press OK.
  When a notecard is open, you will see a new “Edit” button bottom left.
  Clicking the Edit button opens the Notecard in the external editor.
  Making changes in the external editor & then saving the file in the external editor will upload the changes into the notecard in Second Life.
  If no external editor is selected in Preferences, the viewer will try to use the external editor that you have set to open txt files.
  NOTE: There is a known bug with this feature that causes the order of embedded content to break - see BUG-227626 for details
  Maxim ProductEngine

• NEWAdded the ability to duplicate a group role
  The feature allows you to duplicate a group role so that the copied role has the same permissions and you can just give the copied role a different title.
  This feature was requested in BUG-226986
  Open the group profile → Members & Roles → Roles → Left click on a role to select it → Click the “Copy Role” button.
  AndreyK ProductEngine

• NEWIncreased the allowed sound clip length from 10s to 30s
  This adds support to the viewer to upload & play sound clips up to 30 seconds in length.
  Currently, sound uploads over 10 seconds are not possible, but will be soon when the server-side support is added by Linden Lab.
  Firestorm 6.3.2 is ready to support this feature as soon as the required server-side changes are made
  AndreyL ProductEngine

• Improved the performance impact of selection outlines
  Ruslan ProductEngine

• Implemented separate texture layers alignment for diffuse, normal & specular textures
  Ruslan ProductEngine

• Fixed “Align planar faces” not working on normal or specular maps
  This fixes BUG-6489
  Ruslan ProductEngine

• Fixed Animesh objects not being highlighted when viewing objects owned by users in 'About Land'
  This fixes BUG-227240
  Maxim ProductEngine

• Fixed Object Profile > Details not showing magenta highlight for mesh objects
  This fixes BUG-227252
  Maxim ProductEngine

• Fixed depth mode snapshots broken when snapshot size is set to anything above current window size
  This fixes BUG-227191
  Ruslan ProductEngine

• Fixed Animesh objects being difficult to select
  This fixes BUG-226860
  AndreyK ProductEngine

• Fixed the last CEF update breaking many visitor trackers & scoreboards
  This fixes BUG-226704
  AndreyK ProductEngine

• Fixed proxy port number is limited to 12K instead of 65K
  This fixes BUG-226789
  AndreyK ProductEngine

• Renamed the abuse category for Skill gaming
  Under Help → Report Abuse, “Gaming Policy Violation” has been changed to “Skill Gaming Policy Violation”
  AndreyL ProductEngine

• Fixed Experiences search resetting the “Max Content Rating” back to general each session
  This fixes /BUG-226900
  Maxim ProductEngine

• Fixed the broken “Cache Hit Rate” in Statistics
  This fixes BUG-226855
  Maxim ProductEngine

• REMOVEDRemoved Facebook In-world Sharing
  Removed the ability to share photos & post to Facebook, as this was broken at the Facebook end
  Ref: BUG-225205
  AndreyL ProductEngine

• Merge up to Linden Lab viewer 6.3.1 code-base Image may be NSFW.
  Clik here to view.
  Firestorm 6.3.2.58052 is fully merged up to the 6.3.1 Linden code-base Image may be NSFW.
  Clik here to view., plus some cherry picked fixes from upstream.
  Ansariel Hiller

• Updated FMOD Studio to 2.00.03
  Full FMOD Studio release notes
  Ansariel Hiller - Windows
  Nicky Dasmijn - Mac & Linux

Firestorm 6.3.2 is using the RestrainedLove API: RLV v3.2.1 / RLVa v2.2.0.57583
Image may be NSFW.
Clik here to view.

Here are the full RLVa 2.2 Release Notes

• FIXEDFixed a typo in German translation for Exporting Collada Confirmation
  This fixes FIRE-24253
  Ansariel Hiller

• German - Ansariel Hiller
• Polish - PanteraPolnocy Resident

• NEWAdded Discord rich presence support
  This feature allows you to connect your SL account with your Discord account.
  Once connected, Discord will show your SL online status & session length, and optionally, your username and location in SL.
  For further details, see the Firestom Discord wiki page.
  Comm → Discord
  Liny Odell, Ansariel Hiller, Nicky Dasmijn

• FIXEDMovement at region crossing - Fixed Predict behaving like Stop
  This fixes FIRE-24184
  Preferences → Move & View → Movement at region crossing
  Ansariel Hiller

• NEWAttachments now auto-refresh if they are ghosted on teleport
  Added timer for refreshing attachments if attachments were attempted to get killed after the actual teleport finished
  This feature should mostly solve the problem where attachments are invisible to observers after a teleport or region change
  It provides the same function as “Refresh Attachments” under Avatar → Avatar Health, but the refresh is triggered automatically when needed
  This feature is enabled by default
  Optionally, if the debug setting FSExperimentalLostAttachmentsFixReport is set to TRUE, Firestorm reports attachments that were attempted to get detached during a teleport or region crossing to nearby chat, followed by reporting “Refreshing attachments…” to nearby chat when the auto-refresh starts
  This should hopefully workaround FIRE-12004 and BUG-7761 until there is a server-side fix from Linden Lab.
  Ansariel Hiller

• FIXEDFixed being unable to add multiple copies of identical system layers
  Removed the restriction on adding system layers with identical asset UUIDs at the same time since at some point LL fixed it server-side and creating a new asset UUID
  The fixes FIRE-24334
  Ansariel Hiller

• FIXEDFixed LookAt target clamping sometimes causing avatar eyes to cross
  This fixes FIRE-24175
  Chaser Zaks

• FIXED Broke “wear_folder” links from working in legacy profiles
  Previously it was possible to put obfuscated links in your legacy profile that, when clicked by another user, would replace outfit with one of the default outfits from the inventory library.
  For example [secondlife:///app/wear_folder/?folder_id=bedd047e-a3d7-23e6-57bc-1ef367d848e7 See me nude!] would just display as a “See Me Nude” link.
  This will now no longer work & The link text will now display as “Wear Inventory Folder”.
  Also marked user-editable fields in legacy profiles as untrusted content
  This fixes FIRE-24262
  Ansariel Hiller

• FIXEDFixed Firestorm Animation Overrider smart sit not working for child prim seats
  Zi Ree

• REMOVEDRemoved the setting “Use HTTP for receiving textures” from SL-only viewer preferences
  Fetching textures over UDP on Second Life grids is no longer supported.
  This fixes FIRE-24256
  Liny Odell

• IMPROVEMENTPayment confirmation is now skipped if paying yourself
  Also fixed a case where the payment confirmation notification would not be shown if the amount would be exactly the remaining L$ balance
  This improvement was requested in FIRE-24208
  Ansariel Hiller

• IMPROVEMENTThe Sanity Checker warning icon now calls up the sanity checker dialog with a “fix it” option.
  Zi Ree

• FIXEDPartially fixed alpha triangles showing on certain mesh hairs on Linux
  This fixes the majority of the affected hairs but not all of them.
  This “fixes” FIRE-23370 and BUG-8801
  Nicky Dasmijn

• FIXEDFixed compiler warnings when building the viewer with GCC 8.3.0+
  This fixes FIRE-24294 and BUG-227485
  Chaser Zaks

• CRASH FIXFixed crash in legacy search on Latency skin
  Ansariel Hiller

57589 https://hg.firestormviewer.org/phoenix-firestorm-prerelease/changeset/e2f43f1dfe8cf227adaa16f39d0af5759d0260e8 58052-58034/18

If you get a black screen when opening Search, Web Profiles, or Destinations, then try the following:

• Sometimes the window opens minimized at the top left; check to see if this is the case.
• Go to Preferences→ Network & Files -> Connection and ensure that the following are all enabled:
  • Enable Plugins
  • Enable Javascript
• If this is not enough to get search working then go to Preferences→ Privacy -> General and click on Clear History (top of the window). Then relog.
• If this still doesn't help, then make sure that your anti-virus software hasn't flagged, and possibly deleted, SLPlugin.exe, which is required for search to work. Try disabling your anti-virus completely, then reinstalling Firestorm to a different folder. Once done, re-enable your anti-virus and make sure you set it to exclude SLPlugin.exe from being scanned.

Some other issues affecting search are covered here.

Firestorm 6.3.2 (58052) Release Notes

“n/a” in the table below means “not available”; see the boxed note above.

More information about the 64-bit builds can be found here.

Firestorm 6.0.2 (56680) Animesh Release Notes

“n/a” in the table below means “not available”; see the boxed note above.

• SLURLs not working in your browser, or choose to open with a different viewer (Windows)
  • SLURL Proxy.zip
  • Instructions are included, but can also be seen on the Wiki here.

Firestorm 6.3.2, 6.2.4, 6.0.2, 5.1.7 Release

• Windows - Download in Firefox or Chrome to play Flash media inside Second Life.
  Choose the correct operating system under Step 1.
  Choose FP 32 for Opera & Chromium - PPAPI under Step 2.
  Install Flash.

• Mac - Ensure that you have the most recent version of Flash for Safari installed. You an get this via the normal update process, or from Adobe.
  Choose the correct operating system under Step 1.
  Choose FP 32 for Safari and Firefox – NPAPI under Step 2.
  Install Flash.

• Linux - You need to have the pepperflash plugin installed, which can be satisfied by installing Google Chrome.

Firestorm 6.3.2, 6.2.4, 6.0.2, 5.1.7

• Windows - Quicktime does not need to be installed to play media on Firestorm 5.0.1 or later.

• Mac - Quicktime to play streaming videos. (iTunes is not needed)

for Linux only

• Info for download to play streaming videos. (Please read page for info on installing GStreamer for your particular distribution.)

• Growl for Windows– As of November 2018 this site is dead. Users who already have Growl installed can continue to use it for the time being. Windows users may be able to download a copy from its github release page.

• Mac– This site will lead you to the Mac App Store for downloading. Please note the reviews and the update status of Growl before purchasing; Firestorm cannot guarantee its functionality.

• Linux: Growl is implicit in libnotify, which should come already installed in most distros. However, if you are on a 64-bit linux, you may need to install the 32-bit version of libnotify. For ubuntu and similar (like mint), run the following command:
  sudo apt-get install libnotify4:i386

Windows only

• DX runtime April 2011 to help increase performance and stability. For all versions of Windows. Please refer to this page.

Mac drivers are included with OS upgrades. However, to determine what card you have, select “About this Mac” from the Apple menu, then click “More Info”. Under Hardware select Graphics/Displays.

If you are not sure what type of video card you have, use GPU-Z found (Windows only) here. For linux, in a console use:
lspci | grep VGA

• Latest driverLast checked 29/09/2019 - Windows: 436.30 (2019.9.10) - Linux: 430.50 (2019.9.11)

• Latest driverLast checked 29/09/2019 - Windows: Adrenalin 2019 Edition 19.9.2 (9/23/2019 ) - Linux: 19.30 (8/13/2019)
  

• Intel driver download page Intel does not have a universal driver set. Please go to Intel's site and use the auto-detect feature.

https://hg.firestormviewer.org/

These classes are based on our official Firestorm release and are conducted in text except when otherwise noted. There's no need to talk, but you may want to be able to hear. We also usually have help available to answer questions in text. This schedule is subject to change.

Note that it is best if you are on Firestorm for the classes.

Locations are indicated in the far right column as follows:

• FS: Firestorm Support region classroom, * Firestorm Classroom

Class times and days change regularly. Classes may be held any day of the week, with start times from 8 am to 7 pm SLT. Nonetheless, if the class times are still inconvenient you may prefer to watch recorded versions of some of these classes on YouTube.

Unscheduled classes may also be held on an impromptu basis. If this happens, a notice will be sent in Firestorm Support English. secondlife:///app/group/3a1be8d4-01f3-bc1a-2703-442f0cc8f2dd/about

*All times SLT*

BoM - Bakes on Mesh: LL Bakes on Mesh Viewer is Live
LMR - Love Me Render: Graphics/rendering related fixes. See release notes below for more details.
Maintenance - Umeshu: Assorted crash fixes, improvements and new features from LL.

• Firestorm Wiki - Bakes on Mesh
  

SL Knowledge Base Bakes on Mesh
Modem World, Bakes on Mesh - A Basic Primer - Numerous embedded links of interest.
Slink Redux and Bakes on Mesh FAQ - Slink brand specific and general Bakes on Mesh FAQ.
Second Life Forums - Bakes on Mesh - Assorted forum threads of information and resources.
Get Baked – A Quick Beginners’ Guide to Using Bakes on Mesh - Virtual Bloke.
List of creators producing BoM-Compliant Goods - unofficial

• The Texture Picker window in Edit now displays a new option called “Bake”. This option is only available when the object is being worn and is required when setting your mesh to allow baking. Please see the KB for more information on how to use KB - Bakes on Mesh

• There is a new inventory asset that can be found in the options to create New Clothing. The Asset is called “Universal” and the purpose of it is explained in the KB KB - Bakes on Mesh

• For those who have not used system layers for some time, this is a reminder that you can sort the order of your layers. Do this via “Edit Outfit”, select the layer and then click the arrow up or down to move it. You can only re-order them by asset type, for example, you cannot move a tattoo above a shirt.

• Facebook removed from inworld sharing menus.

• Comm Menu - Discord. Toolbar Button. Adds the ability to connect to your Discord account. See Discord

• Sound File upload limit increased from 10s to 30s. Awaiting server side support.

• Group Roles. Added the ability to duplicate a role with a copy button.

• Notecards. Added option to edit in external editor. Go to Preferences - Firestorm - Build 1 - External Editor - Browse to program or application and select, press OK. (see Known Issues below)

Catznip RLVa 2.2 Release Notes

Release Notes for v6.3.1. (530559) - Second Life Viewer Released on September 5, 2019.
https://releasenotes.secondlife.com/viewer/6.3.1.530559.html

Maintenance - Umeshu

Release Notes for v6.3.0. (530115) - Second Life Viewer Released on August 26, 2019.
https://releasenotes.secondlife.com/viewer/6.3.0.530115.html

Bakes on Mesh

Bakes on Mesh is a new feature to allow system avatar baked textures to be shown on mesh attachments.

Release Notes for v6.2.4. (529638) - Second Life Viewer Released on August 5, 2019.
https://releasenotes.secondlife.com/viewer/6.2.4.529638.html

Love Me Render

This viewer adds a variety of graphics/rendering related fixes.

FMOD Studio 2.00.03 (updated Windows, Linux, Mac)

KDU v7.10.7 (Windows, Linux, Mac)

Voice Server Version: Vivox Version 4.9.0002.30313 (Windows and Mac)
Voice Opensim 4.6.0017.22050 (Windows and Mac)
Linux uses native voice files Version: Vivox 3.2.0002.10426

LibVLC Version: 2.2.8

Chromium Embedded Framework (CEF) Dullahan:

• Dullahan: 1.1.1320
• CEF: 3.3626.1895.g7001d56
• Chromium: 72.0.3626.121
• Page of test URLs for Dullahan. With the Developer Menu enabled (Ctrl Alt Q) press Ctrl+Shift+Z then the Home page button.

• BUG-227571 Local Textures do not render outside appearance mode if wearing BoM part
  
• BUG-227626 Notecard Editor breaks the order of embeded content
• FIRE-23545 [LINUX] Firestorm hands during exit
• FIRE-24367 Icons in profile are just showing text instead of icon
• FIRE-24312 [LMR] [BUG-227515] [SL-11761] Ambient Occlusion enabled now reveals tiling on certain textures

• FIRE-24033 - [BUG-40745] [SL-3242] When ALM is enabled, Depth dropdown in snapshot fails on higher-than-screen resolution
• FIRE-24112 - Purple highlight doesn't show when selecting mesh links in the inspection floater
• FIRE-23074 - [BUG-226953] [SL-11139] LLFontGL::getStringFromStyle() never return “NORMAL”
• FIRE-23080 - [BUG-226952] [SL-11138] Not all bitmaps formats are supported by LLImageBMP
• FIRE-24013 - [MAC] [HiDPI] [BUG-226660] [SL10898] HiDPI when enabled, unable to zoom using Alt and the mouse without getting a blackscreen
• FIRE-24175 - LookAt distance limit causes undesired eye bone behaviour - crossed eyes
• FIRE-24184 - REGRESSION preference/Move&View/ Movement - Movement at Region crossing - PREDICT
• FIRE-24334 - Cannot add multiple copies of system layers
• FIRE-24202 - [BUG-227559] [SL-11848] Crash - Face with no texture index references indexed texture draw info
• FIRE-28972 - Crash - Face with no texture index references indexed texture draw info

• FIRE-24208 - Skip Payment Confirmation Dialog When Paying Self
• FIRE-24262 - [SL-11721] Warn on secondlife: command link to replace outfits

• FIRE- -

• FIRE-24253 - Exporting Collada Confirmation has missing translation/typo in german

• FIRE- -

If you haven't logged into the Aditi Grid recently, you will likely need to contact LL Support to gain access as well as have your inventory synced. Please review this page carefully http://wiki.secondlife.com/wiki/Aditi. Also ensure you have this viewer setting enabled in Preferences - Advanced - Allow login to other grids.

Image may be NSFW.
Clik here to view.

This page gives an outline of how to go about translating Firestorm into another language. This applies to the viewer itself, not the help files (wiki).

For simplicity it focuses only on the 'Firestorm' skin (theme is irrevelant).

When the viewer starts, it loads to memory all XML files from the default, English folder: https://hg.firestormviewer.org/phoenix-firestorm-lgpl/files/tip/indra/newview/skins/default/xui/en - interface layout and all neccessary strings.

If the language selected by user is something other than English, let's say Polish, the viewer tries to find a file in skins/default/xui/pl with the same name as English one, and replace found attributes and values in memory, on the fly, with the ones in the localization folder. Note “attributes and values” - the viewer is not replacing whole files. Quick example:

• English file: https://hg.firestormviewer.org/phoenix-firestorm-lgpl/files/tip/indra/newview/skins/default/xui/en/floater_mem_leaking.xml
• Localized file: https://hg.firestormviewer.org/phoenix-firestorm-lgpl/files/tip/indra/newview/skins/default/xui/pl/floater_mem_leaking.xml

Basic English localization has a lot of tags, which are not needed in the localization itself. In fact, the most often used in non-English ones are only “label”, “tool_tip” and “name” (the latter to assign elements properly).

The viewer doesn't have “a list of strings”, but around 400 files in XML language, which need to be created and translated.

• List of Polish ones: https://hg.firestormviewer.org/phoenix-firestorm-lgpl/files/tip/indra/newview/skins/default/xui/pl
• List of German ones: https://hg.firestormviewer.org/phoenix-firestorm-lgpl/files/tip/indra/newview/skins/default/xui/de
• and so on.

Changes from version to version (release to release) are usually not very drastic ones (https://hg.firestormviewer.org/_admin/search?q=translation+update%2A&type=commit&max_lines=10), but the initial amount of workload can take around 2-3 weeks of 6-7 hours of constant work. Maintaining already created translation is not that hard.

At the beginning there is no direct repository access. You must to know how to create a patch in diff format, preferably using TortoiseHG (Mercurial system client), and attach it to our JIRA bug reporting system: https://jira.firestormviewer.org/browse/FIRE-21006?jql=issuetype%20%3D%20Translation%20AND%20text%20~%20%22translation%20update%22

The biggest issue is to be able to fit all these strings into size-limited fields in UI. You can't say “hey, I'd like to make this space bigger” - you must fit there with your strings. For example, open Phototools floater, both in English and a different language, and you'll see a lot of shortened strings everywhere.

The recommended editor for this work is Notepad++, with unix line endings, in UTF-8 format without BOM.

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Clik here to view.

The “XUI preview tool”, available on the login screen after pressing CTRL + T, can be helpful in quick changes, without the need to shutdown and start the viewer again: Login screen → Debug menu at the top → XUI Preview Tool (Ctrl-Alt-D to enable the Debug menu, if it is not visible). In the image, the arrow is showing which language is the chosen one, with English as the default one.

Bonus note: If you'd like to see how does the process of translation review looks like, and get few tips about translating / formatting as well, then please read comments on this JIRA: FIRE-21006

There are different kinds of problems with missing inventory that can take place; those that are controllable at the viewer or computer end are generally reversible. Problems caused by the Second Life asset server are not always fixable.

• If items that you rezzed out in-world are missing, then refer to this page instead.

• If you cannot receive FOLDERS shared to you by another avatar, contact SL support, as this is a database problem that can only be fixed by them.

• First and very important: TP to a known low lag region to do any of the things listed below. Once there, reduce draw distance significantly, to reduce the load on your network connection. Stay there while working through this page. These locations are recommended:
  • Hippo Hollow
  • Ruth's Retreat
  • Cyclops
    
    Do not stay at your current location; it may be the source of your problem.

• If the number of items appears correct, but not everything is showing, reset your inventory filters. On most viewer skins, this means clicking the Gear menu at the bottom of your inventory and selecting “Reset Filters.” On Vintage skin (this is what you're using if you logged in with Phoenix Mode) or Ansastorm skin, click Inventory → Reset Filters in the inventory menu.

• If you are looking for Marketplace items using Inventory search, and they are not showing, ensure that you have the Received items folder shown in inventory, rather than as a button: Preferences → User Interface → Interface Windows → Show the Received Items folder in normal inventory. Or, click the Received button to see what items are in there.

• If a system folder is missing, you may have opted to hide empty system folders: Preferences → User Interface → Interface Windows → Hide empty system folders from inventory.

• In your inventory, type letters into the search filter. It doesn't matter what letters; the purpose is to prod the search into finding more items. If the fetch stalls again, pick a different letter.

• For any/all folders that appear to be missing inventory, try creating a new item, of the appropriate type, in the folder. So for example, if you appear to be missing things in the Clothing folder, right-click the folder name → New Clothes → New Shirt. Then relog.

• Try clearing your inventory cache.
  • Method 1: Open Preferences -> Network & Files -> Directories, then click the Clear Inventory Cache button, then relog to Hippo Hollow or whichever low-lag location you chose.
  • Method 2: If Method 1 did not work, clear the inventory cache manually:
    • Open Preferences -> Network & Files -> Directories
    • Click the Open button to the right of cache location. This should open a file picker window.
    • Locate the .gz file with YOUR avatar key. Your key can be found in your profile, under your name. (Depending on your OS settings, you may not see the .gz at the end of the filename, but the file type should show as GZ, gzip, WinZip, or WinRAR, depending on what utilities you have installed on your computer.)
    • ESSENTIAL: Log out of Firestorm.
    • Delete the .gz file located above.
    • Log back in to Hippo Hollow.
    • Allow your inventory to fetch.
  • Note: If clearing inventory cache manually does not fix the problem the first time you try it, then it probably won't work on additional attempts, so don't keep doing it, unless you didn't delete the correct file the first time (though multiple relogs without cache clears may help).

If your inventory is still not loading fully, then the issue may be a network or connection problem. General suggestions for problems that may be connection-related are:

• If you are on a wireless connection and are able to wire it in, do so.

• Reboot your router/modem, leaving it unplugged and unpowered for a minimum of two minutes before powering it back up again.
  • If you have access to a different connection, try connecting your computer to it temporarily.

• If the inventory is still not fetching all the way, view our page on bandwidth and speedtests to make sure your bandwidth is set optimally in the viewer. Although it may seem counter-intuitive, we have found that lower bandwidth settings usually allow for more reliable inventory loading than higher settings.

• HTTP fetching may be overloading your router; please try the suggestions given here; if they do not help, revert the changes made then return to this page and continue.

• Please download the official SL viewer, install it, log in on it and see if the items show up there. If they do, then to make sure that you aren't being misled by cached inventory on SL viewer, wipe inventory cache there as well, and then see if your inventory fully fetches. If it does, then the problem is probably either loading or caching in Firestorm, and you can follow the set of suggestions below under “Method 2: Inventory Copy from SL Viewer.”
  
  If the missing items do not show up on SL viewer either, then file a support ticket with SL for assistance, making sure to specify that you have the problem with SL viewer.

Back on Firestorm, if your inventory count still looks lower than it should be or stalls in the middle of fetching items, then:

• If the above steps have not worked for you, continue on to the next step:

Image may be NSFW.
Clik here to view.

Start by finding your avatar key while logged into Firestorm or another viewer that displays it - see the figure to the right; the UUID is highlighted in green.

It is a string of letters and numbers that appears in your legacy-style profile, though the exact location will vary because different skin options display it differently. If you use web profiles, you will need to switch into the legacy profile to find it. (In Firestorm, this is in Preferences -> User Interface -> Interface Windows→ Use web profiles by default.) You can return to the web profile style afterward. When you find your key, just copy it down somewhere.

Now you will need the latest release version of the SL viewer, so if you don't have it installed yet, download and install it. Then, log into the SL Viewer and get your inventory loaded in that viewer. This might work with any other viewer, as well, but the SL Viewer is the only one we've tested with. Once your inventory is loaded there, log out.

Locate your Second Life cache folder and your Firestorm cache folder on your hard drive. Our clearing cache page will help you locate where that is (just replace “Firestorm” with “SecondLife” in the path name. Don't clear either cache! Just use the paths shown to find the folders.

Note: You must be LOGGED OUT of both viewers before doing the next step.

In the Second Life cache folder, find the file named with your avatar key and ending in “inv.gz”. Drop or copy this file into your Firestorm cache folder. Allow it to replace the one there.

Log into Firestorm and check to see if your inventory is there.

Avoid clearing cache or you may need to do this process again.

Please note: Under normal circumstances, you should not share cache between viewers because it can cause other weird problems. This suggestion should not be read as an indication that setting your cache in different viewers to the same place would be useful. It won't be.

For additional ideas, also refer to the Second Life wiki page on Inventory Loss.

Some anti-virus programs (and firewalls and anti-malware programs) will incorrectly flag a viewer - or necessary components of a viewer - as a virus or threat. They may remove the suspected part completely, rendering all or part of the viewer slow or non-functional. There is at least one anti-virus program which will scan every file placed on your computer, even if created by an authorized program. This can affect Firestorm (or any viewer) in that it will scan each and every texture placed in cache, slowing down performance of the viewer significantly, keeping objects and/or textures from rezzing, and keeping CPU usage high.

There is nothing we can do about this. However, it should be possible for you to tell your anti-virus (firewalls/anti-malware) that the viewer is safe; you will need to whitelist the viewer program as well as some components.

The following is a list of some protection software and how to whitelist. Naturally we cannot provide instructions for all existing programs, and the information here may be outdated. Therefore, it is strongly recommended that you consult the software manual for the specific program you use, for accurate and up to date information.

In the instructions below, substitute “firewall” or “anti-malware program” for “anti-virus” as needed.

Here are the steps to follow to reinstall and whitelist a viewer in such as way that the anti-virus program doesn't “mangle” the viewer yet again:

1. Uninstall the viewer normally.
2. Disable the anti-virus software completely
3. REBOOT your computer to make sure that the AV is not running anymore.
4. Reinstall the viewer.
   • On Windows, make sure you do not install it back to the default folder suggested; INSTALL TO A NEW FOLDER. This step is vital.
   • On Mac, simply reinstall to your Application folder as usual.
5. In your anti-virus program, whitelist the following, per the instructions below (or better, consult the manual for your anti-virus software):
   • Windows: the viewer install folder
     • inside this, the viewer itself (firestorm.exe), slplugin.exe, slvoice.exe and
     • dullahan_host.exe (inside llplugin folder)
   • Mac: the Firestorm application (normally in your Applications folder)
   • the viewer cache folder
     • In its default location, the folder is hidden on most OSs. To find it, you will need to show hidden folders. Now you need to locate the cache folder:
       • Windows Vista/7/8/10: C:\Users\[USERNAME]\AppData\Local\Firestorm
       • Windows Vista/7/8/10: C:\Users\[USERNAME]\AppData\Local\Firestorm_x64
       • Mac: /Users/[USERNAME]/Library/Caches/Firestorm
6. REBOOT your computer at this time.
7. Run the viewer to ensure that it is working correctly; do a test of search and voice to ensure that both work, checking that the respective plugins get loaded. LOG OUT of the viewer.
8. Re-enable your anti-virus software and run the viewer again, repeating the tests above.

On rare occasions, inventory can become corrupted. Symptoms of this include:

• only one account is affected;
• you get an error saying that “You cannot remove protected categories”;
• you will not receive folders given to you by others (however, single items will be received);
• you will crash or timeout disconnect at login, usually around “Downloading clothing…”;
• you will likely crash/disconnect on any V3 based viewer or a viewer that uses COF;
• Reinstalling the viewer, clearing cache, replacing outfit on a non-COF viewer will not fix you.

These issues seem to occur immediately after grid problems affecting inventory. So if you start having problems immediately after a grid outage, then you problem fall into one of the cases above.

In these cases, you will need to contact SL Support in order to have your inventory repaired. However, before doing so, please be sure to verify that you have the same problem with the official SL Viewer. SL Support may not be willing to assist if you do not state that you have the problem with that viewer.

The Current Outfit Folder (abbreviated as COF) in your inventory is used to keep track of what you are currently wearing (as the name implies). It is also used to generate your visual appearance, via Server Side Appearance. It is a system folder - ie, not one you should ever place items into.

If your avatar is persistently gray or a cloud, and the usual methods of fixing bakefail aren't working, you may have a specific kind of COF corruption: duplicated Current Outfit folders. (In most cases you will see yourself as gray and observers will see you as a cloud.)

You may not be able to see the duplicated folders; in some cases only LL technical support can see them.

To test for this, please do the following:

• Remove all animesh attachments as they will confuse the readings we are about to look at.
• Open Advanced menu (Ctrl-Alt-D) → Debug Settings.
• Find DebugAvatarAppearanceMessage.
• Set that to TRUE.
• Examine the text floating above your head.
• In the middle of the text, you will see “cof” followed by three numbers. Example: “cof: 76,345 req: 76,345 rcv: 76,345”
• These numbers should match each other.
• If they do not match each other, you have duplicate Current Outfit folders.

Для получения информации по общим неисправностям, перейдите на эту страницу.

У нас существует свой канал на YouTube; вы можете посетить его и ознакомиться с материалами. Наш канал Phoenix Viewer channel.

• Firestorm 64-bit

• Сбой во время установки или запуска Firestorm

• Сбой во время запуска Firestorm

• Ошибка при входе

• Текстуры сбрасываются из-за недостаточного объема памяти

• Отказ и сбои в графике

• Обновление клиента

• Как вручную очистить кэш

• Ручная очистка настроек

• Медиа

• Не работает поиск. Окно остается черным

• Голос

• Проблемы с мостом

• Неправильное направление камеры

• Друзья/Группы откреплены от разговоров

• Общий чат откреплен от разговоров

• Firestorm зависает на "Инициализация VFS"

• Мерцание рук

• Я не вижу одетый меш

• Я не могу войти, если сначала не очищу кэш

• Нажатие на SLURL не активирует Firestorm

• Поиск отсутствующего окна

• Список моих друзей пуст!

• Частое зависание клиента

• Как мне отключить отладочнуй консоль?

• Проблемы с тенями

• Объекты исчезают

• Настройки окружающей среды сохраняются после телепортации

• How do I Derender/Re-render things?

• Восстановление на последней позиции

• Мой аватар не может двигаться

• Attachments Detach then Reattach at Login

• Current Outfit Folder Corruption

• My feet are in the ground, or I'm floating

• I Am Missing Inventory

• Help! I'm Wearing my Entire Inventory!

• Failed to Find Item in Database

• Fixing Avatar Issues - Cloud, Ruth, Clothing not rezzing

• I Can't Log In Because It Says I am Already Logged In

• Persistent Typing Animation

• Stuck Inventory Folders Work-Around

• I am Stuck Running

• Why Does Teleport Fail so Much?

• Worn Attachment not Showing as Worn in Inventory

• HTTP Inventory Issues

• Determining Optimal Bandwidth Setting

• HTTP Fetching Issues

• I See Everything Grey

• Why am I so Laggy?

• Everything is Black

• I See Things Like Stars in the sky

• My CPU is Always at 100%

• Laptop Optimus Issues

• Crashing While Editing or Wearing Mesh

• Edit Rotation Guides Missing

• Problems Navigating in Mouselook

• Viewer Not Responding - Vista/Win7 64-Bit

• "Display driver stopped responding and has recovered" error in Windows

• I Get a User Account Control (Security) Pop-up

• Frame Load Interrupted by Policy Change

• Copy/Paste No Longer Works

• Clicking on a Link in Firestorm Causes a Crash

• Error Importing itdownload.dll

• Failed to Decode Login Credentials

• Firestorm Flagged as a Virus or Malware

• No Mouse Cursor - Vorpx Incompatibility

• Mac OS X 10.5 Leopard Problems

• Mac OS X 10.9 Mavericks Problems

• Crash on Upload

• Mac OS X 10.10 and Fullscreen Mode

• Linux: Left Mouse Button Stops Working

• Alt-Click Not Working on Ubuntu

• 32-bit Firestorm on 64-bit Ubuntu

• How to Minimize Firestorm when Running Fullscreen in Linux

• Screen Tearing with Ubuntu 14.04 (or derived, like Mint 17)

• Chat Lag

• "Couldn't convert the image to jpeg2000"

• DNS Fail when Trying to Log in

• I Can't Sit on Things

• How to Get Inventory Back

• Logging in at 10,10,10

• The "ExDepart Virus"

• Offline Instant Messages not delivered to email

• Web Profiles Not Displaying Properly

For an introduction to the basics of troubleshooting, please refer to this page.

Phoenix has some video tutorials on YouTube; you may want to visit and bookmark the Phoenix Viewer channel.

• Firestorm 64-bit

• Crashing During Install or Startup

• Crashing While Running Firestorm

• Login Failures

• Texture Discarded Due to Insufficent Memory

• Graphics Glitches and Crashes

• Updating the viewer

• How to Manually Clear Cache

• Clearing settings manually

• Media Related

• Search Doesn't Work, Remains Black

• Voice Related

• Bridge Issues

• Camera is Pointing Wrong

• Friends/Groups Detached from Conversations

• Nearby Chat Detached from Conversations

• Firestorm Locks Up on "Initializing VFS"

• Hands Flickering

• I Can't See Worn Mesh

• I Cannot Log in Unless I Clear Cache First

• Clicking on a SLURL Doesn't Activate Firestorm

• I Dragged Something into the AO Folder and Can't Get it Out!

• Finding a Missing Window

• My Friends List is Empty!

• The Viewer Seems to Freeze Every So Often

• How do I Get Rid of all this Debug Stuff?

• Issues Related to Shadows

• Large Flexi Prims, Like Tree Fronds, Vanish

• Objects Vanish

• Small Prims Vanish Even when Quite Close

• Making WindLight Setting Persist after Teleport

• How do I Derender/Re-render things?

• Graphics Card Not Recognized - FS 4.4.1 Only

• Restore to Last Position - Workaround

• My avatar won't move

• Attachments Detach then Reattach at Login

• Current Outfit Folder Corruption

• My feet are in the ground, or I'm floating

• I Am Missing Inventory

• Help! I'm Wearing my Entire Inventory!

• Failed to Find Item in Database

• Fixing Avatar Issues - Cloud, Ruth, Clothing not rezzing

• I Can't Log In Because It Says I am Already Logged In

• Persistent Typing Animation

• Stuck Inventory Folders Work-Around

• I am Stuck Running

• Why Does Teleport Fail so Much?

• Worn Attachment not Showing as Worn in Inventory

• HTTP Inventory Issues

• Determining Optimal Bandwidth Setting

• HTTP Fetching Issues

• I See Everything Grey

• Why am I so Laggy?

• Everything is Black

• I See Things Like Stars in the sky

• My CPU is Always at 100%

• Laptop Optimus Issues

• Crashing While Editing or Wearing Mesh

• Edit Rotation Guides Missing

• Problems Navigating in Mouselook

• Viewer Not Responding - Vista/Win7 64-Bit

• "Display driver stopped responding and has recovered" error in Windows

• I Get a User Account Control (Security) Pop-up

• Frame Load Interrupted by Policy Change

• Copy/Paste No Longer Works

• Clicking on a Link in Firestorm Causes a Crash

• Error Importing itdownload.dll

• Failed to Decode Login Credentials

• Firestorm Flagged as a Virus or Malware

• No Mouse Cursor - Vorpx Incompatibility

• Mac OS X 10.5 Leopard Problems

• Mac OS X 10.9 Mavericks Problems

• Mac OS X 10.10 Yosemite

• Crash on Upload

• Linux: Left Mouse Button Stops Working

• Alt-Click Not Working on Ubuntu

• 32-bit Firestorm on 64-bit Linux

• How to Minimize Firestorm when Running Fullscreen in Linux

• Screen Tearing with Ubuntu 14.04 (or derived, like Mint 17)

• Chat Lag

• "Couldn't convert the image to jpeg2000"

• DNS Fail when Trying to Log in

• I Can't Sit on Things

• How to Get Inventory Back

• Logging in at 10,10,10

• The "ExDepart Virus"

• Offline Instant Messages not delivered to email

• Web Profiles Not Displaying Properly

• Deleting Stored Passwords