• Downloads
• Firestorm Release Notes

• For New Residents
• Basic Info on Getting Help
• Troubleshooting Guide
• How to File a JIRA
• How to Contact Support
• Is My Viewer Safe?
• Office Hours
• In World Support Locations

• Firestorm Gateway Team

• Firestorm Classes

• Login Screen Layout
• Viewer Modes
• The Viewer Layout

• Movement and Camera
• Chat
• Inventory
• Profiles
• Outfits
• Gestures
• Mouselook
• Editing Shapes and Other Body Parts
• People Panel Nearby (Radar), Friends and Groups are accessed here
• Contact Sets
• Using Search
• Streaming Audio and Video
• Voice
• Uploading Textures, Sounds, etc
• Right Click Menu

• Top Menu Bar
• Preferences
• Backing Up Settings
• Quick Preferences
• Cache - What It Is
• Keyboard Shortcuts

• Reporting Abuse
• Avatar Complexity Settings

• Client AO (animation overrider)
• Managing Groups
• Parcel Management
• Region Management
• Windlight: Water and Sky
• Avatar Physics
• LSL Bridge
• Move Lock
• Adjusting Font Sizes
• Building, Editing, Terraforming
  • Edit: General tab
  • Edit: Object tab
  • Edit: Features tab
  • Edit: Texture tab
    • Local Textures
  • Edit: Content tab
• Running Multiple Firestorm at Once
• Exporting and Importing Linksets
• Pathfinding
• Displayed Time Format
• Joystick and space Navigator

• Firestorm LSL Preprocessor
• Debug Settings
• Understanding Lag
• Avatar Hitboxes

• Phototools
• Backup / Restore
• Render / Derender
• Pose Stand
• Quick Preferences
• Custom Default Prim Parameters
• Customizing In-World Sounds
• Customizing the Button Bar - FS 4.0.1
• Client AO
• Camera Control
• Autoreplace
• People Panel / Radar
• Contact Sets
• Using the Command Line
• Build Tools

• Firestorm Class Recordings

• Obsolete Tutorial Videos

• Colour Scheme Tutorial

• Firestorm Source repository
• How to Make a Patch
• How to be a Good Development Neighbor
• Compiling Firestorm ViewerUnder Construction
• Translating the Firestorm UI

• Firestorm Gateway SciFi Portal

• Firestorm Blocks
• SL 2.0 - Explanation and Discussion Reference
• Firestorm Q&A Recordings
• Applying to Beta Test
• Team April Fools' Pranks
• MOTD Blurbs

• For Phoenix documentation, please click here.

• Firestorm Licenses
• Firestorm Privacy Policy
• Firestorm Viewer Communications to the Firestorm Server
• Firestorm Credits
• Message of the Day Advertising
• Main website

For a general introduction on how to move your avatar and control your view, refer to this page.

• View angle: Affects the camera field of view.
• Distance: Changes the distance that camera view follows your avatar.
• Transition Time: How long it takes for the camera to adjust to quickly changed camera positions/angles.
• Smoothing: Affects how smoothly the camera moves.
• Disable camera constraints: Allows you to move your camera further away from your avatar. (Same as top menu bar→ Advanced → Disable camera constraints.)
• Don't use the mouse wheel to control zoom level of the camera: By default, scrolling the mouse wheel results in the camera zooming in or out; enabling this option will disable that feature.
• Automatically pose avatar during (select one or more):
  • Build/Edit: When selected, the camera automatically moves to center on the object you're editing.
  • Appearance: (set by default) When selected, the camera automatically zooms in on your avatar when you enter Appearance mode. It also automatically focuses as you select different Body Parts and Clothes tabs. Deselect this to leave the camera where it is.
    • Add Additional Lighting: If enabled, when you go into Appearance, you will have extra lighting to iluminate your avatar. (This option is not available if the one above is disabled.)
    • Show Visual Hints: Option to disable preview thumbnails (visual hints) when editing shape.
• Clicking your avatar keeps camera position: When enabled, clicking on your avatar will focus the camera at the point that you click on your avatar.
• Reset camera position after teleport (within a region): If enabled, the camera will revert to the default position after a TP within the region; when disabled, it will remain where it is, relative to your avatar.
• Reset camera position on avatar movement: If you enable this, the camera will revert to its default position whenever you move your avatar; disable this to inhibit the camera reset. Useful when taking photos, if you need to move your avatar a bit without the camera moving from where you are pointing it.
• Disable minimum camera zoom distance: Allows the camera to zoom as far in as you want, allowing you to see inside prims.
• Turn avatar towards camera direction on reset view: If this is enabled (old default behavior), then when you hit Esc to reset your camera, the avatar will turn to face whatever direction your camera was pointing at when you pressed Esc; with this disabled, your avatar will not move, but instead the camera will rotate round behind it.
• Allow the camera to move without constraints through prims: If enabled will not keep your camera view on the same side of a prim as your avatar. For example put your back against a wall, and you see the other side of the wall. When disabled, your point of view would be over your head, and you see inside.
• Show the default camera controls minifloater always as opaque: If enabled, the camera conrols window will always be opaque.

Render blocked (muted) avatars as particle cloud: Will render muted avatars as clouds.

• Re-render temporary derendered objects after teleport: If enabled, temporarily derendered objects will remain derendered until you teleport; otherwise, they stay derendered until your relog, or a manually re-rendered via the asset blacklist window.

• Enable Mouselook functionality: Enable this if you wish to use Mouselook.
  Mouselook can be entered either by scrolling forward with your mousewheel, or by using the 'M' key on your keyboard (which first equires enabling WASD for movement, in Preferences->General), or from top menu, Advanced → Shortcuts.
  • Show avatar in Mouselook: Will allow you to see yourself when in mouselook. Does not show the entire avatar, but looking down you would see your feet.
  • Show user interface in mouselook: Normally, in mouselook, user interface elements such as the inventory window, IM windows, etc, are hidden. If you enable this, they will remain on screen.
  • Don't close Conversations and Radar window when changing into Mouselook: By default, these windows close when you go into mouselook; enabel this if you prefer that they stay open.
  • Enable context menus in Mouselook: If you enable this, you will be able to open the pie/context menu using Alt Right click.
  • Leave Mouselook using the scroll wheel: If enabled, then you can exit mouselook by scrolling back with your mouse scrollwheel.
  • Show Mouselook Instructions: Will show the “press esc to exit mouselook” message while in mouselook.
  • Show Mouselook Crosshairs: when enabled, crosshairs are displayed in mouselook mode.
  • Enable combat features: Enables IFF (Identification Friend or Foe).
    • Draw target markers: Draws arrows pointing to friend/foe avatars.
    • Range: Max range for the above.
  • Mouselook mouse sensitivity slider: This affects how far your avatar turns in mouselook. Moving the slider to the right causes your avatar to turn farther When you move the mouse, with the same amount of mouse movement.

• Arrow keys always move me: The arrow keys move your avatar around if you hit them while chatting in the main chatbar. Disable this if you prefer to use arrows keys to move back/foward in text you have typed, so you can edit it.
• Pressing letter keys affects movement (i.e. WASD) instead of starting local chat: Enabel this if you wish to have the WAD keys move your avatar.
• Use AZERTY keyboard layout: Enable this if you have an AZERTY keyboard; if your keyboard has a QWERTY layout, leave it disabled.
• Tap-tap-hold to run: Allows you to double-tap and hold the up arrow key to run.
• Fly/Land on holding up/down: Allows holding the PgUp or PgDown button to fly/land, respectively.
• Enable crouch toggle mode: If this is enabled, pressing PgDown will put you into a crouch; you will remain that way till you press it again. Otherwise, you need to press and hold PgDown to stay in a crouch.
• Disable waiting for pre-jump and landing animations: In effect, a fast jump. Same as the option in the top menu, Avatar→ Movement → Quickjump.
• Allow avatars to walk backwards on your screen: If this is left off, your avatar will turn around to face the camera when you walk backward. This option affects only what you see, and does not work with scripted AOs, only the client AO (or no AO).
• Turn avatar towards a selected object: Disable this option if you do not wish your avatar to turn to an object when you select or edit it.
• If built in LSL Bridge movelock is active…
  • Always re-lock position after region change: If you enabled the movelock function in top menu, Avatar → Movement → Move Lock (Ctrl-Alt-P), then this keeps the lock enabled if you teleport.
  • Lock and unlock position after stopping or starting movement: With this setting enabled, you will be able to move even if movelock is enabled; movelock will still prevent being pushed.
• Single click on land: Clicking a spot on the ground can either do nothing, or cause you to walk to that spot.

Double click on land: Double clicking a spot on the ground can:

• Do nothing
• Cause you to walk to that spot
• Teleport you to that spot. (See also the Firestorm Bridge.)

• Joystick Configuration: Opens a window where you can change settings for other input devices.

Play sound effect when teleporting: Allows you to hear the teleport sound effect.

• Always fly after teleporting: If enabled, your avatar will automatically fly when arriving at a new destination, after a teleport.
• Always show the Teleport cancel button: This allows teleports to be cancelled once started. Note that cancelling a TP in progress may log you out.
• Disable Teleport Beacons: Disables the red indicator arrows and the vertical beacons that sometimes are shown after a teleport. Thus if you do not land at the exact location you wanted to (due to teleport routing), you will not have the beacon to guide you to your intended destination.
• Disable Teleport Screens: Disables the black teleport screen during all teleports.
• Do not close the map when teleporting: Enable this is you want the map to stay open after a TP.
• Keep 'Show Friends Only' enabled after teleporting: If this is off, then the Show Friends Only option (top menu, World→ Show Friends Only) will automatically disable after teleport. Handy in case you forgot that you enabled it, and then wonder why you can't see anyone.

• Enable Minimap Rotation: When enabled the minimap will rotate when your avatar turns.
• Double click on Minimap: Select an action when you double click a point on the Minimap:
  • No Action
  • Open World Map
  • Teleport
• Pick Scale: Controls the radius of the pick range on the minimap.

Note: Other options concerning minimap are found under Preferences→ Colors -> Minimap.

• Filter duplicate landmarks on world map: If enabled, duplicate landmarks are filtered out of the Landmarks drop down menu on the world map.
• Show additional region information on World Map: Displays avatar count and maturity level on the world map.
• Show grid coordinates on the world map: Display regions' grid coordinates on the world map.
• Enable double click teleports on the World map: Allow teleport to a location on the world map by double clicking.

Index Général

• Téléchargements
• Firestorm Release Notes

• Information de base pour obtenir de l'aide
• Questions & Réponses
• Diagnostic et solutions rapides
• Comment déposer un JIRA
• Comment contacter le Support
• Mon viewer est-il sûr
• Questions courantes

• Cours Firestorm (en anglais)

• Ecran d'accueil
• Modes du viewer
• Mise en page du viewer

• Chat
• Inventaire
• Profils
• Tenues vestimentaires
• Gestures
• Mouselook
• Modifier les shapes ou autres parties du corps
• Bouton Personnes on peut accéder à “Près de Vous” (Radar), “Mes Amis” et “Mes groupes” à partir d'ici
• Utiliser la Recherche
• Managing Groups
• Diffusion Audio et Video
• Voix

• Sauvegarder ses paramètres
• Préférences
• Quick Preferences
• Le Cache - Ce que c'est
• Raccourcis clavier

• Paramètres de Complexité de l'avatar
• Préréglages graphiques personnalisés

• Effets physiques de l'avatar
• AO intégré
• Le Bridge LSL
• Windlight

• Debug Settings
• Comprendre le lag
• Phototools

• Informations de base pour obtenir de l'aide
• How to Contact Support

• Firestorm In-World Groups
• Firestorm Classes
• Phoenix Hour Archive

• Firestorm Preview Interface Customization Tutorial Vid

The following videos are about the Firestorm AO:

• Import to AO part 1
• Customize your AO part 2
• Options in AO part 3

• Firestorm Licenses
• Firestorm Privacy Policy
• Firestorm Credits
• Firestorm Source repository
• Main website

The introduction of Server Side Appearance (SSA) has resulted in a significant reduction of problems concerned avatar bake fail (ie, skin or layered clothing failing to rez, your avatar remaining a cloud, etc). SSA completely changes how avatar textures are handled, and the new process is far less prone to errors introduced by connection or region problems.

Nonetheless, problems may occur and are largely due to network connection problems. This page addresses the known issues and offers solutions.

If you receive a message that the system has “Failed to find [name of any item] in the database” every time you try to wear or remove something, please see this page first Failed to find in database.

• In your inventory, find a different shape from the one you normally use, and wear it, replacing the one you have on. If that doesn't fix the issue, then do the same thing for your system skin, eyes and hair base. If that doesn't work, read on.

• If you have RLV enabled, in Preferences → Firestorm → Extras (top option), disable it and relog, then try the above step again.

• Go to one of the following locations, and remain there while working through the rest of this page:
  • Hippo Hollow
  • Cyclops

• Your inventory needs to be fully loaded before you will bake. Click on the Recent tab of the Inventory window. Make sure that the inventory count doesn't say “Fetched” or “Fetching”; if it does, your inventory is still loading. Let it finish. If it isn't moving, try typing random characters into the inventory search box.
  Should your inventory not fully load, please refer to this page for help on getting it to load.
  Once you have done that, try the first bullet point again.

• Select a different outfit in your Outfits folder and select Replace Outfit.

• Make sure that all of the 4 required system parts are worn:
  • Method 1: In your Inventory window, Inventory tab, Current Outfit folder, make sure the four required system parts all show as worn: shape, skin, eyes, hair base. If not, right-click them and wear them.
  • Method 2: Open the Appearance window (Avatar menu → Appearance), go to the Wearing tab, scroll to the bottom, and make sure that the last four items listed are your shape, skin, hair and eyes. If one of those items is missing, find it in inventory and wear it.
  • If you are unable to wear all 4 items, create a new folder in your inventory with the 4 basic items, plus system clothing if you wish (no attachments). Then right click the folder and select Replace Outfit.

• If you are connected via cellphone, you will most likely see yourself and everyone grey. You need to have a decent internet connection. So if possible, switch to that, then see if you rez in normally.

• Reboot your router/modem.

• If none of the above helps, then continue reading.

If you have more than one monitor, and run Firestorm on any but the primary, try moving the Firestorm window to the primary monitor.

If this doesn't help, continue with the next section.

This also applies if you are a cloud.

The best way to fix this is not via the usual rebake (Ctrl-Alt-R), but instead by right clicking your avatar name tag and selecting Tex.Refresh:

• Context menu: right click → Texture refresh
• Pie menu: Right click → Appearance → Tex refresh.

This is generally the result of the viewer not loading or using all the bake data - which may be a sign of a connectivity problem. If it persists, try going to a different region, preferably a known low lag one like Hippo Hollow or Cyclops.

For more info, you can refer to this JIRA.

The first thing to try is a Tex.Refresh, as described above.

If this does not help, chances are very good that one of the textures on the (layered) clothing you' re wearing, is bad.

• Remove all worn layered clothing, tattoos and alphas, then Tex.Refresh as described above.
• If this results in a fully baked, naked avatar, start re-adding the clothing layers, one at a time. One will probably show entirely or partly grey. This will be the one with the corrupted texture(s), and needs replacing.
• If you are still grey, or partly grey with no layered clothing worn, try a different avatar skin, see if that rezzes in correctly. If so, then the problem is with the avatar skin.

For more info, see this LL JIRA.

This issue can also occur if you are using a cellphone connection to access SL. This is currently under investigation by LL. For more, refer to this forum thead.

This issue can also occur if you are having DNS problems. The DNS problems usually occur in such a way that the only symptom you will see will be grey avatar textures and the problem can be intermittant. The workaround for this is to change your DNS to Google Public DNS.

If you find that a change of outfit can be seen by you, but not by others, then you most likely are affected by this issue: SUN-99. This seems to be the result of using a certain other third party viewer. Only LL can fix this issue; you will need to file a support ticket with them.

These classes are based on our official Firestorm release and are conducted in voice and text except when otherwise noted. There's no need to talk, but you may want to be able to hear. We also usually have help available to answer questions in text. This schedule is subject to change.

Note that it is best if you are on Firestorm for the classes.

Locations are indicated in the far right column as follows:

• FS: Firestorm Support region classroom, http://maps.secondlife.com/secondlife/Firestorm%20Ghost%20Town/24/11/4000
• JU: Junkyard University, http://maps.secondlife.com/secondlife/Junkyard%20Blues%20South/112/204/22

Class times and days change regularly. Classes may be held any day of the week, with start times from 8am to 7pm SLT. Nonetheless, if the class times are still inconvenient you may prefer to watch recorded versions of some of these classes on YouTube.

Unscheduled classes may also be held on an impromptu basis. If this happens, a notice will be sent in Firestorm Support English. secondlife:///app/group/3a1be8d4-01f3-bc1a-2703-442f0cc8f2dd/about

*All times SLT*

The Top (Menu) Bar has up to 4 lines.

Image may be NSFW.
Clik here to view.

Shows Viewer name, your name and version number

Avatar, Communicate, World, Build, Content, Help (displayed by default), Advanced and Develop (display is optional), Draw (draw distance, not on the Firestorm skins), Lindens, buy lindens, time, music note (start and stop music),play button (play or pause media) and volume controller (hover over it to open. At the bottom of the volume slider is a gear/sprocket. Click it to pull up the Master Media preferences.) The menus are all listed below.

Can now have your location shown in the top (menu) bar.

Right click any where on the top (menu) bar and you can enable and disable the following:

• Show Navigation Bar & Favorites Bar
• Show Search Bar
• show Location in Top Menu

• Arrows allow you to go back and forth between your current and previous location
• Home icon will allow you to TP home
• Land Shows you About Land
• Sky is the Advanced Sky Editor
• Location bar icon, (gives more info), name of the location, location rating, damage/health level, the star (add to LMs), Search bar, Arrow (gives full list of TP History)

With Navigation Bar enabled, right click and a popup will display with the following:

• Show Coordinates
• Parcel Properties
• Add to Landmarks
• Cut
• Copy
• Paste
• Delete
• Select All

• Drag a LM to keep for easily accessible LMs of the most used LMs.
• Right click on the favorites or the Menu row and you will get a popup that has 'Show Navigation bar, Show Favorites Bar, Show Mini-Location Bar'
• From here you can enable or disable the Navigation Bar and Favorites bar.
• If 'Show Mini-Location Bar' is enabled then the Navigation bar is disabled.

Image may be NSFW.
Clik here to view.

A number of buttons appear, by default, on the left margin of the screen, as shown here. These buttons are, by default:

• Choose Avatar
• Appearance
• Inventory
• Search
• Places
• Voice Settings
• Minimap
• Snapshot

See Changing the Button Layout below for information on how you can reorder and otherwise modify the layout and look of these buttons.

The tool bar resembles this:

Image may be NSFW.
Clik here to view.

The chat bar at the left is for nearby chat. The selection of toolbar buttons to the right of it can be customized.

Clicking this will hide or show the local chat bar.

The following buttons appear in the bottom button bar, by default.

• Conversations
• Speak button
• Destinations
• People Icon
• Profile Button
• Walk/Run/Fly
• Camera
• How To

Other buttons are available, and may be added to any of the button bars.

When conversation is active, the person or groups icon will show in the lower right hand side. There is a small chat bubble will appear to show how many unread Conversations that you have. click on the chat bubble icon and next to each group tab, the number of unread conversations will be shown for that group.

• For example: You have 5 conversations open. The chat bubble says you have 20 unread conversations. When you left click the chat bubble you see that 3 of them has numbers by them. One has 10, a second has 6 and the third has 4 for a total of 20 unread conversations.

Located between the IM icons and the chat bubble Icon. When someone/something gives you something it will show up there. Click it to Accept, Discard, or Block (Mute).

Shows the number of notifications that you have. Clicking on the icon brings up the list of notifications with a small burg about the notification. clicking on the notification will give you a popup with more detail and if there is an attachment you will accept the attachment from there just by clicking on the attachment itself.

You can customize the look of the buttons considerably. To do so, right click any button; a menu appears:

• Remove this button: As the name suggests, it removes the button from the bar.
• Toolbar buttons…: Opens the Toolbar Buttons window.

• The next three options control how buttons are aligned to the right of the chat bar: Left, Center, Right. For vertically placed buttons, alignment can be Top, Middle, Bottom.

• Icons and labels: Select this if you want buttons to have both icon and text labels.
• Icons only: Select this if you prefer buttons to have icons only.
• Labels only: Select this if you want buttons to have text labels only.

• Autosize Buttons: Buttons will be as large as the contents.
• Fixed Size Buttons: All buttons will be the same size.
• Buttons Fill Bar: The buttons will fill the available space between the char bar and the right edge of the screen.

• Locked: If you enable this, it will prevent you accidentally moving or removing buttons from the toolbar.

See this video for a tutorial.

The Firestorm top (menu) bar is outlined on this page.

Firestorm 5.0.11 (53634) Release Notes

“n/a” in the table below means “not available”; see the boxed note above.

More information about the 64-bit builds can be found here.

• Windows 7 SP1, 8.1 and 10 32bit and 64bit are supported.
  Earlier versions of windows are not supported.

• Firestorm 5.0.11 will NOT even install on Windows XP.
• Firestorm 5.0.11 may install on Windows Vista but is likely to be very unstable.

• Windows 10 - Firestorm 5.0.11 is compatible with Windows 10.
  However, if you are running Windows 10 on a system with an older Intel graphics card which does not support Windows 10 - Intel HD 2000, Intel HD 3000 or anything marked as “No” for Windows 10 on this list,
  you will only be able to run the 32bit versions of Firestorm 5.0.11 even if you have a 64bit version of Windows 10.
  Please see this page for detailed instructions if you are running Windows 10 on an older unsupported Intel card and have problems running Firestorm 5.0.11.

• Mac 10.9 or later OS X versions are supported.

• Mac PPC is not supported.
• Firestorm 5.0.11 viewer will NOT run on Mac 10.6, 10.7 or 10.8.

• Any distribution currently supported by its creator can run Firestorm. Some additional libraries and/or packages may be needed, they are listed on this page. And certain older unsupported hardware may not be able to support Firestorm.

Older versions of Firestorm are available here.

• SLURLs not working in your browser, or choose to open with a different viewer (Windows)
  • SLURL Proxy.zip
  • Instructions are included, but can also be seen on the Wiki at slurl_proxy

Firestorm 5.0.11, 5.0.7, 5.0.1 Release

• Windows - Download in Firefox or Chrome to play Flash media inside Second Life.
  Choose the correct operating system under Step 1.
  Choose FP 28 for Opera & Chromium - PPAPI under Step 2.
  Install Flash.

• Mac - Ensure that you have the most recent version of Flash for Safari installed. You an get this via the normal update process, or from Adobe.
  Choose the correct operating system under Step 1.
  Choose FP 28 for Safari and Firefox – NPAPI under Step 2.
  Install Flash.

• Linux - You need to have the pepperflash plugin installed, which can be satisfied by installing Google Chrome.

Firestorm 5.0.11, 5.0.7, 5.0.1

• Windows - Quicktime does not need to be installed to play media on Firestorm 5.0.1 or later.

• Mac - Quicktime to play streaming videos. (iTunes is not needed)

for Linux only

• Info for download to play streaming videos. (Please read page for info on installing GStreamer for your particular distribution.)

Linux has this already

• Windows Download To get external notices about events when the viewer is minimized.
• Mac Download To get external notices about events when the viewer is minimized.

Windows only

• DX runtime April 2011 to help increase performance and stability. For all versions of Windows. Please refer to this page.

Mac drivers are included with OS upgrades. However, to determine what card you have, select “About this Mac” from the Apple menu, then click “More Info”. Under Hardware select Graphics/Displays.

If you are not sure what type of video card you have, use GPU-Z found (win only) here. For linux, in a console use:
lspci | grep VGA

• Latest driverLast checked 22/01/2018 - Windows: 390.65 (2018.1.8) - Linux: 384.111 (2018.1.4)

• Latest driverLast checked 22/01/2018 - Windows: Adrenalin Edition 17.12.1 (12/12/2017) - Linux: Linux Download Center
  

• Intel driver download page Intel does not have a universal driver set. Please go to Intel's site and use the auto detect feature.

http://hg.phoenixviewer.com/

The current release version of Firestorm is available here.

“n/a” in the table below means “not available”; see the boxed note above.

“n/a” in the table below means “not available”; see the boxed note above.

The viewer shows the time of day in at least one place, that being the right end of the menu bar. There it shows time in either 12-hour or 24-hour format, and either PST (Pacific Standard Time) or PDT (Pacific Daylight Time). The viewer may also show timestamps in chat and the Conversation Log; those are also PST or PDT and are always 24-hour format. As of Release 5.0.7.52912, if you show timestamps for Teleport History, you have the choice ( In Gear menu >Select Timezone) of UTC/GMT (7 or 8 hours before SLT, depending on Daylight Savings), SLT or your Local Timezone (and is in 24-hour format). Group Notices display PST/PDT in the Group Notice Toast (in 12-hour format), PST/PDT (24-hour Format) in the Notifications Window and in the Group Profile Notices in GMT/UTC in 24-hour format.

If your computer's default language is English then it will show 12-hour format; French and German, among others, will show 24-hour time. But if your computer does not have a default language installed, the viewer will show 24-hour format. There are two ways to resolve this:

• Install a default language in your computer. How to do this depends on the operating system.
  • Windows
  • Mac if necessary
  • Linux, though a default language is chosen during install
• Change the default language in Preferences → General, although this may not always work.

Remember to reboot your computer if you change its configuration, and restart Firestorm if you change a viewer setting.

For an introduction to the basics of troubleshooting, please refer to this page.

Phoenix has some video tutorials on YouTube; you may want to visit and bookmark the Phoenix Viewer channel.

• Firestorm 64-bit

• Updating the viewer

• Crashing During Install or Startup

• Crashing While Running Firestorm

• Login Failures

• Texture Discarded Due to Insufficent Memory

• Graphics Crashes and Glitches

• How to Manually Clear Cache

• Clearing settings manually

• Full Clean Install of Firestorm

• Media Related

• Web Feed Items (Search, Web Profiles, or Destinations) Don't Work, Remain Black

• Voice Related

• Bridge Issues

• Camera is Pointing Wrong

• Friends/Groups Detached from Conversations

• Nearby Chat Detached from Conversations

• Firestorm Locks Up on "Initializing VFS"

• Hands Flickering

• I Can't See Worn Mesh

• I Cannot Log in Unless I Clear Cache First

• Clicking on a SLURL Doesn't Activate Firestorm

• AO Folder issues

• Finding a Missing Window

• My Friends List is Empty!

• The Viewer Seems to Freeze Every So Often

• How do I Get Rid of all this Debug Stuff?

• Issues Related to Shadows

• Large Flexi Prims, Like Tree Fronds, Vanish

• Objects Vanish

• Small Prims Vanish Even when Quite Close

• Making WindLight Setting Persist after Teleport

• How do I Derender/Re-render things?

• Restore to Last Position - Workaround

• My avatar won't move

• My saved outfit is empty

• HUD issues

• Attachments Detach then Reattach at Login

• Current Outfit Folder Corruption

• My feet are in the ground, or I'm floating

• I Am Missing Inventory

• Rezzed Items Have Vanished

• Help! I'm Wearing my Entire Inventory!

• Failed to Find Item in Database

• Fixing Avatar Issues - Cloud, Ruth, Clothing not rezzing

• I Can't Log In Because It Says I am Already Logged In

• Persistent Typing Animation

• Stuck Inventory Folders Work-Around

• I am Stuck Running

• Why Does Teleport Fail so Much?

• Worn Attachment not Showing as Worn in Inventory

• HTTP Inventory Issues

List of Error Messages

• Determining Optimal Bandwidth Setting

• HTTP Fetching Issues

• I See Everything Grey

• Why am I so Laggy?

• ATI Graphics Issues

• Intel Graphics Issues

• Nvidia Graphics Issues

• I See Things Like Stars in the Sky

• My CPU is Always at 100%

• Laptop Dual Graphic Card Issues

• Crashing While Editing or Wearing Mesh

• Problems Navigating in Mouselook

• Firestorm Won't Open on my Secondary Monitor

• Windows 10 Issues

• Webroot and SL Viewers

• Viewer Not Responding

• "Display driver stopped responding and has recovered" error in Windows

• I Get a User Account Control (Security) Pop-up

• Frame Load Interrupted by Policy Change

• Copy/Paste No Longer Works

• Clicking on a Link in Firestorm Causes a Crash

• Error Importing itdownload.dll

• Failed to Decode Login Credentials

• Firestorm Flagged as a Virus or Malware

• No Mouse Cursor - Vorpx Incompatibility

• Mac OS X 10.9 Mavericks

• Mac OS X 10.10 Yosemite

• Mac OS X 10.11 El Capitan

• Mac OS X 10.12 Sierra

• Mac OS X 10.13 High Sierra

• Crash on Upload

• Linux: Left Mouse Button Stops Working

• Alt-Click Not Working on Ubuntu

• Linux: Wrong Browser being opened

• 32-bit Firestorm on 64-bit Linux

• How to Minimize Firestorm when Running Fullscreen in Linux

• Screen Tearing with Ubuntu 14.04 (or derived, like Mint 17)

• Message About Account Compromised

• The "ExDepart Virus"

• I Can't Sit on Things

• Chat Lag

• "Couldn't convert the image to jpeg2000"

• Deleting Stored Passwords

• DNS Fail when Trying to Log in

• How to Get Inventory Back

• Login Fails Unless Cache is Wiped

• Object Contents Fail to Load

• Offline Instant Messages not delivered to email

• Web Profiles Not Displaying Properly

• Cat Herder:Jessica Lyon
• Manager:Miro Collas
• HR Manager (FSG Helpers):Dorrie Bellman
• Land Manager:Flossy Andrew
• Assistant Managers:Coral Sharpshire, Kio Feila
• RolePlay and Scifi Portal manager:Teresa Firelight
• Education:Alexegram, Dorrie Bellman, ImaLuckygirl
• Avatar Education:Kio Feila, Tracy Argus
• Small Events Planner:Jolie Serendipity
• FS Tour Guide:Fayleen Bellios

• Alexegram
• Amaya Summers
• Bluezy Bleac (French, German, Dutch)
• Cleopatra Antiesse (French)
• Eternal Mode
• Kitty Beery (Dutch)
• Pim Peccable
• Skyspinner Soulstar
• Synthetic Mode
• Tracy Argus

• akafox
• AliciaFlanagan1
• annailisa (German)
• Arenae Rosewood (French)
• Avalon Bouvier
• ChasDouglas92
• ChuckPC
• Fayleen Bellios
• FrankASinatra
• Ganaelle Aabye (French)
• Gokyu Ugajin
• hausss
• ImaLuckygirl
• JadeWindsong
• Jolie Serendipity
• kobayashiMaroo
• Laura Azalee (French, Italian)
• Liane Maertens (Portuguese, Italian
• Liliana Darwinian (Portuguese)
• LosAngelesGraff
• MacMaccee (German, English)
• MaeveStorm
• MarcSeven Lubitsch
• Mari Teardrop
• PurrBlaize
• ROCKO567
• SayreAvondale
• Scuzzy Usbourne
• Sedona Bluemood
• Silver Frakture (German)
• SkylerAgain
• Sniper Siemens
• Sparkle Weatherwax
• suziq Nikolaidis
• Trimbor Slade
• xAngelBaby

• Roleplay Leaders:MarcSeven Lubitsch, panterapolnocy, Starwolff2000, Teresa Firelight

A HUD's orientation data (position and rotation) data is stored with the HUD when it's detached. It is relative to the attach point, not to the viewer. (Any attached object has its orientation data saved when it's detached) When you attach a HUD to a new attach point, the previous position data is applied relative to the new attach point and the rotation data is reset to zero, and this can cause the HUD to be out of position or rotated incorrectly. To fix a HUD's position:

• Attach the HUD to its original attach point
  or
• Edit the HUD (right click it in Inventory, choose Edit) and set the position data to zero and then adjust from there
  or
• Edit the HUD and then scroll down with the mouse wheel to zoom out the HUD Layer, represented by a white rectangle. Drag the HUD so that it's inside the rectangle, then zoom in and finish adjusting.

If the HUD can't be seen but its position is correct, you may have to adjust the rotation. Edit the HUD, then change the rotation values or drag the rotation rings.

Possible reasons why HUDs may stop working:

• Disconnected during a teleport after restarting a region. See BUG-5034.

• Script (running) state is lost when logged out during forced teleport. See BUG-41379.

• There are griefing objects that can be rezzed on a region; anyone who goes there will have their HUDs and all other scripted attachments put into a non-running state. For instance: a HUD for a mesh body, and all the mesh body parts you are wearing, may be broken at the same time.

Note: While this issue most commonly affects HUDs, it can also affect any and all other scripted attachments you were wearing when the breakage happened.

There are a few things you can try to get the items working again.

First of all:

• Go to Top Menu → Avatar → Avatar Health → Refresh Attachments. See if that fixes the items.
• Relog then test the items again. That may be enough. If not, read on.

Things to try:

• Check for location issues:
  • Make sure you are in a region that has scripts enabled.
  • Go to other regions and test the items there. This will rule out technical problems with the original region.
  • If you have RLV enabled, disable it (Preferences → Firestorm, top option), relog, then try again.

Stay in a script-enabled region to do all of the following:

• Attempt to get scripts running:
  • Try removing and reattaching the items.
  • If the items are modifiable, try resetting them or setting their scripts to running: Inventory, right-click the item → Edit, and while it is in Edit, go to Build menu → Scripts → Reset Scripts, or Build menu → Scripts→ Set Scripts to Running).

• Identify broken items:
  • Try removing all the HUDs and other attachments and testing them one at a time: test each one, then remove it, then test another.
  • If you have original copies of the items, try detaching the ones you are currently wearing and using a fresh copy from the original.
  • If an item is no-mod and you can't get it to start running again, and you don't have another copy, you will need to request a new copy from the creator.
  • Note: If the non-working HUDs are for your mesh body parts (or other scripted attachments), you probably will need to use fresh copies of the original HUDS and the body parts – every part, from scratch (not copies of the broken ones).

• Check for interference:
  • Look in Inventory > Current Outfit folder, and see if you are wearing any HUDs you were not aware of. (Note: HUDS do not necessarily have “HUD” in the name.) This could include temporary “Experience” HUDS that you may not be aware were attached. (Temp HUDs have been known to freeze other HUDs on the same attachment point.)
  • Check that HUDs are not overlapping each other on the screen (and so preventing you from clicking).

• Check for issues with attachment points:
  • If any HUDs are sharing the same HUD attachment point, try moving them to separate HUD attachment points:
    Inventory → Right-click → Detach from Yourself, then Inventory → Right-click → Attach to HUD, and choose an unused point.
  • Even if they are not sharing attachment points, try moving them to different attachment points.

• Test basic functionality:
  1. Rez a fresh cube
  2. Add the default script to it
  3. Take it into inventory
  4. Attach it to a HUD point
  5. Touch the HUD and see if there is script output in Local chat.

• Preset in use: Shows the name of the graphics preset in use.

• Quality and speed: Allows you to adjust the graphics quality (lower is faster). Many options are changed based on this setting.
  • Reload Defaults: The circular arrow to the right of the Quality and speed slider (above) will revert all graphics settings to default values. Use this if you have made changes that have a negative impact on the veiwer and cannot remember what you changed.
• Fullscreen Mode (requires restart): Enable this if you want to run Firestorm in full screen mode, as opposed to windowed.
• Shaders:
  • Transparent water: Allows water to look transparent instead of opaque. Enable this (if it isn't already) if you exeprience glowing water while wearing rigged mesh.
  • Bump mapping and shiny: Enables the rendering of shiny and bump mapped surfaces.
  • Local Lights: Globally enables/disables local lights.
  • Basic shaders: Allows rendering of high-quality water, basic lighting, and other graphical effects.
  • Atmospheric shaders: Enables advanced atmospheric and lighting.
  • Advanced Lighting Model: Check this to allow shadows and other features to be enabled. Note that enabling this can cause instability and performance issues; click here for known specifics. For more how shadows behave, see this SL wiki page.
  • Ambient occlusion: Checking this enables more realistic shadows; the stability and performance note above also applies here.

• Shadows:

  Lets you choose what light sources cause shadows; this is available only if the Advanced Lighting Model option above is enabled).
  • none
  • sun/moon
  • sun/moon and projectors
• Avatar Shadows: controls whether and how avatars cast shadows. The higher the setting, the more client lag it will cause.
  • None
  • Simplified
  • Optimized
  • Complex
• Water Reflections: Allows water to reflect terrain, objects, and avatars.
• Point Lighting: Affects the number of rendered light sources when Advanced Lighting Model (above) is disabled. A viewer restart is needed if this setting is changed.

• Draw distance:

  Affects how far out from your viewpoint objects will be rendered in the scene.
• Max particle count: Sets the maximum number of particles you are able to see on your screen at once.
• Maximum complexity: Controls at what point a visually complex avatar is shown as a jellydoll. ¹⁾ Current defaults are:
  • Low: 35,000
  • Low-Mid: 100,000
  • Mid: 200,000
  • Mid-High: 250,000
  • High: 300,000
  • High-Ultra: 350,000
  • Ultra: 350,000
• Max # of non-imposter avatars: Sets the number of avatars that will be fully rendered. See Avatar impostors below.
• Post process quality: Determines the resolution with which glow is rendered. A lower setting will cause glow to look slightly pixelated.
• Avatar Physics: Affects the detail of avatar physics. Set to 0 to disable avatar physics entirely.

• Level of Detail (LOD) Distance Factors:

  • Objects & Sculpts LOD: Determines the amount of detail the viewer will use in rendering object shapes; a lower setting causes objects to appear more angular and polygonal.
    Setting this higher than 4 via Debug Settings is not recommended. Please see here for details on why high values are not recommended.
  • Flexiprims: Determines the amount of detail the viewer will use in rendering flexible object shapes.
  • Trees: Determines the amount of detail the viewer will use in rendering (Linden) tree shapes.
  • Avatars: Determines the amount of detail the viewer will use in rendering avatar shapes.
  • Terrain: Determines the amount of detail the viewer will use in rendering terrain.
  • Sky: Controls the detail with which windlight skies are rendered. Higher values mean better quality but lower performance.
• Avatar Rendering:
  • Avatar imposters: Allows far-away avatars to be subtly rendered as two-dimensional images in order to improve your frame rate in crowded areas.
  • Hardware skinning: This allows some aspects of avatar rendering to be handled by your graphics card to improve performance.
  • Avatar cloth: Allows the rendering of flexible cloth on avatar clothing, such as shirts and flared pants.
• Terrain Detail: Choose the amount of terrain detail you would like to see. Setting this option to Low replaces the ground texture with a low-resolution ground texture.
  This option is not available (ie, it is greyed out) if Basic Shaders is enabled, in which case it is always set to High.

• Presets: Three buttons which allow you to save, load or delete graphics settings presets.
  • To create a preset, set your graphics settings as you like. Click “Save” and give the preset a name.
  • To load a preset that you have created, click “Load” and choose the preset to load.
  • To delete one, click “Delete” and choose the preset to delete.
  • The presets can be accessed either from Preferences → Graphics → General or from the presets button in the upper right of the viewer, near the media and sound controls.

• Anisotropic Filtering: Enables anisotropic filtering to improve texture quality. This setting may reduce your viewer's performance. For more information see this wikipedia page.
• Enable OpenGL Vertex Buffer Objects: VBO on modern hardware gives a performance gain. However, older hardware often has poor implementation of VBOs and the viewer may become unstable when this is enabled. VBO is explained in depth here.
• Enable Streamed VBOs: Allows the use of streamed VBO as well as static; only works if you have VBO enabled.
• Enable Lossy Texture Compression: If this is enabled, texture compression will be enabled for rendering. This gives improved performance, and a smaller grapics memory footprint, at the cost of lower quality rendered textures. Textures are compressed by the video card before being stored into video memory. Given that compressed textures can often end up pixellated, it is not recommended that this be enabled unless you have little video memory. Ref: SL JIRA MAINT-708.

• Antialiasing: Smoothes jagged edges. Renders a scene the number of multiple times that is actually shown and scales it down. Choose the level of antialiasing the viewer will use (requires restart).
• Gamma: Use the Windlight Sky Editor's Scene Gamma control on the Atmosphere/Sun tab instead of this; currently functional only if Atmospheric Shaders are disabled.
• Viewer Texture Memory Buffer (MB): This is the amount of graphics memory the viewer will use. By default, it is set to the size of your graphics card's memory.
  • 32bit versions only. This setting is hard limited to a maximum of 512MB. Lowering this value may resolve certain texture corruption and performance issues, but under normal circumstances you should not need to alter this setting.
  • 64bit versions only. This setting is hard limited based on the VRAM available with your graphics card. It is recommended you increase the slider to use the maximum available to prevent texture thrashing.
    • GPU 1GB = up to 768MB
    • GPU 2GB = up to 1024MB
    • GPU 4GB+ = up to 2048MB
• Fog Distance Ratio: Determines how far away Second Life's fog effect begins. Lower values = closer fog. Only used when you have Atmospheric Shaders disabled. If Atmospheric Shaders are enabled, this effect is handled by the Distance Multiplier control in the Advanced Sky Editor.

• Freeze updates to World (pause everything): This suspends rendering. Useful for picture taking, if you wish to capture a specific scene that might otherwise change while you are preparing.

• Use HTTP Textures: Uses the HTTP protocol to fetch textures as opposed to the older UDP. Always on, as it is required for SL.
• Max Texture Quality Level: If you have a poor connection, you may wish to reduce the level of texture detail. This can be set to Normal, Minimal or None.
  Naturally, setting this to anything other than Normal will result in textures displaying poorly, or not at all. Do not change unless absolutely necessary - for example, if you have a very poor connection but need to be online, and don't care if you can see textures or not.

These options control when alpha masking should be used in an attempt to mitigate the well known alpha sorting issue, in which prims behind other prims may appear to flicker in front. The two options are:

• Render alpha masks when “Advanced Lighting Model” is not enabled
• Render alpha masks when “Advanced Lighting Model” is enabled

• Render Glow: If enabled, shows the glow effect on any prims that have it.
  • Strength: Controls the intensity of the glow effect. The default is 2.
• Show avatars that haven't finished loading: Equivalent to the debug setting RenderUnloadedAvatar.
  Note that this is not a solution to a bake fail, as it doesn't actually fix anything; it merely forces the viewer to display whatever it happens to have managed to load. It is recommended that this be always left disabled.
• Limit Framerate: Yield some time to the local host if a threshold framerate is reached. The framerate limit is set with the slider to the right.
• Show the Scene as Wireframe: Enables wireframe display of everything. Note that this setting does not persist after a relog.
• Enable Attached Lights (Face Lights): Enable this if you wish to see the affects of lights worn by avatars.
• Render Attached Particles: Enable to see particles generated by worn attachments.

• Time to delay while pre-caching before showing world: Allows the world to start caching before it is shown, at login.
• Quality of the shadows: Adjusts the quality of shadows. Note that increasing this will significantly impact rendering speed (FPS).
• Scale of Terrain Texture Rendering (requires restart): Indicates the scale of terrain textures, with lower values being more compressed textures.

Depth of field simulates real life blurring that occurs when things are not in focus. For example, if you are taking a photo of a person, then typically, things in the background will be blurred; the futher away, the more blurred. If you shift your focus to a tree behind the person, then the person will, in turn, become blurred.

For more information, refer here.

You can adjust the following settings to mimic RL camera effects.

• Depth of Field: Enabling this causes out-of-focus objects to be blurred, depending on distance.
  • Enable while in edit mode: Normally, DoF disables when you edit something; if you enable this, DoF will remain active.
• Camera F Number: Controls maximum screen radius from which to sample from, to avoid graphics card In real world terms this is the aperture setting for the lens and the lower the value the shorter the depth of field will be. The same applies to SL.
  The default value is 9.00
• Camera Focal Length mm: This tells the viewer what Focal Length/Lens Length to simulate for the DOF effect. Higher numbers produce a narrower depth of field.
  The default is 50.0
• Camera FOV degs.: This tells the viewer what FOV you would like to simulate for the DOF effect. Higher values will produce a more narrow depth of field.
  The default is 60.00
• Camera Aspect ratio: This is supposed to be aspect ratio of the camera you're modelling. For example, a 35mm camera has an aspect ratio of 3:2 (1.5). Second Life will use this as a frame of reference for how field of view and focal length must be adjusted depending on window size.
  Apparently, this currently has no effect.
  The default is 1.50
• DOF Focus Transition Time: This sets the time in seconds it take to the viewer to change focus from one object.
  The default is 0.50
• DOF Rendering Quality: This determines the quality of the DOF Effect. For non-photography uses '.25' is good. For setting up shots '.50' or '.70' is very nice. For shooting quality images '1.00' is best. Note that High values will slow down your FPS.
  The default is 0.70

There are several volume sliders available here so you can customize the levels for each. Note that the master volume slider affects ALL volume.

• Mute when minimized: Checking this will mute all sounds when you minimize the viewer.

You can enable/disable Streaming music, Media (video) and Voice Chat from the the check boxes to the right of their respective volume sliders. For issues getting audio or media working, refer to this page.

• Play sounds from collisions:

  (to the right of the Ambient slider) Enable this to hear when collisions occur.
• Play sounds from gestures: (to the right of the Sound Effects slider) Enable this to hear sounds from gestures.

• Play a sound when my friends:¹⁾
  • Log in
  • Log Out

• L$ change theshold: This sets the value above which you will get an audible alert when you receive or spend L$. Amounts below this will not trigger a sound.

• Allow Media to Auto-Play: With this enabled, video will play automatically (not recommended).
• Allow inworld scripts to play media: Will allows scripts to automatically start media (not recommended).
• Play media attached to other avatars: Enables media attached to other avatars (media on a prim).
• Enable media filter (increased security): This will let you control what media stream you connect to, allowing you to whitelist or blacklist any media stream. See this page for more information.
  • Manage Media Sites (button): Allows you to edit your whitelist Domains and blacklist Domains by Adding and Removing from either category. More information is here.
• Media source volume rolloff distance:
  • Starts getting quieter at: This controls when a sound source will start to fade out.
  • Completely disappears at: This controls when a sound source will be no longer audible.

• Allow audio streams to auto-play: With this enabled, streaming music will play automatically (not recommended).

• Enable Parcel Audio Fading: Check this if fading should be used when the parcel audio stream changes.
  • Fade in: duration of the fade in seconds.
  • Fade out: duration of the fade effect in seconds.

• Show stream title notifications: For audio streams that supply this information, the song title will be shown. Can be set to:
  • Off
  • Toasts
  • Nearby Chat
    • Send stream title to chat channel: Lets you choose what channel the viewer uses for the above option.

• Enable Voice: Check here to enable voice.
  • Reset Voice (Circular arrow): If you have problems getting voice to work, try clicking this to reset the vocie software. Should that not help, refer to this page.
• Allow Voice in multiple viewer instances simultaneously: Enable this if you want voice capability in multiple instances of Firestorm.

• Hear Voice from Camera Position: Voices closer to your camera position appear louder.
• Hear Voice from Avatar Position: Vocies closer to your avatar position appear louder.
• Hear Voice equally from everyone: Hear all voices the same.

• Move avatar lips when speaking: (aka “lip sync”) Will cause you to see avatars' lips moving when they speak in voice.
• Show voice visualizers over avatars: Enable this to disaply a white dot over avatars who have voice enabled.
• Show voice visualizers in calls: Show voice indicator and move avatar lips while in a private call.
• Show voice channel state in conversation tabs: Indicate, in conversation tabs, when people have voice enabled.

• Automatically reject all incoming group voice calls: Enable this to automatically decline group voice chat.
• Automatically reject all incoming AdHoc (conference) voice calls: Enable to automatically decline voice conference calls.
• Automatically reject all incoming P2P (avatar with avatar) voice calls: Enable to automatically decline person to person voice calls.

• Toggle speak on/off when I press: Clicking the Set Key button allows you to assign a button on your keyboard to toggle voice.
• Audio Device Settings (button): Opens a section where you can choose your input and output as well as adjust the mic volume. You will be disconnected from in-world voice while this is open. To close simply click the button again.

Here, you can change sounds played when specific “events” happen (for example, the sound played when you get a new IM). You can also chose to disable (or re-enable) sounds on a case by case basis.

To change a sound, locate the “event” you are interested in (example: Taking Snapshot), then paste in the UUID of the sound you wish to use. To obtain the UUID of a sound in your inventory, right click on it and select Copy UUID.
Note that the sound clip needs to be full permissions in order for you to be able to obtain the UUID.)

If you wish to restore the default value, click the D button to the right of the UUID.

The drop down to the far right of each line allows you to enable or disable each sound.

See here for a video describing this.

This tab continues the previous one, with more “event” alert sounds you can change.

This tab continues the previous one, with even more “event” alert sounds you can change.

• Maximum Bandwidth: Sets the maximum bandwidth the viewer will pull. Please see this page for detailed instructions on setting this.
  • Custom Port: Allows you to set a custom port if needed.

• Web browser:
  • Use external browser for all links;
  • Use built-in for SL links only;
  • Use built-in for all web links.

• Maximum number of web browser windows: Choose the maximum number of web browser windows that will open.
• Clear Browser Cache: Clicking this button will clear the cache of the internal web browser (only).

• The following are enabled by default, and should remain enabled in order for search and other viewer web functions to work:
  • Enable plugins
  • Accept Cookies
  • Enable Javascript (note that javascript is not the same as Java; SL viewers do not use Java).
• The following is disabled by default:
  • Enable media browser pop-ups

• Adjust Proxy Settings (button): Opens a new window where you can specify proxy settings.

• Cache Size:

  Determines the maximum cache size. Set this is high as possible, based on the free space on your hard drive.
  See here for info on what cache is, and above all, why it should not be wiped regularly.
  • Clear Inventory Cache: Click this to wipe the inventory cache only.

• The File Locations in this section have one or more buttons that do the following:
  • Open: will open the folder specified, on your computer.
  • Set: will allow you to set a custom location (if applicable).
  • Reset: will reset the location to its default location.

• Cache Location: Shows the location of the cache.
  • The Clear Cache Button will clear cache on the next relog.

• Sound Cache Location: You can specify a different folder to use for cached sound files.
  • Don't delete unpacked DSF (sound) cache files when logging out: If checked, the viewer will not delete unpacked sound files from the cache when logging out, which may improve performance when playing in-world sounds.
    NOTE: enabling this will probably fill your cache directory very quickly, since it ignores the max cache size setting, which may result in excessive disk usage.

• Conversation logs and transcripts location: Shows the location of your chat transcripts and logs. (Chat logging is enabled in the Privacy→ Logs & Transcripts tab.)

• Open Crash Logs Button: Will open the folder that the log files are in.

• Open Settings Folder Button: Will open the folder that the settings files are in.

• Notify me when I spend or get L$: Displays a message when you spend or receive L$.
  • Report L$ transactions in local chat instead of toasts: Will show L$ transactions in local/nearby chat.
• Notify if the simulator version changes while changing region: Displays a message showing if the simulator server code version changes during a region crossing or TP.
• Query status.secondlifegrid.net for latest news at login: If enabled, the viewer bridge will query the grid status and display it in chat if there are updates.

• Enable Growl Notifications:

  Enables the use of Growl to alert you to new messages when the Firestorm window is not the currently active one.
  NOTE: This setting will be disabled (greyed out) if you do not have Growl installed and active.
  • Enable Growl even if Firestorm is active: If this is enabled, you will get Growl notifications even when Firestorm is active.
  • Filter duplicate IMs if they have already been shown as part of a keyword alert

• Flash the app icon when receiving a message and Firestorm is not in focus: When enabled, you will have a visual alert if you get a message while the viewer is not in focus.
  • Also flash the app icon when receiving an instant message from an object: Self explanatory.
• Notify me when somebody changes their display name: Will alert you if anyone in the same region changes their display name.
• Notify me when I block or unblock somebody

• Notify me when my friends log in or out:

  ¹⁾
  • As toasts: Displays a toast when people on your friends list log in or out.
  • In nearby chat and console: To have it show in local chat console and nearby chat instead.
  • In nearby chat only: This has the notifications show only in nearby chat. (Only available when the previous option is enabled.)

• Flash the app icon when receiving a script dialog and Firestorm is not in focus: With this enabled, you get a visual notification if you get a scripted popup in the viewer.

• Report collision notifications in nearby chat:

  Displays a message when physical objects collide with you.
• Report script errors in:Script errors may be shown in:
  • Nearby Chat
  • Separate window

• Report region's total script count changes: Displays a message if the total number of scripts in a region suddenly jumps (up or down).
  • Threshold: You can indicate the size of the jump needed for it to be reported. If the script count change is less than the value here, you will not be notified.

• Report collision notifications to scripts on channel: Collision events can be reported to scripts; specify the script listen channel here.

• Notify me when I am charged for an upload: Disable this if you do not want a notification shown for each upload.
• Notify me when a landmark has been created: When enabled, you will be notified when you make a new landmark.
• Disable 'object has been returned to your inventory' notifications: Enable if you do not wish to be informed when objects are returned to you.
• Log filename of saved snapshots in to chat history: Shows the name of saved snapshots.
• Notify about items from objects coming in too fast: Disables the default notification that occurs when a lot of items arrive in your inventory quickly, which can happen when unpacking boxes containing many items.
• Notify about items from other residents coming in too fast: Similar to the above, but applies when the source is a person rather than a box containing inventory.
• Incoming object offers threshold: The value here indicates when the above two notices are triggered.

The upper list, Always show, shows alerts which will be displayed to you; the lower list, Never show, includes messages which will not be shown.

To have an alert no longer show, locate the message in the upper section, then click the down arrow in the middle, thus moving it to the lower section.

Similarly, if you wish to re-enable an alert, locate it in the lower list, then click the up arrow to move it to the upper list.

• Clear History (button): Will clear Login image, last location, teleport history, and web cache.

• Show my profile info in Search results: When enabled allows anyone to find you using search.
• Only friends and groups know I'm online: Allows only people on your friends list to see if you are online. Please note that LSL has a function that will still show your true online status to anyone.
• Only friends and groups can call or IM me: When enabled allows only friends and groups to be able to IM or Call you.
• Show invitations for already joined groups: If this is enabled, then you will be shown invitations sent for group which you already belong to. If disabled, such invitations will be suppressed.
• Switch off microphone when ending calls: Turns off your microphone when you end a private voice call (Recommended and enabled by default; greyed out if voice is disabled).
• Let scripted objects see my current language setting: Will let scripted objects see what your language is set to in the viewer.
• Show my Favorite Landmarks at Login (via 'Start At' drop-down menu): This allows any LMs saved in your favorites folder to be accessed from the login screen.

• Automatically accept new inventory items: If enabled, any items given to you will be automatically accepted; you will not be given the opportunity to accept or decline.
  • Log automatically accepted inventory items to nearby chat: If you have the above option enabled, then a message will be displayed in nearby chat if the viewer automatically accepts an item.
• Use legacy inventory offer accept/decline messages: If enabled, the viewer will only send accept and decline messages after pressing the appropriate button. If disabled, the accept response will be sent automatically as soon as the inventory offer has been received. This option has no effect if inventory offers are accepted automatically (option directly above).
• Automatically show newly accepted items in inventory: will open the inventory window when you receive an item
• Automatically view notecards, textures, landmarks after accepting: If enabled, these items will automatically pop open when accepted.
• Automatically show snapshots in inventory after upload: when uploading snapshots, automatically view them in inventory.
• Create particle effects upon giving objects to other avatars: When this is enabled (default), the well known “swirling particles” effects will be created round your avatar when you give inventory to another. Disable this to prevent that effect.

• Manage Block / Mute List: Opens the Block List so you can review, add, remove people.

Here you can enable/disable saving chat logs, as well as add timestamps and/or dates. Chat log locations are defined in Preferences→ Network & Files -> Directories.

• Logs/Transcripts Drop-down: Select what you wish to save:
  • Log and transcripts
  • Log only
  • No log or transcripts

• Clear log… Click this to erase the stored log.
• Delete transcripts: Click this to erase any saved transcripts.

• Save nearby chat transcript: Enable this to save local chat.

• Use legacy file name format for transcripts: Enable this to use the older style file name for transcripts (User Name), instead of the new one (user name).
• Add date stamp to transcript filenames: If enabled, log file names will have the current date included in the file name. (not recommended)
• Use built-in transcript viewer: Enable this to use the built-in text viewer when accessing chat history.

“Look At” refers to crosshairs which show where an avatar's camera is focused (normally, by Alt-Clicking on something). It doesn't necessarily mean that the person is looking at that point, however, since the camera view can be moved after focusing by means of the camera controls.

• Show look at targets: Global toggle to enable the look at cross hairs.
• Show names for look at targets: Here you can select whether to show avatar names on the LookAt crosshairs:
  • None
  • Complete name
  • Display name
  • Legacy name
  • User name
• Don't show me my own look at target: If enabled, this option inhibits the display of your own crosshairs on your screen.
• Render lines to lookat target: Draw a line from an avatar to their lookat target.

• My Look at targets:
  • Don't send my look at targets to others: Prevents your camera focus point from showing to others.
  • Don't send any look at targets at all, not even to myself: Prevents your avatar's head from moving to face a point your camera is focused on in your own view. This head movement is not necessarily visible to others whether or not this option is enabled.
  • Don't send my selection target hints: Prevents your selection pointer from showing to others.

The fields here allow you to customize autoresponse messages, to be sent when your have some of the autorespond mode set from the top menu, Comm → Online Status.

• Automatic response when in UNAVAILABLE (ie, BUSY) mode: Put the busy autoresponse message you want sent in this text box. To actually enable autorespond, go to the top menu bar→ Comm → Online Status.

• Automatic response to all avatars when in AUTORESPONSE to everyone mode: The message here is sent to people who IM you, if you enable Comm → Online Status → Autorespond.

• Automatic response to non-friends when in AUTORESPONSE TO NON-FRIENDS mode: Similar to the above, but sent when Comm → Online Status → Autorespond to non-friends is enabled.

• Send autoresponse when in AWAY mode: If enabled, a message will be sent if someone IMs you while you are Away, set in Comm → Online status → away.

• Send autoresponse to MUTED avatars: If this is enabled, then a message will be sent if someone you have muted, sends you an IM.

• Automatic response to all avatars when in REJECT TELEPORT OFFERS mode: This message is displayed when you enable Comm → Online Status → Automatically reject teleport offers.
  • Don't reject teleport offers (and send response) from people on friends list: If this is on, then TP offers from friends will not be automatically rejected.

• Automatic response to all avatars when in REJECT FRIENDSHIP REQUESTS mode: This message will be sent to anyone requesting friendship, if that option is enabled.

• Autoresponse item: You can drag an item into the field here, to have it delivered to people when autoresponse messages are enabled.

• Allow Multiple Viewers: Allows you to run multiple instances of Firestorm (may reduce stability and performance).
• Allow login to other grids: Allows you to use Firestorm on other grids (not all grids will support Firestorm).
• Show Advanced Menu: Adds the Advanced menu to the top (menu) bar. (Use at own risk!) May also be achieved with Ctrl-Alt-D.
• Show Developer Menu: Adds the Developer menu to the top (menu) bar. (Use at own risk!) May also be achieved with Ctrl-Alt-Q.

• Disable VRAM detection via WMI probing on Windows Systems: Work-around for issues like FIRE-12671 and FIRE-15891. Please don't enable in other situations unless requested by a support team member. ¹⁾
• Enable the use of animation timestamps: This setting may reduce the render load of distant avatars, but may also cause their animations to play at incorrect speeds.

• Amount of time, in milliseconds, to yield every frame to other applications when Firestorm is not the foreground window Default: 40; 1 second = 1000 milliseconds.

Reset All Settings (button) Clicking this will reset all of your global settings to default. This can also be done manually as explained here.

• Show Hover Tips: This allows you to set what hover tips, if any, you see. Disable this to disable all hover tips. Otherwise, enable it and then you can opt to indicate which hover tips you want to show:
  • on All Objects
  • on Land
    
    
  • Hovertip Trigger Delay: Allows you to choose how long your mouse has to hover over something before you get a hovertip. You can specify different delays for:
    • Tooltips
    • Avatars
    • Objects
      
      
  • Show extended information in hover tips: If this is enabled, hovertips will show details about the object your mouse is over, such as the owner, prim count, etc. Otherwise, hover tips will show just the object name.
  • Show avatar group titles in hovertips: If enabled, avatars' current group titles will display, along with the name, when your mouse over them.

• Floating text fade distance (in m): Sets the distance where floating text starts to fade.
• Floating text fade range (in m): Sets the range it takes for floating text to go from fully visible to fully invisible.

• UI Scaling (may cause side effects): Adjust the slider to choose the UI size. The maximum value depends on your OS: Eg, for Win10, it is 4.5, for earlier Windows, 2.5.
  NOTE that too high may mean you cannot see all of your UI. This may also “break” some UI elements.
  • Automatically detect UI scaling factor: (Windows only) Have FS determine the best possible value for your system.

• Script Dialogs per Object: Controls how many dialogs get opened:
  • One per object - means if a second one opens either the first or second will not appear.
  • One per Object & Channel - means you can have more than one per object but only if they use different channels to interact.
  • Unconstrained - means you can see as many menus/dialogs as may be generated.
    • Remove “Block” button: Popup windows that are generated by scripts have a “Block” button on them; this allows you to easily mute the object that sent the popup, in cases of popup spam griefing. If you find this confusing and think you might click it by mistake, then you can disable it here.
      Note: muting an object also mutes the object owner; do not block popups from vendors without very good reason, or you will not receive items you purchase from them.
      You can review your listed of blocked people and objects in the Block/Mute List.
• Script Dialogs Position: You can select where on the screen scripted popup windows should appear.
  • Animate Script Dialogs: Enable this to replicate old style (V1) behavior when opening script dialogs. Only works if they open at the top of the screen.

• Visible rows per script dialog: Maximum number of lines visible in a script dialog window.

• Use Pie Menu: Allows you to have pie menus (on by default). If disabled, this gives the V2-style vertical drop down instead. You can override the colors used by the pie menu in Preferences→ Colors -> Miscellaneous.
  • Enable text animation: If enabled, the text within the pie is also animated.
  • Enable outer ring shade: Adds shading to the outside of the ring, to further draw attention to the selected “slice”.
• Group Group Notices and chiclets in Top Right: Moves other dialogs (group notices, payments, etc.) to the topright corner (V1 style).
• Hide group and IM chat chiclets: If this is enabled, the chiclets representing open and new IM and group chat messages will be hidden, leaving on the general chat bubble; if this is clicked, you will get a list of open IMs/groups chats.
• Use legacy list layout for Notifications window: Enable this to use the old style notifications window.
• Remap shortcuts already used by Linux (Linux only;requires restart): Shortcuts already used by Linux (Ctrl-Alt-Fn) will be remapped to use Ctrl-Shift instead.

• Flashing IM tabs override: allows you to fine tune how long and fast the IM tabs flash:
  • Number of times IM tabs flash
  • IM tab flash rate (Hz)

• Show traffic indicator in upper right corner of the screen: Enable this if you want to display a small traffic meter in the upper right corner of the menu bar. This will show your current packet loss (left bar), and bandwidth usage (right bar).
  • Use legacy period mean per second display for lag meter: If enabled, Firestorm will use the legacy method of showing the period mean per second value in the meter instead of the current observed value.
  • Clicking on traffic indicator opens Statistics instead of the Lag meter: Opens Statistics instead of Lag meter.
• Show media controls in top menu: If you disable this, the media controls are removed from the upper right of the screen. You can still acess volume controls in Preferences→ Sound & Media -> Sounds, if needed, or just re-enable this option.
• Show Location in top menu: Shows the current region and parcel names in the top menu bar.
  • Show simulator channel in top menu: Shows the region channel name in the status bar. Nothing is shown for Main Channel regions.
• Show Menu Search: Enable searching the top menu bar.
• Show Currency Balance: Display your L$ balance in the menu bar.
• Enable mouse rollover popup on status bar menu icons: If enabled, displays tooltips when you mouse over items in the top menu bar.

• Show Favorites Bar: Display the contents of your Favorites folder.
• Show Navigation and Search Bar: Add this bar to the top of the screen.
  • Show Search Bar: Allows the search portion of the navigation bar to be enabled/disabled

• Open avatar profile directly when clicking on its name: If enabled, when you click on someone's name in chat, it opens the profile immediately. With this disabled, you get a small summary window.
• Use web profiles by default: Displays user profiles as web profiles rather than in a profile window.
• Disable automatic opening of block list: Enable this option if you do not want the block (mute) list to open when you block a person or object.
• 'Friends' and 'Groups' in 'Comm' menu opens the V5 based windows: If enabled, Friends and Groups will open in the People panel; otherwise they will open in the Contacts panel.
• Use legacy object properties: If enabled, this will show the old style window when right clicking an item in Inventory and selecting Properties. If disabled, properties will be shown within the Inventory window instead.

• Use stand-alone windows:
  • Group profiles: If enabled, group profile windows will open in separate windows; if disabled, they will open in the same window, with the second opened replacing the first.
  • Teleport history: if enabled, teleport history will open in a window separate from the landmarks window.
  • Block/mute list: Keeps the list of blocked residents separate from the people panel.
  • Landmarks, place details and teleport history details: Similar to the above, but keeps each type of “location” window separate, rather than grouping onto a single window.

• Extend teleport history by: Enable these options to record additional information in your teleport history:
  • Position
  • Date

• Contact list options: Options concerning what is shown in your friends list, and how it is sorted.
  Note that some options have no effect if you have the corresponding option disabled in Prererences → General. For example, if you have disabled display names, then sorting your friends list by display name will have no effect, and therefore is best set to Username.
  • Visible name columns: Here you can select which name colums to shwo in your friends list: username, display name, or full name (see below).
  • Sort list by: What to use to sort your friends list, username or display name.
  • Show full name as: a full name can be shown as Username (Display name), or Display name (username).
  • Show permissions column: If enabled, this shows what permissions you have granted to each friends (eg, online status, edit rights, showing location on map, etc), and which they have granted to you.
  • Show search filter: adds a search box to the list window.

• Inventory Options:
  • Hide empty system folders from inventory: If enabled, the inventory window will not display any system folders (eg, Favorites, Landmarks, etc) that have nothing in them.
  • Show the Received Items folder in normal inventory: If enabled, this folder will be show in the normal inventory list of folders, rather than as a panel under the folder list.
    • Always show Received Items buttons at th bottom of inventory: Only available if the option above is enabled. When this is on, you will also have the button showing on the inventory window.
  • Allow separate search terms on each tab in inventory: If enabled, you can enter different words/phrases in the search bar of the Inventory window: each of Inventory, Recent and Worn can be searched independently.

• Notification Display Settings (Popups, console, toasts): This is where you can fine tune the way your “Toasts” look and act:
  • Space between lowest Toast and bottom (pixels)
  • Notification Toast life (seconds): How long group notices remain open.
  • Tip Toast life (seconds): applies to notificants such as after a TP, you see “Teleport completed from…”. Also includes the friend on/offline notification toasts.
  • Nearby Chat Toast life (seconds)
  • Nearby Chat Toast z-offset (pixels)
  • Nearby Chat Toast fade time (seconds)
  • Startup toast life (seconds)
  • Normal Toast fade time (seconds)
  • Gap between Toasts (pixels)
  • Height of Overflow Toast (pixels)
  • Width of Nearby Chat Toast (%)

• Show toasts in front of other windows: If enabled, toasts will always stay above (cover) any other open windows; otherwise, other widows will be allowed to cover, and potentially hide, toasts.
• Use new region restart notification: Enable this to use the new system for region restart notifications, which can include a distinctive sound and screen shake.
  The alert sound feature can be enabled/disabled in Preferences → Sound & Media -> UI Sounds 3.
  • Don't shake my screen when the region restart alert message is shown: Check this to disable the screen shake feature.

• Font Scheme: Allows you to choose one of the following fonts from the drop down menu.
  • Dyslexia:
    Image may be NSFW.
    Clik here to view.
  • Celestia medium redux:¹⁾
    Image may be NSFW.
    Clik here to view.
  • Droid:
    Image may be NSFW.
    Clik here to view.
  • Mobi:
    Image may be NSFW.
    Clik here to view.
  • Ubuntu:
    Image may be NSFW.
    Clik here to view.
  • Liberation:
    Image may be NSFW.
    Clik here to view.
  • Deja Vu:
    Image may be NSFW.
    Clik here to view.
  • Roboto:
    Image may be NSFW.
    Clik here to view.
  • Noto:
    Image may be NSFW.
    Clik here to view.
• Font Size Adjustment: Lets you change the size of the font. NOTE that this may cause issues.
• Chat Line spacing: spacing between lines of text.
• Folder Item Height: Height of items in inventory.

In this preferences panel you can choose the viewer skin and viewer color theme for Firestorm. The viewer skin determines the overall shape, layout, and graphics of Firestorm's controls. The theme determines what colors are used to draw these viewer controls. The viewer skin and viewer colors are only for Firestorm itself - these do not affect your avatar or anything else in-world.

The following skins ship with firestorm:

• Firestorm
• Metaharper
• Starlight
• Starlight CUI
• Vintage
• AnsaStorm
• Latency

These come with different color schemes, which may be selected from the drop down menu below. The top of the panel gives a handy preview of the skin.

There are three other options on this page:

• Reset Toolbars to the skin's preferred layout when changing skins: If this is enabled, when you change skins and relog, the predefined toolbar buttons layouts will be applied; disable this to maintain your customised layout, if any.
• Reset toolbars to the login mode's preferred layout when changing login modes: When enabled, this option keeps the login mode's designed toolbar button layout, overriding your chosen toolbar customizations, when you change login mode.
• Use Viewer 1 style cursors: Changes the cursors to the “old style” ones used in Phoenix. You will need to relog if you change this option.

Author     : Ansariel Hiller
Themes     : Bright Blue, Classic Brown

Author     : Jessica Lyon, Wolfspirit Magic, Ansariel Hiller
Themes     : Grey, Dark, High Contrast

The Firestorm skin is the default skin for most installs. It was created to resemble a V1-style viewer with its inventory, profiles, friends, blue dialogs, and other nuances. The grey theme provides medium contrast that is not as harsh as darker backgrounds, while still not taking away from the in-world colors. This skin uses solid backgrounds on the bottom buttons and select other controls for maximum control clarity.

Author     : Arrehn Oberlander
Themes     : Appalachian Sky, CoolOcean, BlackGlass

The Metaharper modern skin is an avant-gard blend of the V1 and V2 styles. It features darker backgrounds to emphasize in-world colors, and makes frequent use of transparency in its controls, most noticeably in the bottom buttons and top toolbars. Icons in Metaharper modern are ghostly white. The Appalachian Sky color scheme uses natural mossy green and forest browns for accents. Metaharper modern is occasionally used for experimental UI changes: At the moment it features an experimental quick preferences button variation that prefers avatar physics control in place of older sliders. It also features an experimental camera floater with all modes exposed, similar to the Kokua viewer.

Author     : Hitomi Tiponi & Starlight Contributors
Themes     : Original Orange, Original Teal, Mono Teal, Nostalgia Blue, Silver Pink, Silver Blue

Starlight is a skin with a large number of usability and presentation improvements, many contributed by residents. In addition Starlight has brought its own subtle redesign to give the interface a lighter feel, several colour variants (called 'Themes'). The color themes of the starlight skin are diverse: “Nostalgia Blue” pays homage to early official viewer colors, while “Original Teal” may be most like stock V2 of all the skins included in Firestorm. The “Silver” pair of color variations bring a rare dark text on light backgrounds look to the viewer.

Author     : Hitomi Tiponi & Starlight Contributors
Themes     : Custom Dark, Custom Light

Starlight CUI - Colourable User Interface. This is a highly customizable skin; information on how to customize is give on this SL wiki page. See also the Custom Colors Tab in Preferences.

Author     : Zi Ree
Themes     : Classic

Vintage is designed to look and feel as close as possible to the original Phoenix skin.

Click on a thumbnail to embiggen.

Image may be NSFW. Clik here to view. Ansastorm Classic Brown	Image may be NSFW. Clik here to view. Ansastorm Bright Blue	Image may be NSFW. Clik here to view. Firestorm Dark	Image may be NSFW. Clik here to view. Firestorm Grey
Image may be NSFW. Clik here to view. Firestorm High Contrast	Image may be NSFW. Clik here to view. Metaharper Black Glass	Image may be NSFW. Clik here to view. Metaharpder Appalachian Sky	Image may be NSFW. Clik here to view. Metaharper Cool Ocean
Image may be NSFW. Clik here to view. Starlight CUI Custom Dark	Image may be NSFW. Clik here to view. Starlight CUI Custom Light	Image may be NSFW. Clik here to view. Starlight Mono Teal	Image may be NSFW. Clik here to view. Starlight Nosalgia Blue
Image may be NSFW. Clik here to view. Starlight Original Orange	Image may be NSFW. Clik here to view. Starlight Original Teal	Image may be NSFW. Clik here to view. Starlight Silver Blue	Image may be NSFW. Clik here to view. Starlight Silver Pink
Image may be NSFW. Clik here to view. Vintage Classic