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preferences_crashreports_tab

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Preferences - Crash Reports

This tab alows you to set default behavior for the sending of creash reports to the Phoenix/Firestorm team, for analysis.

  • Send crash reports to firestormviewer.org: Enable this to have crash reports sent to us.
  • Minidump type: Not currently supported.
    Possible values are:
    • Minimal
    • Default
    • Extended
  • Always ask before sending: If enabled, you will get a request after each crash, asking whether to send logs.
  • Include settings.xml: If enabled, thsi will send your preference settings as well, which can be helpful in diagnosing the problem. Note that this file contains your SL name.
  • Include Second Life name: If enabled, you SL name will be included with the crash info, which can allow us to contact you for mroe info, if needed.

NOTE: Please refer to our Privacy Policy.


preferences_firestorm_tab

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Preferences - Firestorm

Extras Tab

  • Allow Remote Scripted Viewer Controls (aka RLVa or RestrainedLove API): Enables RLVa (Requires restart).
    Documentation on RLV is available here and here.
  • Always rez objects under the land group if possible: Many regions are set to only let objects be rezzed by group. When creating an object, the viewer will attempt to set the group of the object if the avatar is in the same group as set for the land.
  • Create particle effects when scripts communicate: If this is enabled, when a script “chats”, the object containing the script will appear to generate swirling particles. Disable this option to turn that effect off.
  • Deactivate tracking beacon when reaching the targetted avatar (⇐ 3m): Normally, a tracking becon (such as one set via map will vanish once get get within 3m of it; with this disabled, the beacon will remain visible until clicked.
  • Disable Login Progress Screens: Disables the black login progress screen.
  • Disable Logout Progress Screens: Disables the black logout progress screen.
  • Enable progressive draw distance stepping: Enables PDD; the slider allows you to adjust the time in seconds between each draw distance increment.
  • Enable LSL-Client Bridge:

    Enables the Firestorm bridge. See this page for more on what the bridge is and what it does.
  • Flight Assist drop-down: The bridge can offer flight assist functionality, if this is enabled. Note that you should not wear any other scripted flight assist if you turn this on, as they will conflict. (Requires the bridge to be enabled.)
    Flight speed can be boosted; you can select by how much.
    Note that the SL flight height limit is now 5000m; below this, a flight assist is not required.

Protection Tab

  • Block left-click sitting on objects: Some objects are set such that a left click will result in sitting on them rather than touching; enable this if you want to avoid accidentally sitting on such objects. But note that this will prevent all left-click sitting; you will need to explicitly right click and select sit from the menu.
  • Allow scripts to show map UI (llMapDestination): Certain teleport systems open the map for teleporting when clicked. Enable this if you wish to allow this feature.
    If you find the world map unexpectedly opening for you at some locations, and re-opening if you shut it, disable this setting temporarily, until you leave that location.
  • Revoke Permissions: Removes an object's permission to animate or control your input. If this is not done, the object retains permission to animate your avatar indefinitely1):
    • Never (original behaviour): Objects will retain permission to always animate your avatar.
    • Revoke on SIT: Revokes permission when you sit on the object.
    • Revoke on STAND: Revokes permission when you stand up from sitting on the object.
    • Revoke on SIT and STAND: Revokes permission when you either sit or stand.
  • Texture Lag Protection:
    • Automatically hide large objects with high texture area: Enabling this will cause objects with large texture area to not be rendered. This can be used to combat griefing done via specific objects.
    • Threshold: Sets the threshold area to use; prims over this value will not be rendered. This may cause some normal objects to not display either.
  • Enable Spam Protection: These items allow you to protect yourself against various forms of spam, such as might be used in griefing attacks:
    • Max lines in a single message: this is the limit where the spam protection will start blocking messages from that source. ie. anything over this number of lines will be clocked.
    • Max events from same source: indicates the maximum number of events that can be recieved from a single source in 2 seconds before the source is blocked.
    • Sound play requests multiplier:
    • Sound preload requests multiplier:
    • Unblock all spam sources: will unblock anything that was blocked by the spam protection.
  • Confirm before paying. Threshold: Shows a confirmation dialog before paying sums over this value. To always show a confirmation, set the value to 0 (zero).

Avatar Tab

  • Amount that Avatar's head follows Mouse: Set both these sliders to zero if you do not want your avatar's head following the mouse cursor for unfocused mouse movement. They do not affect whether your head moves to look at something your camera is focused on.
    • Vertical range that avatar's head follows mouse: Controls how far or how little your head moves up and down to follow the movement of your mouse cursor.
    • Horizontal range that avatar's head follows mouse: Controls how far or how little your head moves left and right to follow the movement of your mouse cursor.
    • Disable random avatar eye movements: As the title suggests.
  • Selection beam particle effects:
    • Beam updates/sec: Controls how many particles the stream uses
    • Scale: Width of beam particle effect
  • Enable selection beam: Disable/enable the display of the particle beam
  • Send selection data to chat: (Formerly called SL Particle Chat). If enabled, selection start/stop information, and global position of an object being selected (edited) are sent on chat channel 9000.
  • LSL-Client Bridge external protocol integration:2)
    • Allow OpenCollar protocol to enable or disable the built in AO
    • Allow LockMeister protocol to enable or disable the built in AO

Windlight Tab

  • Automatically change environment to use region/parcel settings: If enabled, your WL settings will change if you TP into a region that has windlight region-level windlight settings. This is the same as top menu bar→ World → Environment Editor → Environment Settings→ Always use parcel/region settings.
  • Crossfade region environment sky presets changes made from quick prefs: Dynamically transitions sky settings.
  • Crossfade region environment water presets changes made from quick prefs: Dynamically changes water settings.

Firestorm WL Share

  • Use Firestorm Parcel Windlight sharing: Enables parcel level windlight sharing.
    • Auto apply WL settings from friend's land: If enabled the viewer will automatically see the windlight settings (no prompt) on a friends land if set.
    • Auto apply WL settings from my groups' land: If enabled the viewer will automatically see the windlight settings (no prompt) on group land if they are set.
    • Auto apply WL settings from any parcel: If enabled the viewer will automatically see the windlight settings (no prompt)on all parcels with it set by the owner.
    • Crossfade region environment changes for Parcel WL: Allows for dynamic changes between WL settings when a region with WL settings has parcels with their own, different, settings.
  • Crossfading duration: You can indicate how long the above crossfade transition effect should last.
  • Cloud Texture: You can select a different texture to be used to create Windlight clouds. Select from the drop down list. A relog is mostly likely required after changing.

Please refer to this page for more information on using Windlight with Firestorm.

Build 1 Tab

NOTE: For a video tutorial on setting custom default prim parameters, see here.

Default Object Size

Allows you to change parameters of your prim when it is first rezzed.

  • x/y/z Size: Sets the size, in meters, of the prim.

Settings

Default settings to use for newly created objects.

  • Phantom
  • Physical
  • Temporary
  • Material: Lets you choose the default material

Texture

Set default texture parameters for newly created objects.

  • Texture: Select the default texture to apply to newly created prims. Click to open the texture picker window.
  • Color: Click to open the color picker window, to select a default color.
  • Alpha: default transparency value.
  • Glow: Default value for glow.
  • Full Bright: whether full bright should be on by default or not.
  • Shiny: A drop down from which you can select the default shiny value.

Item Embedding

It is possible to automatically include an item into newly created prims.

  • Embed an item into new prims: Enable this to embed items.
    Then drag the desired item (for example, a landmark) into the space marked Drop an inventory item here. Once dropped, the space below will show the name of the item.

Default Creation Permissions Opens a window which allows you to select permissions to be applied, by default, to newly created items of different types. (Same as top menu, Build → Options → Set Default Permissions.))

Pivot Point

Allows you to change the pivot point of an object.

  • Show axis arrow on root prim position: Moves the axis from the center of the object to the center of the root.
  • Values are percent: When enabled the values are percentages.

LSL Preprocessor

  • Enable LSL Preprocessor: Enables the functionality offered by the LSL Preprocessor. This has a few additional options, if enabled:

Build 2 Tab

  • Enable highlighting of selected prims: Shows the yellow highlight on prims you select. Deselecting this can increase viewer performance when several prims are selected.
  • Highlight boundary of currently selected parcel: When editing an object, this will outline the containing parcel.
    • Show boundary up to maximum build height: When this is enabled, the highlight will be extended up to the max build height (currently 4096m).
  • Limit Select distance: Enable this is you wish to limit the distance at which you may select (edit) objects. To the right, you can specify the maximum distance, if this option is enabled.
  • Limit drag distance: If enabled, you won't be able to move objects over a distance greater than the limit set to the right. Disable to remove limits.
  • Constrain rotations to multiples of: Manual rotations will always “snap” to this number of degrees - when “snap to grid” is disabled.
  • Show unlink confirmation dialog if linkset has minimum: When unlinking a linkset, you will be asked for confirmation if there are this many, or more, linked items.
  • Use old “Set Object For Sale” behavior: Uses the old style for setting objects for sale. The new behavior safeguards against an object being purchased for the default 10L$ while you are setting the correct price. You click “For sale”, specify the price, then click Apply.
  • Save scripts edited from inventory as Mono: Allows you to set that scripts edited in inventory, will compile with Mono rather than LSL2.
  • Save textures from inventory to disk as PNG instead of TGA by default: Changes the default image save format, to save you having to change it manually.
  • Use Ctrl+mouse to grab and manipulate objects: If this is enabled, pressing Control while left clicking an object, will allow you to move it in-world.
  • Allow click-drag or click-scale (together with caps lock) of a texture face in build mode: If this is enabled, you will be able to click and drag - or scale- textures on a prim face. To do this, you need to be in Edit mode on the prim, enable Select Texture then click the prim face that you wish to modify.
  • Preview animations on own avatar during upload: If enabled, animations will be played in preview on your avatar when uploading them.

Uploads

This tab shows default Inventory folders for various types of uploads. In order to change a default upload folder, right click the desired folder in your Inventory window, and select Use as default for, then pick the upload type.

1)
If you have either of the SIT options enabled, then sitting on a scripted item will result in a script error being generated as the script will not be able to animate you.
2)
See this page for more information.

preferences_opensim_tab

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Preferences - OpenSim

Grid Manager

This tab allows you to edit, delete or add grids that the viewer will recognize, and make available at the log in screen.

In order to be able to login to grid other than Second Life, you need to enable PreferencesAdvanced→ Allow login to other grids.

Secondly, you need the grid selector on the log in screen. If you do not see it, press Shift-Ctrl-G to activate it.

  • Add new grid: Here you can type in the login URI of a grid you wish to add to the existing list. You should consult with the specs of the grid in question to obtain the correct URI to place here. Click on Apply to save the URI; click on Clear if you change your mind.
  • Manage Grids: This shows the list of currently defined grids. Many are already present, by default.
    • Refresh: Reloads the default definitions.
    • Remove: Deletes the currently selected grid from the list.

The fields below this are auto-populated and cannot be edited:

  • Grid name
  • Grid URI
  • Login page
  • Helper URI
  • Grid Website
  • Grid Support
  • Grid Registration
  • Grid Password URI
  • Grid Search
  • Grid Message URI

Miscellaneous

  • Enable region Lightshare settings: Use OSGrid Lightshare.
  • Debug Search:
    • Override current search url: replace the default search URL (SecondLife) with a different one. The default will be used if this is left empty.

preferences_backup_tab

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Backup

This tab allows you to backup and restore your Firestorm preferences in a safe way. This is useful in a number of situations. For example:

  • The viewer is behaving in an unusual way and settings corruption is suspected. You can create a backup of your settings prior to wiping them to defaults, to see if default settings solves the problem. If it doesn't solve the problem, you can quickly revert to your old settings.
  • You are upgrading to a new version of the viewer. Generally, this requires you clean install (which implies not only removing the old version before installing the new, but also wiping settings), since settings files tend not to be compatible between versions. You can use backup/restore to save having to manually reconfigure all setting after the upgrade.

NOTE: Not all settings are backed up. Some are not considered “safe” to restore, particularly during a viewer update.

  • Backup Path: Select the folder where your backup settings will be written; click the Set button to select the folder.
    (Please do NOT store directly to your dekstop.)

Below are three groups of settings which may be saved/restored:

  • Global files: Settings which affect all accounts;
  • Per Account FIles: Settings whcih can be different for each account;
  • Folders: This includes custom selection beams, windlight, and so on

To select all of the available settings for backup/restore, click the Select All button; Deselect All unchecks all of them, allowing manual selection of just some.

  • Restore global settings: Check this if you wish the restore operation to restore the settings listed in the Global Files column.
  • Restore per account settings: Check this if you want the restore function to restore settings listed in the Per account Files column.
  • Backup Settings: Click this button to create a backup of your settings, to the folder specified at the top.
  • Restore Settings: Click this to restore settings previously saved by a Backup.

For step by step instructions, please refer to this page; there is a video tutorial here.

fs_preferences

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Firestorm Preferences

This section covers Firestorm viewer preferences - settings you can modify to affect how the viewer looks and functions. This window is accessed from the top menu bar→ Avatar → Preferences, or by pressing Ctrl-P.

Since there are many settings, this document is divided into subpages, one per tab on the Preferences window. Use the navigation bar above to see information on specific tabs.

Searching Preferences

It is possible to search preferences for specific words or phrases, by typing into the search bar at the top. For example, typing in the word response will result in matches on two tabs: General and Privacy. And the Privacy tab will, in turn, have two of its tabs shown. Matched lines are highlighed in color (you can change the highlight color in Preferences → Colors -> Miscellaneous→ Preferences Search Highlight Color).

To clear the search, and have the Preferences window revert to its normal state, just click the 'x' at the far right end of the search field.

toybox_new

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Toolbar Buttons

Toolbar Buttons Window

This window is used to customize the layout of the on-screen buttons. The window is accessed by right clicking any of these buttons.

You can drag and drop buttons to and from this window, from the tool bars. Tool bars exist on both sides of the screen, and at the bottom.

The buttons will be displayed according to each toolbar's settings: icons, text labels, or both.

The following toolbar buttons are available:

Below are these three buttons:

  • Clear all toolbars will remove all buttons from all toobars.
  • Restore defaults will restore buttons as they would be on a clean install.
  • Locked: If you enable this, it will prevent you from accidentally moving or removing buttons from the toolbars.

See this video for a tutorial.

See this page for documentation on Firestorm 5.0.11 (53634) and earlier.

fs_menus_new

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Firestorm Top (Menu) Bar

Tip: clicking on the double lines will detach that menu, or sub menu, so it does not close automatically

Avatar Menu

  • Account: will prompt you to open your SL dashboard in a web browser
  • Marketplace Listings: Manage your SL marketplace listings.
  • Buy L$: opens the floater to let you buy L$
  • Inventory (Ctrl-I): opens your inventory
  • Favorite Wearables: opens your Favorite Wearables
  • Picks: opens the Picks and Classifieds window for creation and editing of picks and classified ads.
  • Experiences: opens the Experiences window.
  • Profile: opens your profile
  • Appearance: opens the appearance floater at My Outfits (will be greyed out if you are a cloud; see here if that has happened to you)
  • Choose an avatar: opens the Choose an Avatar window.
  • Movement: opens the movement sub menu where you can set
    • Sit down (Alt-Shift-S): will sit your avatar down (not available if already sitting)
    • Fly (Home): this toggles will turn on fly mode (not available if sitting)
    • Stop Flying (Home): this toggle will turn off fly mode.
    • Always Run (Ctrl-R): toggles run
    • Force Ground Sit (Ctrl Alt S): This forces your avatar into a ground sit regardless of where your avatar is.
    • Move Lock (Ctrl-Alt-P): When enabled, will lock your avatar in place so it cannot be pushed.
      You will not be able to move yourself either, unless you enable PreferencesMove & View -> Movement→ Lock and unlock position after stopping or starting movement.
    • Quickjump: If enabled, the viewer suppresses any pre-jump animation.
  • Move Controls: toggles the movement controls floater
  • Camera Controls: toggles the camera controls floater
  • Avatar Health: opens the Avatar Health sub menu
    • Stop avatar animations: used to stop animations acting on your avatar
    • Stop avatar animations & revoke permissions:
    • Undeform Avatar: Attempts to undeform your avatar, to recover its normal shape after deformation after the use of oversized avatars or griefer objects.
    • Force appearance update (Rebake)(Ctrl-Alt-R): rebakes your avatar's textures
    • Refresh Attachments: In cases where attachments are “ghosted”, it will attempt to reattach them. Ghosted attachments are those that shows attached to you but others don't see them.
    • Reset Default Male Avatar (Character Test): forces your avatar to the default male
    • Reset Default Female Avatar (Character Test): forces your avatar to the default female
    • Show Avatar Complexity Information:
    • Lag Meter: Opens the Lag Meter window.
    • Recreate LSL Bridge: creates a fresh copy of the LSL bridge
  • Snapshot (Ctrl-Shift-S): opens the snapshot floater
  • Money Tracker: Shows a list of who last paid you; see this page for more information.
  • Pose Stand…: Open the Pose Stand window; replicates the functionality of a pose stand.
  • Preferences (Ctrl-P): opens your preferences window
  • Toolbar Buttons: Opens the toolbar buttons window, allowing the button layout to be customized.
  • Show HUD Attachments (Alt-Shift+H): Shows all HUDs that you have attached
  • Show User Inferface (Alt+Shift+U): Shows the User Interface
  • Exit Firestorm (Ctrl-Q): Closes Firestorm

Comm(unicate) Menu

  • Online Status: opens the Online Status sub menu where you can set yourself to:
    • Away
    • Unavailable (Busy)
    • Auto-respond: (the auto-response messages are set in PreferencesPrivacy -> Autoresponse)
    • Autorespond to non-friends
    • Reject teleport offers and requests
    • Reject all group invites
    • Reject all friendship requests
  • Friends (Ctrl-Shift-F): opens the Friends tab in the contacts list.
  • Contacts (Ctrl-Alt-Shift-F): Opens or closes the contacts list.
  • Contact Sets (Ctrl-Alt-Shift-C): opens the Contact Sets window, to manage your own groups of contacts
  • Groups (Ctrl-Shift-G): opens the Groups tab in the contacts list.
  • Chat (Ctrl-H): opens the nearby chat tab in the Conversations window
  • People: Opens the people window.
  • Conversations (Ctrl-T): opens the Conversations window
  • Gestures (Ctrl-G): opens the Gestures window
  • Facebook…: opens the Post to Facebook window.
  • Twitter…: opens the Twitter window.
  • Flickr…: opens the Upload to Flickr window.
  • Voice Morphing:
  • Conversation Log: Opens the Conversation Log window.
  • Nearby Voice: opens nearby voice, aka active speakers
  • Block List: opens the people window → Block List

World Menu

  • Resync Animations: Restarts animations within your view; this allows couples dances to be resynchronized.
  • Nearby Avatars (Ctrl-Shift-A): Opens the Nearby tab in the People window.
  • Radar: Opens the Radar window.
  • Teleport History (Alt-H): Opens the Places window, teleport history tab.
  • Places: Opens the Places window.
  • Destinations: Opens up Destination window.
  • Events: Opens the SL Events web page.
  • Mini-Map (Ctrl-Shift-M): Opens the Minimap
  • World Map (Ctrl-M): Opens the World Map
  • Region Tracker: Opens the Region Tracker window.
  • Landmark This Place: Creates a landmark of your current location
  • Location Profile: Opens the Places Profile window
  • Parcel Details: Opens the About Land window
  • Region Details: Opens the Region/Estate window
  • Buy This Land: oOpens the Buy Land window (If you are on land that is not for sale, this will be greyed out)
  • Show Owned Land: Opens the Owned Land window
  • Show More: opens the Show More sub menu where you can chose to show
    • Ban Lines Enables or disables the ability to see ban lines around parcels to which you are not allowed access.
    • Beacons (Ctrl-Alt-shift-N) Hide/show beacons for some types of objects, like sound sources, particle sources, and so on.
    • Property Lines (Ctrl-Alt-Shift-P) Enables or disables showing lines at property boundaries.
    • Land Owners Colors land: Green is land owned by you, red is land owned by others, yellow is land for sale.
    • Coordinates: Shows your current coordinates in the menu bar
    • Parcel Permissions: Shows icons of your parcel rights
    • Advanced Menu (Ctrl-Alt-Shift-D): Hides/shows the Advanced Menu. This can also be done in PreferencesAdvanced.
  • Teleport Home (Ctrl-Shift-H): teleports you home
  • Set Home to Here: sets your home location to the point you are at; also saves a snapshot, which will be displayed when you log in to your home location.
  • Sun Position: opens the Sun Position sub menu, where you can set the sun position to
    • Sunrise (Ctrl-Shift-U)
    • Midday (Ctrl-Shift-Y)
    • Sunset (Ctrl-Shift-N)
    • Midnight (Ctrl-Shift-X)
    • Estate Time
  • Environment Editor: (Photographers might prefer that fast access available in QuickPrefs or Phototools) This has these sub-menus:
    • Environment Settings: Opens the environment settings window.
    • Water Presets: has sub-menus to allow water presets to be created, edited, deleted.
    • Sky Presets: has sub-menus to allow sky presets to be created, edited, deleted.
    • Day Presets: has sub-menus to allow day presets to be created, edited, deleted.
  • Photo and Video: opens the submenu for
    • Phototools (Ctrl-Alt-P): opens the Phototools floater.
    • Cameratools (Ctrl-Alt-C): opens the Cameratools floater.
  • Area Search: Opens the Area Search window
  • Sound Explorer: Opens the Sound Explorer window.
  • Animation Explorer: Opens the Animation Explorer window.
  • Asset Blacklist: Opens the Asset Blacklist Window.
  • Avatar Render Settings: Opens the Avatar Render Settings window.
  • Always show Friends normally: This will show all friends as normally rendered avatar instead of a “jelly doll” image.
  • Show Friends only: This will temporarily derender all avatars except those on your friends list. If you leave PreferencesMove & View -> Teleports→ Keep 'Show Friends Only' enable after teleporting disabled, then this option will disable itself after teleport.

Build Menu

  • Build (Ctrl-B): opens the Build/Edit window
  • Select Build Tool: opens the Build Tool sub menu where you can select
    • Focus Tool (Ctrl-1)
    • Move Tool (Ctrl-2)
    • Edit Tool (Ctrl-3)
    • Create Tool (Ctrl-4)
    • Land Tool (Ctrl-5)
  • Link (Ctrl-L): will link multiple prims
  • Unlink (Ctrl-Shift-L): will unlink prims in a linkset
  • Edit Linked Parts: allows you to edit individual prims in a linkset
  • Select Elements: opens the Select Elements sub menu where you can choose:
    • Select Next Part (Ctrl-.)
    • Select Previous Part (Ctrl-,)
    • Include Next Part (Ctrl-Shift-.)
    • Include Previous Part (Ctrl-Shift-,)
  • Focus on Selection (H): will focus your camera on an object you have selected
  • Zoom to Selection (Shift-H): will zoom your camera on an object you have selected
  • Object: opens the Object sub menu that allows you to:
    • Take: Takes the object back to inventory
    • Take Copy: Creates a copy of the object in inventory.
    • Duplicate (Ctrl-D): Creates a duplicate of the object next to the original object.
    • Edit Particles: Opens the Particle Editor.
    • Save Back to Object Contents If you drag the contents of an object directly onto the ground (rather than into your inventory first, then out onto the ground), and make changes to it, this function allows those changes to be saved back to the original object.
    • Return Object Returns the object to the owner.
    • Save as:
      • Backup: Opens the Backup window, allowing you to save the object to your hard drive.
      • Collada: Opens the Collada Export window, which you can use to export the object as mesh.
  • Scripts: opens the Scripts sub menu where you can:
    • Show Script Warnings/Errors
    • Script Info (Counter): If the object is moddable, this will show script information for it.
    • Recompile Scripts (Mono)
    • Recompile Scripts (LSL)
    • Reset Scripts: this will only work if the object is moddable.
    • Set Scripts to Running
    • Set Scripts to Not Running
    • Remove Scripts from Selection: If the selected object is moddable, removes all scripts from it.
  • Pathfinding: Options concerning Pathfinding.
    • Region Objects: Opens the Region Objects window.
    • Characters: Opens the Pathfinding characters window.
    • View / Test: Opens the Pathfinding console.
    • Rebake Region: Rebakes the region NavMesh, if there are pending changes - assuming you have rights to do so and Pathfinding is enabled for the region; will by greyed out otherwise. This can also be done by clicking the Pathfinding icon in the top menu bar.
  • Options: opens the Options sub menu where you can:
    • Show Advanced Permissions: Refer to this SL Wiki page for more on Advanced (Debug) permissions.
    • Select Only My Objects
    • Select Only Movable Objects
    • Select Only Locked Objects
    • Select Only Copyable Objects
    • Select By Surrounding
    • Include Group-Owned Objects
    • Show Physics Shape When Editing
    • Show Selection Outlines (Ctrl-Alt-H)
    • Show Hidden Selection
    • Show Light Radius for Selection
    • Show Selection Beam
    • Snap to Grid (G)
    • Snap Object XY to Grid (Shift-X)
    • Use Selection for Grid (Shift-G)
    • Grid Options (Ctrl-Shift-B)
    • Set Default Permissions: Opens the Default Creation Permissions window.
  • Upload: opens the Upload sub menu which allows you to choose what to upload (Same as the Upload item in the Avatar Menu):
    • Image (L$10): Opens a file selector, then the image upload window.
    • Sound (L$10): Opens a file selector, the the sound upload window.
    • Animation (L$10): Opens a file selector, then the animation upload window
    • Mesh Model: Opens a file selector to upload a mesh model; see the SL wiki for more info.
    • Bulk (L$10 per file): Opens a file selector where you can select multiple image files for upload.
    • Import Linkset: Opens the Import window, to upload a previous exported object.
  • Undo (Ctrl Z): will undo the last changes made in the edit /build window
  • Redo (Ctrl Y): will redo the last changes made with the undo command

Content Menu

  • Search (Ctrl-F): opens the Search window
  • SL Marketplace: prompts you to open the Marketplace web page
  • L$ Market Data: prompts you to open the L$ market Data web page
  • Script Library: prompts you to open the Script Library web page
  • Firestorm Blog: prompts you to open the Firestorm Viewer Home web page
  • Firestorm Flickr: prompts you to open the Firestorm Viewer Flickr web page
  • Firestorm YouTube: prompts you to open the Firestorm Viewer YouTube channel
  • Firestorm Twitter: prompts you to open the Firestorm Viewer Twitter web page
  • Firestorm Plurk: prompts you to open the Firestorm Viewer Plurk web page
  • Message of the day: this will show the message of the day in local chat. This also is shown during the login phase.

Help Menu

RLVa Menu

This menu is toggled from Advanced Menu (Ctrl-Alt-D) → RestrainedLove API (RLVa) or from Preferences → Firestorm → Extras → Allow Remote Scripted Viewer Controls (RLVa). This will require a restart of the viewer to show this menu.

  • Debug: Opens the Debug sub menu where you can enable:
    • Show Top-level RLVa Menu: Enables showing the RLVa menu in to menu bar. If disabled, RLVa menu will show in Advanced Menu.
    • Show Debug Messages: Used when debugging RLV scripts and also to know when something RLV is being done to you by either a person or object.
    • Hide Unset or Duplicate Messages
    • Show Assertion Failures
    • Hide Locked Layers
    • Hide Locked Attachments
    • Enable Legacy Naming
    • Enabled Shared Wear
    • Rename Shared Items on Wear
    • Locks: Opens the Active RLV Locks window
  • Allow OOC Chat: Allows Out Of Character (OOC) chat.
  • Allow Temporary Attachments
  • Forbid Give to #RLV
  • Show Filtered Chat
  • Wear Replaces Unlocked
  • Console: Opens the RLVa console window
  • Restrictions: Opens the Active RLV Restrictions window
  • Strings: Opens the RLVa Strings window

Advanced Menu

Please use with caution

This menu is toggled via the Ctrl-Alt-D key sequence, or from PreferencesAdvanced

  • Rebake Textures (Ctrl+Alt+R): (same as Avatar→ Avatar health → Force Appearance Update).
  • Refresh Attachments:
  • Set UI Size to Default: Reverts any changes made in PreferencesUser Interface -> General→ UI scaling.
  • Set Window Size: Allows you to set the window size.
  • Limit Select Distance: Limits your select distance to about 50m.
  • Disable Camera Constraints: Allows camera to pass through solid objects.
  • High-res Snapshot: Enables high resolution snapshots.
  • Quiet Snapshots: Disables the snapshot sound and animation.
  • Performance Tools: Opens the Performance Tools sub menu where you can enable:
    • Lag Meter: Opens the Lag Meter window.
    • Statistics Bar (Ctrl-Shift-1): Displays the Statistics window (often called the “stats bar”).
    • Scene Load Statistics (Ctrl-Shift-2): Displays the Scene Load Statistics window with focus on object load and cache performance.
    • Show Avatar Complexity Information: Displays an indicator of client draw “cost” above each avatar (replaces Avatar Rendering Cost).
  • Highlighting and Visibility: Opens the Highlighting and Visibility sub menu where you can choose:
    • Cheesy Beacon: Animates the red world map beacon to make it look “cheesy” (enable it to see the effect).
    • Hide Particles (Ctrl Alt Shift =) : Disables rendering of particles. Another way of achieving this is to go to PreferencesGraphics -> General and setting Max particle count to zero - or doing the same in the Quick Preferences panel.
    • Hide Selected: Makes the currently selected (edited) object invisible, until they are no longer selected.
    • Highlight Transparent (Ctrl Alt T): Makes transparent objects visible by highlighting them in red.
    • Show Mouselook Crosshairs
    • Hover Tips: Opens Hover Tips submenu
      • Show Tips (Ctrl-Shift-T): This allows you to set what hovertips, if any, you see (please check this first to enable hover tips)
      • Show Land Tooltips:
      • Show Tips On All Objects:
  • Rendering Types: Opens the Rendering Types sub menu, which allows types of things to be shown or hidden. By default, these are all enabled. Disabling some can be useful if you are trying to find a lost object.
    • Simple (Ctrl-Alt-Shift-1): Textures without alpha channels.
    • Alpha (Ctrl-Alt-Shift-2): Textures with alpha channels
    • Tree (Ctrl-Alt-Shift-3): Linden plants.
    • Avatars (Ctrl-Alt-Shift-4): Bodies and attachments but not name tags.
    • Surface Patch (Ctrl-Alt-Shift-5): Terrain/ground texture.
    • Sky (Ctrl-Alt-Shift-6): Entire sky including clouds and sun/moon.
    • Water (Ctrl-Alt-Shift-7): Water surface only, view when under water is still tinted.
    • Ground (Ctrl-Alt-Shift-8)
    • Volume (Ctrl-Alt-Shift-9): All objects except Linden plants.
    • Grass (Ctrl-Alt-Shift-0): Linden plants.
    • Clouds (Ctrl-Alt-Shift- -)
    • Particles (Ctrl-Alt-Shift-= )
    • Bump (Ctrl-Alt-Shift-\): Legacy bump map and shiny effects.
  • Rendering Features: Opens the Rendering Features sub menu:
    • UI (Ctrl-Alt-F1): Be VERY careful when using this, as the menu bar is hidden as well; make mental note of the key sequence so you can re-enable the UI when you need it.
    • Selected (Ctrl-Alt-F2): Display texture alignment crosshair boxes with “Select Face”.
    • Highlighted (Ctrl-Alt-F3)
    • Dynamic Textures (Ctrl-Alt-F4): Enable clothing and sculpt previews in texture upload floater.
    • Foot Shadows (Ctrl-Alt-F5)
    • Fog (Ctrl-Alt-F6)
    • Test FRInfo (Ctrl-Alt-F8)
    • Flexible Objects (Ctrl-Alt-F9): Enable/disable flexible prim effect.
  • RLVa: This will menu option will show if chose not to show RLVa menu in top menu bar. This will show RLVa submenus.
  • Media Streams Backup
    • Import Stream List XML: This will import the stream_list.xml file.
    • Export Stream List XML: This will export the media stream list from top menu → World Menu → Parcel DetailsSound tab to a file called stream_list.xml to a folder of your choosing
  • Use Plugin Read Thread: Uses a separate thread to read incoming messages from plugins. So in theory, this should give you a slight performance increase if you have a multicore processor and using the internal web browser or playing quicktime videos and so on.
  • Clear Group Cache: Clears group cache
  • Mouse Smoothing: Should help smooth mouse movement
  • Release Keys: Releases permissions taken by worn attachments.
  • Shortcuts: Opens the Shortcuts sub menu, showing some of the common keyboard shortcuts:
    • Search (Ctrl-F)
    • Show Advanced Menu-legacy shortcut (Ctrl-Alt-D)
    • DoubleClick Teleport (Ctrl-Shift-D)
    • Always Run (Ctrl-R)
    • Fly (Home)
    • Close Window (Ctrl-W)
    • Close All Windows (Ctrl-Shift-W)
    • Snapshot to Disk (Ctrl-`)
    • Mouselook (M)
    • Joystick Flycam (Alt-Shift-F)
    • Reset View (Esc)
    • Reset Camera Angles (Shift-Esc)
    • Look at Last Chatter (Ctrl-\)
    • Zoom In (Ctrl-0)
    • Zoom Default (Ctrl-9)
    • Zoom Out (Ctrl-8)
  • Fly Override (Ctrl-Alt-V): Allows flight in no fly areas - NOT recommended
  • RestrainedLove API: Enables/disables RLV (also in PreferencesFirestorm -> Extras→ Allow scripted viewer controls)
  • Show Debug Settings: Opens the debug menu window; use with caution.
  • Show Develop Menu (Ctrl-Alt-Q): Shows or hides the develop menu on the menu bar.

Developer Menu

Please use with caution

This menu is toggled via the Ctrl-Alt-Q key sequence, or from PreferencesAdvanced

  • Consoles: Opens the Consoles sub menu. These should all be disabled in normal use. If you find your screen filling with “strange” graphs and data, check here to make sure all are off.
    • Texture Console (Ctrl-Shift-3):
    • Debug Console (Ctrl-Shift-4): Scroll activity log on the main viewer window.
    • Notifications Console (Ctrl-Shift-5): Trace dialogs, alerts, notifications.
    • Fast Timers (Ctrl-Shift-9): Shows tasks performed per frame.
    • Scene Statistics: Plot complexity of objects in view.
    • Scene Loading Monitor:
    • Region Debug Console Opens the Region Debug Console.
    • Region Info to Debug Console: Dumps region flags and stats to log
    • Group Info to Debug Console: Dumps summary of active group info to log.
    • Capabilities Info to Debug Console: Dumps capability names and URLs to log.
    • Camera: Camera and agent position/rotation overlaid on screen.
    • Wind: Region wind speed and heading is overlaid on screen.
    • FOV: Camera field of view angle overlaid on screen.
    • Badge (Ctrl-Alt-Shift-H) (This won't toggle off……)
  • Show Info: Opens the Show Info sub menu:
    • Show Time: Shows the time spent logged on in the lower right.
    • Show Upload Transaction: Gives a notification on upload, showing how much you were charged.
    • Show Texture Info: Shows texture information for the object under the cursor.
    • VRAM usage per object:
    • Show Avatar Render Info: Show load state and attachment weights for visible avatars.
    • Show Render Info: Displays information about the scene currently being rendered.
    • Show Matrices: OpenGL matrix info overlaid on screen.
    • Show Color Under Cursor: Shows the RGBA values for the color under the cursor, in the lower right.
    • Show Memory: Shows total viewer memory use overlaid on screen.
    • Show Private Mem Info: Private pool stats overlaid on screen.
    • Show Updates to Objects (Ctrl-Alt-Shift-U): Displays “clouds” of different colors when objects update.
  • Force an Error: opens the Force an Error sub menu. Using any of these will probably crash you. Aimed at viewer developers.
    • Force Breakpoint (Ctrl-Alt-Shift-B)
    • Force LLError And Crash
    • Force Bad Memory Access
    • Force Infinite Loop
    • Force Driver Crash
    • Force Software Exception
    • Force Disconnect Viewer
    • Simulate a Memory Leak
  • Render Tests: opens the Render Tests sub menu:
    • Camera Offset
    • Randomize Framerate: Add a random duration sleep with each rendered frame.
    • Periodic Slow Frame: Sleep half a second every 10 frames.
    • Frame Test: Capture buffer and pause.
    • Frame Profile: Dump GL stats to log.
    • Benchmark:
  • Render Metadata: Opens the Render Metadata sub menu; these are normally all disabled:
    • Bounding Boxes
    • Avatar Hitboxes
    • Normals
    • Octree
    • Shadow Frusta
    • Physics Shapes
    • Occlusion
    • Render Batches
    • Update Type
    • Texture Anim
    • Texture Priority
    • Texture Area
    • Face Area
    • LOD Info
    • Build Queue
    • Lights
    • Particles
    • Collision Skeleton
    • Joints
    • Raycast
    • Wind Vectors
    • Render Complexity
    • Attachment Bytes
    • Sculpt
    • Texture Size
    • Texture Density
      • None
      • Current
      • Desired
      • Full
  • Rendering: Opens the Rendering sub menu
    • Axes: Draw XYZ axis display centered on avatar plus region origin marker.
    • Tangent Basis
    • Selected Texture Info Basis (Ctrl-Alt-Shift-T): Show size and alpha channel presence for faces selected in editor.
    • Selected Material Info (Ctrl-Alt-Shift-M):
    • Wireframe (Ctrl-Shift-R): Show object geometry.
    • Object-Object Occlusion (Ctrl-Shift-O): Optimization, skip rendering objects that are hidden behind others.
    • Advanced Lighting Model: Enable deferred rendering.
    • Debug GL: Enable extra OpenGL error checking.
    • Debug Pipeline: Subset of Debug GL.
    • Automatic Alpha Masks (deferred): Force alpha test instead of blend if texture has little transparency (when advanced lighting on).
    • Automatic Alpha Masks (non-deferred): Force alpha test instead of blend if texture has little transparency (when advanced lighting off).
    • Animation Textures: Allows texture to be animated per llSetTextureAnim.
    • Disable Textures: Stop fetching new textures from the network.
    • Full Res Textures (dangerous): Disregard LOD and display all textures at full resolution. Increases network and memory use.
    • Render Attached Lights: Render local light sources on avatar attachments.
    • Render Attached Particles: Render particle systems emitted by avatar attachments.
    • Hover Glow Objects:
  • Network: Opens the Network sub menu:
    • Pause Agent: Stop avatar movement updates. Local turns and interpolated motion will still appear.
    • Enable Message Log: Dump every protocol message to log.
    • Disable Message Log: Stop protocol message dump.
    • Velocity Interpolate Objects: When enabled it allows smoothed object motion between updates and for llTargetOmega motion to work. When it's disabled, stops “rubber band” effect at cost of these features.
    • Ping Interpolate Object Positions: Factor ping time into interpolation.
    • Drop a Packet (Ctrl-Alt-L): Simulate loss of a data packet.
  • Dump Scripted Camera
  • Recorder: opens the Recorder sub menu. This is used to record, and then playback, a sequence of your actions. For example, you can record yourself walking round, then when you play it back, your avatar will repeat that exactly. Useful for machinima.
    • Start Playback
    • Stop Playback
    • Loop Playback
    • Start Record
    • Stop Record
  • World: Opens the World sub menu:
    • Sim Sun Override
    • Fixed Weather
    • Dump Region Object Cache: Send object cache statistics to log.
    • Dump Simulator Features to Nearby Chat
  • UI: Opens the UI sub menu:
    • Media Browser Test: Opens embedded browser with Viewer URI Name Space test page.
    • Region Restart Test:
    • Web Content Browser (Ctrl-Shift-Z): Opens the internal browser.
    • FB Connect Test: For checking Second Life ShareAPI.
    • Dump SelectMgr: Info about selected objects to log.
    • Dump Inventory: Inventory UUIDs and names to log.
    • Dump Timers: Function call stats to log.
    • Dump Focus Holder: What UI element has keyboard focus to log.
    • Print Selected Object Info (Ctrl-Shift-P): Object details to log.
    • Print Agent Info (Shift-P): Avatar name and camera to log.
    • Double-Click Auto-Pilot
    • Double-Click Teleport
    • Debug SelectMgr: If this and Limit Select Distance are active, dump auto deselects to log.
    • Debug Clicks: Mouse button changes with coordinates to log.
    • Debug Views: Identify UI elements on screen.
    • Debug Name Tooltips: Identify XUI source for UI element under cursor. (alias of Show XUI Names)
    • Debug Mouse Events: Info about what has mouse focus to log.
    • Debug Keys: Text entry field activity to log.
    • Debug Window Process: Low level info for main viewer window to log.
  • XUI: opens the XUI sub menu:
    • Reload Color Settings: Refresh from skin's colors.xml
    • Show Font Test: Open floater with type specimen.
    • Load from XML
    • Save to XML
    • Save XUI Names: Identify XUI source for UI element under cursor.
    • Show debugging info for views
    • XUI Preview Tool
    • Send Test IMs: Send dummy messages to test accounts.
    • Flush Names Caches: Clean avatar name cache.
  • Avatar: Opens the Avatar sub menu:
    • Grab Baked Textures
      • Iris
      • Head
      • Upper Body
      • Lower Body
      • Skirt
    • Character Tests
      • Appearance To XML: Saves your avatar shape to a file; opens a file picker to allow you to select the destination folder, and file name. Shapes exported this way can be re-imported in the Appearance window.
      • Toggle Character Geometry
      • Test Male: Shortcut to wear “Male Shape & Outfit” from inventory Library/Clothing.
      • Test Female: Shortcut to wear “Female Shape & Outfit” from inventory Library/Clothing.
      • Allow Select Avatar: Avatars can be selected and “moved” with object editor, local effect only, movements do not appear to others.
    • Animation Speed
      • All Animations 10% Faster
      • All Animations 10% Slower
      • Reset All Animations Speed
      • Slow Motions Animations
    • Force Params to Default: Clear and refresh tweakable appearance settings.
    • Animation Info: Text over avatars with running animations and priorities.
    • Show Look At: Shows look at crosshairs.
    • Show Point At: Show destination for selection beam as a red crosshair.
    • Debug Joint Updates: Rapid summary of updates to log.
    • Disable LOD: For avatar bodies.
    • Debug Character Vis: Dump avatar and attachment visibility to log.
    • Show Collision Skeleton: Show avatar's “collision volume” joints. Used with fitted mesh and touch/select. Not used with simulator physics.
    • Show Bones:
    • Display Agent Target: Crosshairs with avatar's actual and rendered positions.
    • Dump Attachments: Attachment points, UUIDs, positions, visibility to log.
    • Debug Avatar Textures (Ctrl-Alt-Shift-A): Shows component textures for own avatar.
    • Dump Local Textures (Alt-Shift-M): Avatar texture info to log.
    • Reload Avatar Cloud Particle:
  • Compress Images: Select a file and convert to .j2c, results to log.
  • Enable Visual Leak Detector:
  • Output Debug Minidump
  • Console Window on next Run: Opens a window on the next run of the viewer, which shows internal information as the viewer runs. Useful for developers' to debug the viewer. Otherwise, keep this disabled.
  • Set Logging level: This allows the level of detail of logging to be changed from the default (Info). The support team might request that you change this if attempting to diagnose a problem; otherwise, it should always be left at default.
    • Debug
    • Info
    • Warning
    • Error
    • None
  • Request Admin Status (Ctrl-Alt-G): Request privileges. Only works if you are a Linden.
  • Leave Admin Status (Ctrl-Alt-Shift-G)
  • Show Admin Menu

Searching the Menus

It is possible to search the menus for specific words or phrases, by typing into the search bar at the top. For example, typing in the word upload will result in matches on up to four top menu items: Avatar, Build, Advanced and Develop. In short, using search will filter out what is shown in the top menu bar, removing all items except those that contain what you searched for.

Matched items are highlighed in color (you can change the highlight color in Preferences → Colors -> Miscellaneous→ Preferences Search Highlight Color).

To clear the search, and have the Preferences window revert to its normal state, just click the 'x' at the far right end of the search field.

Menu search is enabled (or disabled) in Preferences -> Advanced→ Show Menu Search.

Graphics Presets

: When hovering your mouse over this symbol, it will open the Graphics Presets window. Please note that this symbol will only show if you have created a graphic preset in PreferencesGraphics -> General.

See this page for documentation on Firestorm 5.0.11 (53634) and earlier.

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Avatar Complexity Settings

“Jellydolls” are a new anti-lag feature created by Linden Labs. You can use this feature to reduce your lag and to protect yourself against graphics-crashing devices worn by others.

For general information about Avatar Complexity (“jellydolls”), please see:

  • Torley Linden's short video tutorial:

This will give you a good overview of how jellydolls work and how they can help you. Don't try to find the settings the way Torley describes, since those are the official SL viewer settings! See the rest of this page for the Firestorm settings.

Please note: the official Second Life pages (above) describe how to find the settings in the official SL viewer. See the descriptions below for how to find them in Firestorm.

How to Adjust Who You See as Jellydolls

Avatar complexity slider

  • This determines which avatars will appear as jellydolls to you, based on their complexity.
  • Go to Preferences → Graphics → General → Maximum Complexity.
  • Note: Lowering this slider will decrease your lag and turn more avatars into jellydolls; raising the slider may lag you but more avatars will be fully visible.
  • Note: Moving this slider all the way to the right is not advised, as this sets this setting to “No Limit” — which means that no avatars will render as jellydolls to you, but you will be subject to lag and worn graphics crashers.
Note: Another factor plays into whether an avatar is rendered as a jelly doll: texture area. If the texture area on an avatar is above the default (1000^m2), then the avatar will render as a jelly doll even if it has a complexity less than your limit.

To turn specific avatars into jellydolls, or render them fully

  • Right click on the avatar's name tag and choose from the menu:
    • Render Normally – avatar will be affected by your complexity slider (above)
    • Do Not Render – avatar will be a jellydoll for you
    • Render Fully – avatar will be rendered fully even if over your complexity slider setting
  • In the pie menu, these options are under More → More → Render.

To render all your friends fully (not as jellydolls), no matter how complex they are

Go to the top menu bar> World menu and select Always show Friends normally.

To review avatars for whom you changed render settings

Go to the top menu bar> World menu and select Avatar Render Settings. Here you can change how avatars render for you. Refer to this page for details.

How to Adjust What Complexity Information You See on Screen

Show/hide avatar complexity information in name tags

  • Go to Preferences → General and set “Show Avatar Complexity,” “Only if too complex,” and “Show own complexity” as you wish.

Show/hide warning about your avatar being too complex for others to see you

  • This appears in the top right of your screen.
  • Go to Preferences → Notifications → Alerts, and move “Warn me if my avatar complexity may be too high” to the “Always show” box or to the “Never show” box, as you prefer.

Show/hide the display of your complexity changes

  • This appears in the top right of your screen when you change clothes/accessories.
  • Go to Preferences → Notifications → Alerts, and move “Warn me about my avatar complexity changes” to the “Always show” box or to the “Never show” box, as you prefer.

Additional complexity info in hover text

  • This shows complexity plus rank and area in hover text over avatars.
  • Go to Avatar menu → Avatar Health → Show Avatar Complexity Information
  • Note: The height of this hovertext cannot be adjusted.

To see your own avatar complexity at any time

Go to Avatar → Appearance and look at the bottom right of the window.

How to find out the rendering weight of a specific item

  • Avatar - Appearance - Wearing tab (Ctrl+O)
  • Wear the item and then remove it, noting the change to your avatar complexity in the upper right of the viewer.
  • Wear the item. Edit it → in the Build floater, click “more info” → and see the number listed for “Display.”

Default complexity settings

These are the default settings that determine the threshold at which you view avatars fully rendered or as jellydolls. They correspond with the “Quality and Speed” slider located in Preferences → Graphics → General. When the settings are left at these defaults, avatars whose complexity numbers are below these thresholds will be visible, while avatars with higher complexities will appear as jellydolls to you.

  • Low: 35,000
  • Low-Mid: 100,000
  • Mid: 200,000
  • Mid-High: 250,000
  • High: 300,000
  • High-Ultra: 350,000
  • Ultra: 350,000


See this page for documentation on Firestorm 5.0.11 (53634) and earlier.

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Preferences - Firestorm

Extras Tab

  • Allow Remote Scripted Viewer Controls (aka RLVa or RestrainedLove API): Enables RLVa (Requires restart).
    Documentation on RLV is available here and here.
  • Always rez objects under the land group if possible: Many regions are set to only let objects be rezzed by group. When creating an object, the viewer will attempt to set the group of the object if the avatar is in the same group as set for the land.
  • Create particle effects when scripts communicate: If this is enabled, when a script “chats”, the object containing the script will appear to generate swirling particles. Disable this option to turn that effect off.
  • Deactivate tracking beacon when reaching the targetted avatar (⇐ 3m): Normally, a tracking becon (such as one set via map will vanish once get get within 3m of it; with this disabled, the beacon will remain visible until clicked.
  • Disable Login Progress Screens: Disables the black login progress screen.
  • Disable Logout Progress Screens: Disables the black logout progress screen.
  • Enable progressive draw distance stepping: Enables PDD; the slider allows you to adjust the time in seconds between each draw distance increment.
  • Enable LSL-Client Bridge:

    Enables the Firestorm bridge. See this page for more on what the bridge is and what it does.
  • Flight Assist drop-down: The bridge can offer flight assist functionality, if this is enabled. Note that you should not wear any other scripted flight assist if you turn this on, as they will conflict. (Requires the bridge to be enabled.)
    Flight speed can be boosted; you can select by how much.
    Note that the SL flight height limit is now 5000m; below this, a flight assist is not required.

Protection Tab

  • Block left-click sitting on objects: Some objects are set such that a left click will result in sitting on them rather than touching; enable this if you want to avoid accidentally sitting on such objects. But note that this will prevent all left-click sitting; you will need to explicitly right click and select sit from the menu.
  • Allow scripts to show map UI (llMapDestination): Certain teleport systems open the map for teleporting when clicked. Enable this if you wish to allow this feature.
    If you find the world map unexpectedly opening for you at some locations, and re-opening if you shut it, disable this setting temporarily, until you leave that location.
  • Revoke Permissions: Removes an object's permission to animate or control your input. If this is not done, the object retains permission to animate your avatar indefinitely1):
    • Never (original behaviour): Objects will retain permission to always animate your avatar.
    • Revoke on SIT: Revokes permission when you sit on the object.
    • Revoke on STAND: Revokes permission when you stand up from sitting on the object.
    • Revoke on SIT and STAND: Revokes permission when you either sit or stand.
  • Texture Lag Protection:
    • Automatically hide large objects with high texture area: Enabling this will cause objects with large texture area to not be rendered. This can be used to combat griefing done via specific objects.
    • Threshold: Sets the threshold area to use; prims over this value will not be rendered. This may cause some normal objects to not display either.
  • Enable Spam Protection: These items allow you to protect yourself against various forms of spam, such as might be used in griefing attacks:
    • Max lines in a single message: this is the limit where the spam protection will start blocking messages from that source. ie. anything over this number of lines will be clocked.
    • Max events from same source: indicates the maximum number of events that can be recieved from a single source in 2 seconds before the source is blocked.
    • Sound play requests multiplier:
    • Sound preload requests multiplier:
    • Unblock all spam sources: will unblock anything that was blocked by the spam protection.
  • Confirm before paying. Threshold: Shows a confirmation dialog before paying sums over this value. To always show a confirmation, set the value to 0 (zero).

Avatar Tab

  • Amount that Avatar's head follows Mouse: Set both these sliders to zero if you do not want your avatar's head following the mouse cursor for unfocused mouse movement. They do not affect whether your head moves to look at something your camera is focused on.
    • Vertical range that avatar's head follows mouse: Controls how far or how little your head moves up and down to follow the movement of your mouse cursor.
    • Horizontal range that avatar's head follows mouse: Controls how far or how little your head moves left and right to follow the movement of your mouse cursor.
    • Disable random avatar eye movements: As the title suggests.
  • Selection beam particle effects:
    • Beam updates/sec: Controls how many particles the stream uses
    • Scale: Width of beam particle effect
  • Enable selection beam: Disable/enable the display of the particle beam
  • Send selection data to chat: (Formerly called SL Particle Chat). If enabled, selection start/stop information, and global position of an object being selected (edited) are sent on chat channel 9000.
  • LSL-Client Bridge external protocol integration:2)
    • Allow OpenCollar protocol to enable or disable the built in AO
    • Allow LockMeister protocol to enable or disable the built in AO

Windlight Tab

  • Automatically change environment to use region/parcel settings: If enabled, your WL settings will change if you TP into a region that has windlight region-level windlight settings. This is the same as top menu bar→ World → Environment Editor → Environment Settings→ Always use parcel/region settings.
  • Crossfade region environment sky presets changes made from quick prefs: Dynamically transitions sky settings.
  • Crossfade region environment water presets changes made from quick prefs: Dynamically changes water settings.

Firestorm WL Share

  • Use Firestorm Parcel Windlight sharing: Enables parcel level windlight sharing.
    • Auto apply WL settings from friend's land: If enabled the viewer will automatically see the windlight settings (no prompt) on a friends land if set.
    • Auto apply WL settings from my groups' land: If enabled the viewer will automatically see the windlight settings (no prompt) on group land if they are set.
    • Auto apply WL settings from any parcel: If enabled the viewer will automatically see the windlight settings (no prompt)on all parcels with it set by the owner.
    • Crossfade region environment changes for Parcel WL: Allows for dynamic changes between WL settings when a region with WL settings has parcels with their own, different, settings.
  • Crossfading duration: You can indicate how long the above crossfade transition effect should last.
  • Cloud Texture: You can select a different texture to be used to create Windlight clouds. Select from the drop down list. A relog is mostly likely required after changing.

Please refer to this page for more information on using Windlight with Firestorm.

Build 1 Tab

NOTE: For a video tutorial on setting custom default prim parameters, see here.

Default Object Size

Allows you to change parameters of your prim when it is first rezzed.

  • x/y/z Size: Sets the size, in meters, of the prim.

Settings

Default settings to use for newly created objects.

  • Phantom
  • Physical
  • Temporary
  • Material: Lets you choose the default material

Texture

Set default texture parameters for newly created objects.

  • Texture: Select the default texture to apply to newly created prims. Click to open the texture picker window.
  • Color: Click to open the color picker window, to select a default color.
  • Alpha: default transparency value.
  • Glow: Default value for glow.
  • Full Bright: whether full bright should be on by default or not.
  • Shiny: A drop down from which you can select the default shiny value.

Item Embedding

It is possible to automatically include an item into newly created prims.

  • Embed an item into new prims: Enable this to embed items.
    Then drag the desired item (for example, a landmark) into the space marked Drop an inventory item here. Once dropped, the space below will show the name of the item.

Default Creation Permissions Opens a window which allows you to select permissions to be applied, by default, to newly created items of different types. (Same as top menu, Build → Options → Set Default Permissions.))

Pivot Point

Allows you to change the pivot point of an object.

  • Show axis arrow on root prim position: Moves the axis from the center of the object to the center of the root.
  • Values are percent: When enabled the values are percentages.

Script Editor Font

  • Name of the font used in the LSL script editor
  • - Monospace
  • - Scripting
  • Size of the font used in the LSL script editor
  • - Monospace
  • - Scripting
  • - Small
  • - Medium
  • - Large

LSL Preprocessor

  • Enable LSL Preprocessor: Enables the functionality offered by the LSL Preprocessor. This has a few additional options, if enabled:

Build 2 Tab

  • Enable highlighting of selected prims: Shows the yellow highlight on prims you select. Deselecting this can increase viewer performance when several prims are selected.
  • Highlight boundary of currently selected parcel: When editing an object, this will outline the containing parcel.
    • Show boundary up to maximum build height: When this is enabled, the highlight will be extended up to the max build height (currently 4096m).
  • Limit Select distance: Enable this is you wish to limit the distance at which you may select (edit) objects. To the right, you can specify the maximum distance, if this option is enabled.
  • Limit drag distance: If enabled, you won't be able to move objects over a distance greater than the limit set to the right. Disable to remove limits.
  • Constrain rotations to multiples of: Manual rotations will always “snap” to this number of degrees - when “snap to grid” is disabled.
  • Show unlink confirmation dialog if linkset has minimum: When unlinking a linkset, you will be asked for confirmation if there are this many, or more, linked items.
  • Use old “Set Object For Sale” behavior: Uses the old style for setting objects for sale. The new behavior safeguards against an object being purchased for the default 10L$ while you are setting the correct price. You click “For sale”, specify the price, then click Apply.
  • Save scripts edited from inventory as Mono: Allows you to set that scripts edited in inventory, will compile with Mono rather than LSL2.
  • Save textures from inventory to disk as PNG instead of TGA by default: Changes the default image save format, to save you having to change it manually.
  • Use Ctrl+mouse to grab and manipulate objects: If this is enabled, pressing Control while left clicking an object, will allow you to move it in-world.
  • Allow click-drag or click-scale (together with caps lock) of a texture face in build mode: If this is enabled, you will be able to click and drag - or scale- textures on a prim face. To do this, you need to be in Edit mode on the prim, enable Select Texture then click the prim face that you wish to modify.
  • Preview animations on own avatar during upload: If enabled, animations will be played in preview on your avatar when uploading them.

Uploads

This tab shows default Inventory folders for various types of uploads. In order to change a default upload folder, right click the desired folder in your Inventory window, and select Use as default for, then pick the upload type.


See this page for documentation on Firestorm 5.0.11 (53634) and earlier.
1)
If you have either of the SIT options enabled, then sitting on a scripted item will result in a script error being generated as the script will not be able to animate you.
2)
See this page for more information.

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Firestorm Inventory

Inventory Icon

The Firestorm inventory window is accessed by clicking the inventory icon on the bottom button bar.

This will open the inventory window, which is initially docked, but as with all other such windows, may be undocked. A typical inventory window looks like the one below.

Inventory Window

#Firestorm System Folders

These are special Firestorm Viewer folders which are “protected” by default to prevent inadvertent mishaps.

#AO:

For more information, see Animation Overrider

#LSL Bridge:

For more information, see Firestorm LSL Bridge

#RLV:

Restrained Love. For basic setup, see RLVa Quick Setup

#Wearable Favorites:

The Wearable Favorites window allows you to list frequently used items, HUDs as an example, in an easily accessible location so that you can quickly attach and detach them as needed. This makes it more convenient to detach attachments you don't need or want to wear all the time due to script usage or increased texture memory usage, and saves you from digging around in your inventory when you want to add them.

To use the feature,

  • drag the toolbar button to your toolbar: Avatar Menu → Toolbar Buttons → Favorite Wearables, then click the button,
  • or open the window from Avatar Menu → Favorite Wearables.

Adding/deleting items from the window:

  • To add items, drag them from inventory into the window. Items added to this window create a link in the #Wearable Favorites folder in inventory.
  • To delete an item, select it and press the Trash icon. Note: this only deletes the link in the #Wearable Favorites folder, not the original item.

Use double-click to add or detach any item.

The window includes a search bar.

The menu options include:

  • Sort by name
  • Sort by date
  • Sort by type name (asset type)

The Inventory Window

Top Icons

  • Help: Click the question mark to get help - this page.
  • Minimize: The horizontal line will minimize the window on your screen.
  • Close: To the right of the redock arrow is an X; clicking this will close the inventory window. To reopen, click the inventory button again, as described above.
  • Filter: If you wish to search for items with specific names, type part of the name here. Partial matches work; for example, if you type in hair it will match chair as well as hair. The inventory folders will open and all matching items will be shown, but not others. To remove the filter, click the X that appears at the end of that edit box.
  • Collapse: Clicking this will close all open inventory folders.
  • Expand: To open all inventory folders, click this button.
  • Filter Types Dropdown: You can narrow your inventory search by a single type of content with the dropdown menu. For more detailed filtering, click Custom at the bottom of this menu.

Inventory Views

There are three views available in the inventory window; you can toggle between them by clicking the tabs described below:

  • INVENTORY: This tab displays your entire inventory in the window.
  • RECENT: Clicking this tab will reduce the inventory to showing only recent items. By default, this means all items acquired since last login. This default can be changed - see below.
  • WORN: This tab shows only those items in your inventory which are currently worn.

Below these three tabs is your inventory proper. Inventory is organized into a hierarchical tree. By default, the main inventory consists of two folders, which you cannot rename: Inventory and Library. Within Inventory are more folders. Some of these are system folders, meaning they have default and standard uses and cannot be removed or renamed or moved; all other folders here can be manipulated at will. For the most part, this main folder will contain items you accumulate in SL, things you purchase, or make.

The Library folder, on the other hand, is supplied by SL. It contains all manner of things which might be of use. You are free to use items in this folder as you wish, but you may not delete or otherwise manipulate the contents.

If a folder icon has a small arrow to the left, then it contains items; click that arrow to expand the folder. Folders may contain single items or other folders, or a mix of both. Items may be objects, textures, animations, and so on.

If you click on any folder, to the left of the name you will see the number of elements in the folder, that is, actual items, and subfolders. Referencing the image above, the Objects folder shown contains 28 items, and 6 subfolders.

Note that the total displayed (6616 in the image) includes items and folders.

Inventory Functions

Below the inventory view are more icons:

Inventory Window with Gear Menu

  • Gear: Clicking this icon pops open a menu, shown to the right. The entries in the menu are as follows:
    • New Inventory Window: Open a new inventory window. Note that if you have a lot of items this may take a moment to open.
    • Sort by Name/Most Recent: Sets how you wish folders and items to be sorted in the inventory display.
    • Sort Folders Always by Name: This forces folders to sort alphabetically, regardless of the setting above.
    • Sort System Folders to Top: This places the system folders at the top of the list of folders, with all the others below. System folders include: Animations, Body Parts, Calling Cards, and so on, down to Trash.
    • Search By: Allows you to search inventory according to different fields:
      • Name
      • Creator
      • Description
      • UUID
      • All
    • Add objects on double click: If enabled, double click on an attachment will cause it to be added to its attachment spot; if disabled, it will be worn (meaning any currently worn attachments on that sport will be removed).
    • Add clothes on double click: As above, but for layered clothing, as opposed to attachments.
    • Show Filters: Opens the Inventory Finder, which enables you to limit which items are visible in your inventory, according to item type.
    • Reset Filters: Clears all filters set with Show Filters.
    • Close All Folders: Same as the Collapse button.
    • Empty Lost and Found: Deletes the contents of the Lost and Found folder without moving them to the trash. Use with caution!
    • Save Textures As: Disabled unless a texture is selected in the inventory list. Then it will allow a texture to be saved to your hard drive.
    • Share: Click this to give the selected inventory item(s) or folder(s) to another avatar. A window will open, from which you may select who to give it to. This method is an alternative to dragging the item(s) onto an avatar's profile.
    • Find Original: Disabled unless the currently selected item in your inventory is an inventory link. 1)
    • Find All Links: If clicked when an item is selected, this will show all links to it - if any exist.
    • Replace Links: Used to repair broken inventory links. Refer to this page for more information.
    • Show Links: When enabled, this will display links in inventory.
    • Show Only Links: Filters the list to show links only, hiding all other items.
    • Hide Links: Prevents links from being shown.
    • Empty Trash: Removes the contents of the Trash folder. Use with caution - this cannot be undone! (Same as right clicking the trash folder and selecting Empty trash.)
  • +: Creates a new item in the currently active folder. The same options are available by right clicking a folder name.
  • Suitcase Icon: This opens a new inventory window, and is thus the same as selecting “New Inventory Window” from the gear menu.
  • Total: This shows the total count of elements (items and folders) in your inventory.

The bottom of the inventory window has 3 buttons:

  • Profile: This will be disabled unless an item is selected - then, when clicked, it will display the item's properties.
  • Share: Allows you to give the selected item(s) to another avatar. Same as dragging the item onto the avatar's profile.
  • Marketplace/Wear/Teleport/Play: The third button will change depending on what you currently have highlighted in inventory:
    • Marketplace: If you have a folder, texture or a script highlighted, then it will read Marketplace; clicking it will open the SL Marketplace in your web browser.
    • Wear: The button will show Wear if you have an wearable item, or any object, highlighted.
    • Teleport: Shown if you have a landmark highlighted.
    • Play: This shows on highlighting a gesture or animation.

Searching

Inventory can be searched by typing into the white space at the top. As you type, inventory is filtered to show only items that match what has been typed. As described above, you can search by name, creator, description or UUID.

If you want to search on multiple words, separate them with a '+', but without spaces. For example, if you are looking for a landmark that you think contains Firestorm Marina, type in: Firestorm+Marina. This will match (assuming you actually have such a landmark, of course), Firestorm Gateway Marina.

To clear the search field, click the 'x' at the end of the search bar.

Normally, search operates across all tabs in the Inventory window. If you want to use separate searchs on Inventory tabs, then go to Preferences → User Interface → Interface Windows → Allow separate search terms on each tab in inventory.

Context Menu

If you right click any inventory item or folder, you get a menu. This menu will vary depending on context; for example, right clicking a menu will give a different menu that right clicking an item.

Right Click on Item

  • Share: Selecting this allows you to give the selected item to someone else. The avatar selector window opens, allowing you to select the person you want to give it to.
  • Open: Certain types of items may be opened or previewed: scripts, notecards, textures, sounds, gestures.
  • Properties: This opens the item properties window, where you may view and change select item properties.
  • Rename: Allows you to rename the object; only available if the object is modifyable for you. (You can also press F2 to edit an item's name.)
  • Copy Asset UUID: Copies the UUID of the object to the clipboard, for some types of item.
  • Restore to Last Position: if the item is an object, this will cause it to be rezzed out to its last position in the region. Use with caution! The function doesn't take into account the region name, only coordinates within a region. So do not use it if the object was never rezzed out in the region you are in, unless you are prepared to go hunting for it.
  • Copy: Select this to make a copy of an object. You can then use one or both of the following two to paste copies.
  • Paste: Paste a previously copied item into the folder which is currently selected. (You cannot make a copy if the item is no copy for you.)
  • Paste as Link: Pastes a link to a previously copied item, into the folder which is currently selected.
  • Replace Links: Used to repair broken inventory links. Refer to this page for more information.
  • Delete: As the name suggests, this deletes the selected item, moving it to your Trash folder.
  • Wear: Wears the item on your avatar, replacing any other items which might be already worn in the same spot.
  • Add: Wears the item on your avatar, adding it to any other items which might already be worn in the same spot.
  • Attach To: Allows you to select a body part on which to wear an object.
  • Attach to HUD: Allows you to select an HUD point on which to attach the object.

For the Recent tab only:

  • Show in Main View: Highlights the item in the Inventory tab.

Right Click on Folder

  • Share: Selecting this will allow you to give the folder (and its contents) to someone else. The avatar selector window opens, allowing you to select the person you want to give it to.
  • New Folder: Creates a new folder inside the currently selected one. The name will default to New Folder, and will start off in edit mode so you can rename it.
  • New Script: Creates a new, default script in the current folder.
  • New Notecard: Creates a new blank notecard in the current folder.
  • New Gesture: Creates a new gesture in the current folder.
  • New Clothes: Creates a new clothing item in the current folder. Select the type from the sub-menu.
  • New Body Parts: Creates a new body part in the current folder. Select the type from the sub-menu.
  • Use as default for: Allows you to set the folder as the default folder for uploads of images, sounds, animations or (mesh) models. To view the current default folder settings, look in PreferencesFirestorm -> Uploads.
  • Replace Current Outfit: Removes all attachments and replaces them with the contents of the current folder. If the folder contains body parts *system hair, skin, shape, eyes), any worn ones will also be replaced; if any of the four required body parts are not present in the folder, the currently worn one will remain worn.
  • Add to Current Outfit: Adds the items in the current folder to your avatar. Any worn attachments will not be removed. If the folder contains any system body parts, then the worn parts will be replaced (as you cannot wear more than one of each part).
  • Wear items: Similar to Replace (described above), except that attachments are not removed if the folder contains no replacement. For example, if you are wearing something attached to the Chest point, and the folder has no object that would attach there, the existing attachment will not be removed.
  • Remove from Current Outfit: If you are wearing any of the items in the current folder, they will be removed.
  • Rename: Allows you to rename the currently folder. This can also be accomplished by pressing F2, rather than right-clicking it.
  • Copy: Select this to make a copy of a folder. You can then use one or both of the following two to paste copies. (Naturally, this will not be available if the item is no copy for you.)
  • Paste: Paste a previously copied folder into the folder which is currently selected.
  • Paste as Link: Pastes a link to a previously copied folder, into the folder which is currently selected. As with items, this is just a reference.
  • Delete: Allows you to delete the selected folder, and everything inside it. The folder is moved to your trash.

Right Click on the #AO Folder

Aside from the usual Share option, there is a Cleanup Broken Links option. This will remove any broken links from the folder, without you having to unprotect it, and then manually go through and delete broken links.

Direct Delivery

Firestorm - Received Items

With the advent of Direct Delivery, there can now be a new Received items folder or sub-panel in the inventory window. This will appear the very first time you make a purchase from the SL Marketplace, that is sent by Direct Delivery - as opposed to the previous “Magic Box” system.

If you prefer to have this sub-panel displayed as a normal inventory folder, open PreferencesUser Interface -> Interface Windows, and enable Show the Received Items folder in normal inventory.

For more information on Direct Delivery, please see the Direct Delivery FAQ.



See this page for documentation on Firestorm 5.0.11 (53634) and earlier.
1)
“Inventory Links” are references to an item. If you delete the referenced item, the links will “break”. It is possible to create links to no-copy items; this is the primary advantage of using inventory links. Also, if you modify the original item, all links are also changed, since they are just references to the original.

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Preferences - User Interface

3D World

  • Show Hover Tips: This allows you to set what hover tips, if any, you see. Disable this to disable all hover tips. Otherwise, enable it and then you can opt to indicate which hover tips you want to show:
    • on All Objects
    • on Land

    • Hovertip Trigger Delay: Allows you to choose how long your mouse has to hover over something before you get a hovertip. You can specify different delays for:
      • Tooltips
      • Avatars
      • Objects

    • Show extended information in hover tips: If this is enabled, hovertips will show details about the object your mouse is over, such as the owner, prim count, etc. Otherwise, hover tips will show just the object name.
    • Show avatar group titles in hovertips: If enabled, avatars' current group titles will display, along with the name, when your mouse over them.
  • Floating text fade distance (in m): Sets the distance where floating text starts to fade.
  • Floating text fade range (in m): Sets the range it takes for floating text to go from fully visible to fully invisible.

2D Overlay

  • UI Scaling (may cause side effects): Adjust the slider to choose the UI size. The maximum value depends on your OS: Eg, for Win10, it is 4.5, for earlier Windows, 2.5.
    NOTE that too high may mean you cannot see all of your UI. This may also “break” some UI elements.
    • Automatically detect UI scaling factor: (Windows only) Have FS determine the best possible value for your system.
  • Script Dialogs per Object: Controls how many dialogs get opened:
    • One per object - means if a second one opens either the first or second will not appear.
    • One per Object & Channel - means you can have more than one per object but only if they use different channels to interact.
    • Unconstrained - means you can see as many menus/dialogs as may be generated.
      • Remove “Block” button: Popup windows that are generated by scripts have a “Block” button on them; this allows you to easily mute the object that sent the popup, in cases of popup spam griefing. If you find this confusing and think you might click it by mistake, then you can disable it here.
        Note: muting an object also mutes the object owner; do not block popups from vendors without very good reason, or you will not receive items you purchase from them.
        You can review your listed of blocked people and objects in the Block/Mute List.
  • Script Dialogs Position: You can select where on the screen scripted popup windows should appear.
    • Animate Script Dialogs: Enable this to replicate old style (V1) behavior when opening script dialogs. Only works if they open at the top of the screen.
  • Visible rows per script dialog: Maximum number of lines visible in a script dialog window.
  • Use Pie Menu: Allows you to have pie menus (on by default). If disabled, this gives the V2-style vertical drop down instead. You can override the colors used by the pie menu in PreferencesColors -> Miscellaneous.
    • Enable text animation: If enabled, the text within the pie is also animated.
    • Enable outer ring shade: Adds shading to the outside of the ring, to further draw attention to the selected “slice”.
  • Group Group Notices and chiclets in Top Right: Moves other dialogs (group notices, payments, etc.) to the topright corner (V1 style).
  • Hide group and IM chat chiclets: If this is enabled, the chiclets representing open and new IM and group chat messages will be hidden, leaving on the general chat bubble; if this is clicked, you will get a list of open IMs/groups chats.
  • Use legacy list layout for Notifications window: Enable this to use the old style notifications window.
  • Remap shortcuts already used by Linux (Linux only;requires restart): Shortcuts already used by Linux (Ctrl-Alt-Fn) will be remapped to use Ctrl-Shift instead.
  • Prevent statistics window from gaining focus
  • Flashing IM tabs override: allows you to fine tune how long and fast the IM tabs flash:
    • Number of times IM tabs flash
    • IM tab flash rate (Hz)

Top Bars

Status bar

  • Show traffic indicator in upper right corner of the screen: Enable this if you want to display a small traffic meter in the upper right corner of the menu bar. This will show your current packet loss (left bar), and bandwidth usage (right bar).
    • Use legacy period mean per second display for lag meter: If enabled, Firestorm will use the legacy method of showing the period mean per second value in the meter instead of the current observed value.
    • Clicking on traffic indicator opens Statistics instead of the Lag meter: Opens Statistics instead of Lag meter.
  • Show media controls in top menu: If you disable this, the media controls are removed from the upper right of the screen. You can still acess volume controls in PreferencesSound & Media -> Sounds, if needed, or just re-enable this option.
  • Show Location in top menu: Shows the current region and parcel names in the top menu bar.
    • Show simulator channel in top menu: Shows the region channel name in the status bar. Nothing is shown for Main Channel regions.
  • Show Menu Search: Enable searching the top menu bar.
  • Show Currency Balance: Display your L$ balance in the menu bar.
  • Enable mouse rollover popup on status bar menu icons: If enabled, displays tooltips when you mouse over items in the top menu bar.
  • Show Favorites Bar: Display the contents of your Favorites folder.
  • Show Navigation and Search Bar: Add this bar to the top of the screen.
    • Show Search Bar: Allows the search portion of the navigation bar to be enabled/disabled

Interface Windows

  • Open avatar profile directly when clicking on its name: If enabled, when you click on someone's name in chat, it opens the profile immediately. With this disabled, you get a small summary window.
  • Use web profiles by default: Displays user profiles as web profiles rather than in a profile window.
  • Disable automatic opening of block list: Enable this option if you do not want the block (mute) list to open when you block a person or object.
  • 'Friends' and 'Groups' in 'Comm' menu opens the V5 based windows: If enabled, Friends and Groups will open in the People panel; otherwise they will open in the Contacts panel.
  • Use legacy object properties: If enabled, this will show the old style window when right clicking an item in Inventory and selecting Properties. If disabled, properties will be shown within the Inventory window instead.
  • Use stand-alone windows:
    • Group profiles: If enabled, group profile windows will open in separate windows; if disabled, they will open in the same window, with the second opened replacing the first.
    • Teleport history: if enabled, teleport history will open in a window separate from the landmarks window.
    • Block/mute list: Keeps the list of blocked residents separate from the people panel.
    • Landmarks, place details and teleport history details: Similar to the above, but keeps each type of “location” window separate, rather than grouping onto a single window.
  • Extend teleport history by: Enable these options to record additional information in your teleport history:
    • Position
    • Date
  • Contact list options: Options concerning what is shown in your friends list, and how it is sorted.
    Note that some options have no effect if you have the corresponding option disabled in Prererences → General. For example, if you have disabled display names, then sorting your friends list by display name will have no effect, and therefore is best set to Username.
    • Visible name columns: Here you can select which name colums to shwo in your friends list: username, display name, or full name (see below).
    • Sort list by: What to use to sort your friends list, username or display name.
    • Show full name as: a full name can be shown as Username (Display name), or Display name (username).
    • Show permissions column: If enabled, this shows what permissions you have granted to each friends (eg, online status, edit rights, showing location on map, etc), and which they have granted to you.
    • Show search filter: adds a search box to the list window.
  • Inventory Options:
    • Hide empty system folders from inventory: If enabled, the inventory window will not display any system folders (eg, Favorites, Landmarks, etc) that have nothing in them.
    • Show the Received Items folder in normal inventory: If enabled, this folder will be show in the normal inventory list of folders, rather than as a panel under the folder list.
      • Always show Received Items buttons at th bottom of inventory: Only available if the option above is enabled. When this is on, you will also have the button showing on the inventory window.
    • Allow separate search terms on each tab in inventory: If enabled, you can enter different words/phrases in the search bar of the Inventory window: each of Inventory, Recent and Worn can be searched independently.

Toasts

  • Notification Display Settings (Popups, console, toasts): This is where you can fine tune the way your “Toasts” look and act:
    • Space between lowest Toast and bottom (pixels)
    • Notification Toast life (seconds): How long group notices remain open.
    • Tip Toast life (seconds): applies to notificants such as after a TP, you see “Teleport completed from…”. Also includes the friend on/offline notification toasts.
    • Nearby Chat Toast life (seconds)
    • Nearby Chat Toast z-offset (pixels)
    • Nearby Chat Toast fade time (seconds)
    • Startup toast life (seconds)
    • Normal Toast fade time (seconds)
    • Gap between Toasts (pixels)
    • Height of Overflow Toast (pixels)
    • Width of Nearby Chat Toast (%)
  • Show toasts in front of other windows: If enabled, toasts will always stay above (cover) any other open windows; otherwise, other widows will be allowed to cover, and potentially hide, toasts.
  • Use new region restart notification: Enable this to use the new system for region restart notifications, which can include a distinctive sound and screen shake.
    The alert sound feature can be enabled/disabled in Preferences → Sound & Media -> UI Sounds 3.
    • Don't shake my screen when the region restart alert message is shown: Check this to disable the screen shake feature.

Font Tab

  • Font Scheme: Allows you to choose one of the following fonts from the drop down menu.
    • Dyslexia:
    • Celestia medium redux:1)
    • Droid:
    • Mobi:
    • Ubuntu:
    • Liberation:
    • Deja Vu:
    • Roboto:
    • Noto:
  • Font Size Adjustment: Lets you change the size of the font. NOTE that this may cause issues.
  • Chat Line spacing: spacing between lines of text.
  • Folder Item Height: Height of items in inventory.


See this page for documentation on Firestorm 5.0.11 (53634) and earlier.
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Does not include bold and italics

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HUD Issues

HUDs Not Showing

A HUD's orientation data (position and rotation) data is stored with the HUD when it's detached. It is relative to the attach point, not to the viewer. (Any attached object has its orientation data saved when it's detached) When you attach a HUD to a new attach point, the previous position data is applied relative to the new attach point and the rotation data is reset to zero, and this can cause the HUD to be out of position or rotated incorrectly. To fix a HUD's position:

  • Attach the HUD to its original attach point
    or
  • Edit the HUD (right click it in Inventory, choose Edit) and set the position data to zero and then adjust from there
    or
  • Edit the HUD and then scroll down with the mouse wheel to zoom out the HUD Layer, represented by a white rectangle. Drag the HUD so that it's inside the rectangle, then zoom in and finish adjusting.

If the HUD can't be seen but its position is correct, you may have to adjust the rotation. Edit the HUD, then change the rotation values or drag the rotation rings.

HUDs Are Not Working

Possible reasons why HUDs may stop working:

  • Disconnected during a teleport after restarting a region. See BUG-5034.
  • Script (running) state is lost when logged out during forced teleport. See BUG-41379.
  • There are griefing objects that can be rezzed on a region; anyone who goes there will have their HUDs and all other scripted attachments put into a non-running state. For instance: a HUD for a mesh body, and all the mesh body parts you are wearing, may be broken at the same time.

Note: While this issue most commonly affects HUDs, it can also affect any and all other scripted attachments you were wearing when the breakage happened.

There are a few things you can try to get the items working again.

First of all:

  • Go to Top Menu → Avatar → Avatar Health → Refresh Attachments. See if that fixes the items.
  • Relog then test the items again. That may be enough. If not, read on.

Things to try:

  • Check for location issues:
    • Make sure you are in a region that has scripts enabled.
    • Go to other regions and test the items there. This will rule out technical problems with the original region.
    • If you have RLV enabled, disable it (Preferences → Firestorm, top option), relog, then try again.

Stay in a script-enabled region to do all of the following:

  • Attempt to get scripts running:
    • Try removing and reattaching the items.
    • If the items are modifiable, try resetting them or setting their scripts to running: Inventory, right-click the item → Edit, and while it is in Edit, go to Build menu → Scripts → Reset Scripts, or Build menu → Scripts→ Set Scripts to Running).
  • Identify broken items:
    • Try removing all the HUDs and other attachments and testing them one at a time: test each one, then remove it, then test another.
    • If you have original copies of the items, try detaching the ones you are currently wearing and using a fresh copy from the original.
    • If an item is no-mod and you can't get it to start running again, and you don't have another copy, you will need to request a new copy from the creator.
    • Note: If the non-working HUDs are for your mesh body parts (or other scripted attachments), you probably will need to use fresh copies of the original HUDS and the body parts – every part, from scratch (not copies of the broken ones).
  • Check for interference:
    • Look in Inventory > Current Outfit folder, and see if you are wearing any HUDs you were not aware of. (Note: HUDS do not necessarily have “HUD” in the name.) This could include temporary “Experience” HUDS that you may not be aware were attached. (Temp HUDs have been known to freeze other HUDs on the same attachment point.)
    • Check that HUDs are not overlapping each other on the screen (and so preventing you from clicking).
  • Check for issues with attachment points:
    • If any HUDs are sharing the same HUD attachment point, try moving them to separate HUD attachment points:
      Inventory → Right-click → Detach from Yourself, then Inventory → Right-click → Attach to HUD, and choose an unused point.
    • Even if they are not sharing attachment points, try moving them to different attachment points.
  • Test basic functionality:
    1. Rez a fresh cube
    2. Add the default script to it
    3. Take it into inventory
    4. Attach it to a HUD point
    5. Touch the HUD and see if there is script output in Local chat.

failed_to_find_in_database

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Failed to Find Item in the Database

Symptom: You receive a message that the system has “Failed to find [name of any item] in the database” every time you try to wear or remove something.

Please note: This is not a viewer issue, but we have written this page to help users with a common problem.

We have identified three causes of this.

  • Open your Inventory and look in your Current Outfit folder (must be the “Current Outfit” folder and not the “Worn” tab; this is important).
  • Look for any broken links in the folder, particularly for the item with the name in the “Failed” warning you're receiving.
  • Delete any and all broken links in the folder.

Explanation: This error happens when the broken link gets “stuck” in the folder for some reason. When the viewer tries to update the Current Outfit folder – which happens whenever you wear or remove a body part or clothing item – it detects the link in there and thinks you want to be wearing that item. So it tries to put it on you, but it can't because the link is broken, and the “Failed” message pops up.

If that doesn't help, then make a temporary folder in your inventory. In it, put a copy of a skin, shape, hair base, eyes - nothing else - and not the ones you are already wearing. Then right-click the folder name, replace outfit (not add or wear). Then check Current Outfit folder (not Worn tab) and delete any links showing as not worn. Then relog. (Please follow these steps exactly as given - it matters.)

  • If the error message has gone away, you can try putting on your usual body parts and clothing.
  • If the error message has NOT gone away, proceed to the next section.

Incorrect system layers in Lost & Found folder

* Check in Lost & Found folder and delete any system layers named “new”–“New skin,”New eyes,“ or similar. * If are wearing the item, remove it (if a clothing layer) or change to a different body part, whichever applies, and try deleting the item again.

Explanation: If a worn system clothing layer or system body part is not found at login, that layer/body part will be replaced with a default asset that is created and placed in Lost & Found. You will continue to get the error message until the “new” item is deleted from Lost & Found.

  • If the error message has gone away, you can try putting on your usual body parts and clothing.
  • If the error message has NOT gone away, proceed to the next section.

System Mechanic Pro's NetBooster Internet optimization

(Windows only)

The NetBooster tool is a feature in System Mechanic Pro. This NetBooster feature does not always execute, so there is an element of randomness to reproducing these SL connectivity problems when System Mechanic Pro is installed on the system.

  • Uninstalling System Mechanic Pro does not appear to revert the changes made by the NetBooster feature.
  • The solution is to go into the NetBooster tool and selected “Restore original settings”.
  • This restores Windows default settings and everything in SL works again.

For more information and additional symptoms, see here.

Otherwise

If none of these steps help, then please test using the official LL viewer, which can be downloaded here. If you have the same problem there, file a support ticket with LL.

stuck_folders_outside_inventory_system_folder_work-around

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Stuck Inventory Folders Work-Around

It can happen, at times, that single items, or one or more folders of items, get placed below the standard main folders: My Inventory and Library. Attempts to move or delete these items/folders result in a crash. This is a known server issue which goes back a few years at least.

Firestorm brings a way to repair this. Right click on the folder and you should find an entry “Move to Lost & Found”. Click that, and the folder will be moved to your Lost And Found folder. From there, you may drag it to where it belongs.

fs_tp_fail

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Why Does Teleport Fail so Much?

Teleport can fail in several ways:

  • you simply don't go anywhere but remain where you were
  • you get disconnected
  • you crash out
NOTE: Being disconnected is NOT the same as crashing. If you see a window saying “You have been disconnected from Second Life - View IMs or Quit”, then you have been disconnected. If the program simply shuts down with no message window, then you have crashed.

The first of these cases may often be due to simple things like the region you are trying to get to is full, or you have no access to it, or it has gone down. Try again after a few minutes.

Also, please note that the recent introduction of “teleport threading”, an attempt to mitigate the effects of mono memory leak, have led to an increase in TP failures, often resulting in your being logged out of SL altogether.

Things to try:

  • Disable RLV: Go to Prefs → Firestorm → Extras → “Enable Remote Scripted Viewer Controls (RLVa)”, then relog. See if you can now teleport. If you can, you may have had an RLV restriction in place.
  • If you aren't crashing or disconnecting but aren't getting anywhere, try TPing to different locations. It may just be one region giving you trouble. “Puddle jumping” by going to a different one first might help you get around sim issues.
  • Try opening the landmark you are trying to TP to and let the information in the LM load fully before clicking Teleport.
  • Having your bandwidth set too high is a frequent cause of TP failure. Go to PreferencesNetwork & Files -> Connection and set bandwidth to 300, and see if that improves things. If it does, you can increase gradually, up to a maximum of 1500. Please refer to this page for information on determining your optimum bandwidth setting.
  • There may be a problem with your connection. Log off and try resetting your router/modem. Unplug it for a minimum of two minutes. If it has a battery backup, remove the battery as well. It does not hurt to reboot your computer at this time. After at least two minutes have passed, plug the router/modem back in and/or replace the battery and log back in.
  • If you crash or get logged out on all or most TPs, then you may need to add new DNS numbers in your system's networking settings. Mac users may also be experiencing other issues like an empty friends list or trouble viewing rigged mesh. Please see this page for instructions.
  • HTTP fetching may be overloading your router; please try the suggestions given here; if they do not help, revert the changes made then return to this page and continue.
  • If you are using a firewall, try disabling it temporarily and seeing if that improves things. Norton products in particular have been known to severely impair various SL functions, including teleports and texture rezzing, but the same issues may appear with other firewalls as well. If this solves the problem, re-enable the firewall, and then configure it to allow Firestorm access to the 'net; for more on that, see here.
  • Right-click your tag or a non-prim part of your avatar and select Script Info. If the number of scripts reported is in the triple digits, then it might be causing the TP fail. Try removing scripted prims. To determine which attachments contain the most scripts, go to World → Parcel Details, click Script Info at the bottom and then Avatar at the top. This will list your scripted attachments with their size in memory (not number of scripts) to help you know what to try removing first.1) Note that UNscripted prims have no effect on TP failing.2)
  • If you have teleport screens disabled, try turning them back on: Preferences → Move & View -> Teleports→ Disable Teleport Screens … make sure it is NOT checked.




1) Often, scripts in worn attachments are old-style resizers, which use one script per prim. In 200-prim hair, that is 200+ scripts! Click on the hair, jewelry, shoes, or other attachment, and if there is a menu option to delete resize scripts, then make a copy of the item in your inventory and delete the scripts out of one copy. Wear the now-unscripted copy and save the scripted one in your inventory in case you need to resize it again in the future.

Naturally, you do NOT want to stop or remove scripts from HUDs or other items that perform useful functions, like AOs, Mystitool, combat HUDs, etc., though you can reduce your scripts further by setting up and using the built-in client-side Firestorm AO instead of an AOHUD.


2)IMPORTANT: Avatar Complexity (formerly Avatar Render Draw Weight, also formerly Avatar Rendering Cost, which were calculated differently) is totally unrelated to script count. Low complexity does not mean your script count is low. Complexity is an indication of how much work your computer has to do to draw an avatar, no more. The association between Avatar Complexity (draw weight/ARC) and scripts is a myth, and totally false. Also, high complexity does not interfere with TP; that too is a myth.


ati

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AMD/ATI Video Card Specifics

Download AMD Drivers & Software https://support.amd.com/en-us/download
How to Uninstall AMD Drivers http://support.amd.com/en-us/kb-articles/Pages/GPwrapU57RemoveOldGraphicsDrivers.aspx
How to Clean Install Drivers https://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx

If you have an AMD/ATI graphics card then you may need to do these steps (ATI drivers don't seem to support OpenGL graphics very well, and SL viewers use OpenGL, as opposed to DirectX).

Graphics Glitches

Graphics Artifacts

If you occasionally see an explosion of colored shards and shapes across your screen, these are graphics visual artifacts, and there are various causes for them. One is the lack of OpenGL support with ATI/AMD graphics cards and drivers. While ATI/AMD graphics can be good graphics cards, the drivers can also be finicky for SL.

The workaround to clear away the artifacts is found in Preferences - Graphics - Hardware Settings - Enable OpenGL Vertex Buffer Objects. Toggle that setting off, then back on again when you see the artifacts. You want to keep this setting enabled as it gives a considerable boost to your FPS.

For ease of access, you can add this setting to your Quick Preferences. The debug setting is RenderVBOEnable and use a simple Radio on/off option http://wiki.phoenixviewer.com/fs_quick_preferences#adding_removing_settings

Crashing

VBO is known to cause crashes in multiple different scenarios with older graphics cards. So one thing to try:

  • Disable VBO: Run the viewer and before logging in, press Ctrl-P to bring up the Preferences window. Then click on Graphics → Hardware Settings tab. Make sure that “Enable OpenGL Vertex Buffer Objects” is not checked. Note this may result in lower FPS.

The AMD Raptr software is known to cause viewers - and games - to crash. This has been discussed on Steam; for example, see this thread. Check to see if you have Raptr installed; if so, try uninstalling it.

The World is Pink

If you are seeing everything pink, the issue is the graphics card driver. The best solution is to update the graphics card drivers.

If for any reason, this is not an option:

  • Enable the Advanced menu with Ctrl-Alt-D, if it isn't already
  • Then Advanced → Debug settings → RenderMaxTextureIndex → Set this to zero
  • This should fix the pink textures but may also cause a drop in your FPS (Frames per second)

Alternately, you can go to PreferencesGraphics -> Hardware Settings→ Enable OpenGL Vertex Buffer Objects - and disable that.

How to Determine What Version of Catalyst / Crimson You Have

This page gives guidance for Windows 7; more information is here.

13.9 Windows Graphics Driver Version: 8.17.0010.1230 OpenGL Version: 4.2.12422 Compatibility Profile Context 13.152.0.0
14.4 Windows Graphics Driver Version: 8.17.0010.1280 OpenGL Version: 4.2.12874 Compatibility Profile Context 14.100.0.0
15.7 Windows Graphics Driver Version: 8.17.0010.1395 OpenGL Version: 4.2.13397 Compatibility Profile Context 15.200.1046.0
15.7.1 Windows Graphics Driver Version: 8.17.0010.1404 OpenGL Version: 4.2.13399 Compatibility Profile Context 15.200.1062.1002
15.9 Beta Windows Graphics Driver Version: 8.17.0010.1404 3) OpenGL Version: 4.2.13399 Compatibility Profile Context 15.200.1062.1004
15.11 Beta Windows Graphics Driver Version: 8.17.0010.1404 OpenGL Version: 4.2.13399 Compatibility Profile Context 15.201.1151.1007 “Crimson”
Crimson Edition 15.30.1025 Windows Graphics Driver Version: 8.17.0010.1429 OpenGL Version: 4.2.13416 Compatibility Profile Context 15.300.1025.1001
unknown Windows Graphics Driver Version: 8.17.0010.1452 OpenGL Version: 4.2.13431 Compatibility Profile Context 16.150.2401.1002
16.7.2 Windows Graphics Driver Version: 8.17.0010.1460 OpenGL Version: 4.2.13441 Compatibility Profile Context 16.200.1035.1001

Known Good ATI Driver

Before doing anything else, if you used a work-around “fix” of copying Catalyst driver DLLs into the Firestorm folder, them please remove those DLLs before proceeding with the install of any new driver.

Catalyst 15.7.1 drivers or newer.

  • Catalyst 15.7.1 drivers or newer.
  • Rather than relying on the built-in Windows driver update function, visit the AMD site directly and update from there; click here to locate the drivers for your system.

fs_intel_issues

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Intel Issues

Windows 10 and Intel Stuck at Initializing VFS

If you have Intel Graphics HD, Intel Graphics HD2500 and Intel Graphics HD4000, and are using the 64bit version of Firestorm 5.0.7 or later, on Windows 10, refer to this page.

Outdated Driver Error

If you are on Windows 10, and get an error such as this:

Firestorm is unable to run because your video card drivers did not install properly or are out of date, or are for unsupported hardware. Please make sure you have the latest video card drivers, and even if you do have the latest, try reinstalling them. If you continue to receive this message, contact the Second Life Support Portal


…then refer to this page.

If you are on Windows 10, and get this error:

Load Library failed with error 1114, Dynamic Link Library (DLL) initiation routine failed


Check first for switchable graphics card: Dual Graphics Issues
If you have Intel graphics only, then use the instructions on this page: Intel Fix 32-bit.

Viewer Screen Is Too Large, Top Menu Bar Is Missing, and Click Area Is Too Low

This is a known issue with recent Intel graphics drivers, affecting other graphics applications besides SL viewers.

  • Many people have received this graphics driver update without realizing it.
  • The problem sometimes appears after a crash.
  • Many users on HP laptops with OEM drivers are having this problem, although it is also affecting others.

What to do:

  • Try rolling back to a previous driver that worked for you.
  1. Method 1 https://www.intel.com/content/www/us/en/support/graphics-drivers/000008628.html for instructions. If the Roll Back Driver button is grayed out; see
  • Some users have reported that the following newer driver fixes the problem: Intel® Graphics Driver for Windows* [15.46] Version: 15.46.05.4771 (Latest) Date: 8/23/2017. Download from https://downloadcenter.intel.com. This driver may or may not be available to you depending on your computer.
  • Workaround: Run the viewer in Full Screen Mode. Preferences → Graphics → General → Fullscreen Mode, then relog.

More information: Please refer to FIRE-21264 for more information and to report any additional details about the issue.

Graphics Issues After Win10 Update

If you start experiencing graphics issues after a Win10 update, such as driver crashes, or simply very poor performance, the first thing to try is a full computer reboot.

If that doesn't help, reinstall your graphics card driver from the card maker's website, not from Windows. That is, from nVidia, AMD, or Intel.

If you have Intel HD 2000 or 3000 graphics, refer to this page.

Laptop dual graphics issues

If your laptop has an Intel CPU and also has either an AMD or Nvidia graphics system, it may have the ability to switch between the Integrated Intel graphics (for power savings) and the AMD/Nvidia (for performance). But sometimes Firestorm isn't automatically configured to use the high-performance graphics.

You can confirm this issue by looking at Help → About Firestorm and checking the name of the graphics card listed. If it says Intel, please follow the steps on this page.

Intel 500 Series & Flickering

Screen is Flashing on certain Graphics Settings

This mysterious flashing problem has been reported numerous times now and after some investigation we believe we finally have a repro for what's causing the issue. We do not yet know the specifics of exactly which systems are affected.

Typically the issue arises when Worn Rigged Mesh is in view and has at least one texture containing alpha and set to alpha blend mode. Alpha masking and emissive mask do not reproduce the problem.

We have also verified that this reproduces using the Official LL Viewer.

The Following Table shows which systems and drivers we have tested and whether they reproduce the Flashing Issue.

Graphics CardDriverOperating SystemRepoduced
Intel(R) HD Graphics 530 10.18.0015.4271 Windows 10 64-bit (Build 10240) Yes
Intel(R) HD Graphics 530 10.18.0015.4279 Microsoft Windows 10 64-bit (Build 10240) Yes
Intel(R) HD Graphics 520 10.18.0015.4293 Microsoft Windows 10 64-bit (Build 10586) Yes
Intel(R) HD Graphics 520 10.18.0015.4248 Microsoft Windows 10 64-bit (Build 10240) Yes
Intel(R) HD Graphics 520 10.18.0015.4279 Microsoft Windows 10 64-bit (Build 10240) Yes
Intel(R) HD Graphics 520 20.19.0015.4300 Microsoft Windows 10 64-bit (Build 10586) Yes
Intel(R) HD Graphics 530 20.19.0015.4352Microsoft Windows 10 64-bit (Build 10586) NO This Driver does NOT reproduce the issue

The Driver Version linked in the above table (DRIVER VERSION: 15.40.14.64.4352 & 15.40.14.32.4352) Has not reproduced the issue for us and is the Driver we recommend that you download direct from Intel.

If you receive the following Message when installing the Intel Driver:

The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer.
This is an indication that you have an OEM Driver installed by the manufacturer. This Leaves you with two options:
  • Check the website (or contact support) of your specific PC manufacturer and check for updates.
  • Uninstall the OEM Driver and install the Intel Driver direct from Intel. This method is carried out At Your Own Risk
Temporary Work Around

If decide to wait for an update from your computer manufacturer, or are simply uncertain about removing an installed driver, the following steps may help to make things more tolerable for you until your drivers are updated.

  • If ALM is disabled the flashing will always reproduce unless Hardware skinning is disabled.
  • If ALM is enabled the flashing will only reproduce when the avatar wearing the alpha blended rigged mesh is standing in Linden water.
    • If Hardware Skinning is disabled, the flashing stops in this case too.

Note: If you install the recommended driver above and still experience issues please read the related jira FIRE-17290 and add your details to the comments. Instructions for using the Jira can be found HERE

firestorm_troubleshooting

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Troubleshooting and Quick Fixes - Firestorm Viewer

For basic information on how to get help, click here.
This page covers issues and problems which you might encounter with Firestorm; for topics concerning how to use the viewer, you are instead directed to the main Firestorm documentation page.
The topics here are divided into issues which are directly related to the viewer, and those which are really SL issues or bugs.
Should this not be helpful, then please contact support. The best place to get fast help is in one of the in-world groups. Otherwise, you may contact any of our support team. We will do our best to assist you.
If you believe you have found a genuine bug - or have a feature request, then you can file a JIRA.

Introduction

For an introduction to the basics of troubleshooting, please refer to this page.

Tutorials

Phoenix has some video tutorials on YouTube; you may want to visit and bookmark the Phoenix Viewer channel.

Crash/Login Issues

Web Feed, Audio, Video and Voice

Other

General

Lag and Network

Hardware

Operating System / Software

Windows
Mac
Linux

Griefing, Scams, Phishing

Other

copy_paste_fail

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Copy/Paste No Longer Work

If you find that you are no longer able to copy/paste text to or from the viewer, the cause may be…

  • You have Uniblue Powersuite installed and running. This supposed “speed booster” program is known to cause conflicts, including rendering copy/paste non-functional. Generally speaking, avoid any programs that purpurt to increase your speed - game boosters are also nasty when it comes to SL viewers.

Webroot Blocking Copy/Paste

This appears to affect only Firestorm 4.4.2 and later versions. However, the issue is not restricted to Firestorm or even SL viewers in general; see here for example.

If you find yourself unable to copy/paste using Firestorm, chances are good that you're using the Webroot anit-virus. If so, the issue is with “Identity Shield”.

  • Open WebRoot on your PC
  • Click on Identity and Privacy tab
  • Click on the View/Edit Applications link towards middle
  • In the row that Firestorm is on, click the radio button in the Protect column
  • Click close
Note that this change may affect performance when using WASD keys for movement. If you notice your movement using WASD keys is not smooth, but moving with Arrow keys is smooth, change the setting from Protect to Allow, or try the suggestion below.

Should this not fix the problem:

  • Open WebRoot on your PC
  • Click on Identity and Privacy tab
  • Turn identity shield off

Webroot bug report: Copy-Paste-Stops-Working-in-some-applications

General Webroot issues: Webroot and SL Viewers


With thanks to West Habercom for the Webroot info, and to Rhiannon Skinstad for additional info.

mac_crash_upload

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Mac: Crash When Using File Picker

Note: this issue does not appear to occur on Sierra.

If you find that you are crashing when uploading images, or doing anything that opens a file picker, then read on.

When you open a Finder window from SL, if you are in either Icon mode or Coverflow, and switch to either List or Columns mode the viewer will still crash. You need to do the following to work around this:

OS Versions up to (but not including) Yosemite

  • Log into the viewer
  • Go to Build menu in top menu bar → Upload → Image
  • When Finder opens, change the view mode to List
  • Cancel the Finder
  • Exit the SL Viewer
  • Relaunch

You should now be able to upload - and perform operations with the file picker in general - without crashing. You can even switch between List and Columns. But, you can never switch to the Icon or Coverflow.

Yosemite and Later

  • Login
  • Open Inventory
  • Go to Build menu in top menu bar → Upload → Image
  • Switch view mode to either List or Columns
  • Cancel the Finder window
  • Exit the viewer
  • Relaunch the viewer
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