Canonical ended support for the transitional package of ia32-libs. And because both the 32-bit and 64-bit viewers have 32-bit dependencies, viewers may not perform as expected, or at all in some cases.

There are two solutions, one identifies libraries that are dependencies, the second is a more complete installation of 32-bit support.

Note that most 32-bit libraries cannot be installed on 64-bit Linux using Synaptic or the Software Center; you must use apt-get in a terminal.

Ensure 32-bit architecture support is enabled

sudo dpkg --add-architecture i386
sudo apt-get update

Install the base libraries

NOTE: These files can't be installed using Synaptic or Software Center.

sudo apt-get install libglu1-mesa:i386 libgtk2.0-0:i386 libidn11:i386 libpangox-1.0-0:i386 libpangoxft-1.0-0:i386 libqtwebkit4:i386

gstreamer0.10 is required; gstreamer1.0 is not yet supported.

You may need to install additional plugins:

64-bit command

sudo apt-get install gstreamer0.10-pulseaudio:i386 gstreamer0.10-plugins-base:i386 gstreamer0.10-plugins-good:i386 pepperflashplugin-nonfree

32-bit command

sudo apt-get install gstreamer0.10-pulseaudio gstreamer0.10-plugins-base gstreamer0.10-plugins-good pepperflashplugin-nonfree

NOTE: one or more of these packages may attempt to remove their 64-bit counterpart. Consult your distribution's help documents and/or forums to see if there is a means of installing both.

Additionally, depending on your particular Linux and hardware setup, you may need to locate and install some additional packages:

Growl is a desktop service that puts notifications on your desktop. Firestorm can make use of that service and show you notifications while the viewer is not in focus.

sudo apt-get install libnotify-bin:i386

NOTE: libnotify-bin:i386 may attempt to remove its 64-bit counterpart. Consult your distribution's help documents and/or forums to see if there is a means of installing both.

If you find that you are running into problems running Firestorm, or are receiving a media-plugin-webkit error, Manwa Pastorelli recommends the following packages:

Install the following packages

Packages shown in red may attempt to remove other packages from your system, which may lead to system instability. Install these packages one at a time and observe any mention of packages to be removed.

Packages shown in green may be already installed as a result of installing one of the other packages listed on this page.

sudo apt-get install libstdc++-4.8-pic:i386 
sudo apt-get install libapr1:i386 libaprutil1:i386 libgl1-mesa-dev-lts-xenial:i386 
sudo apt-get install libatk1.0-0:i386 libdb5.3:i386 libfontconfig1:i386 libfreetype6:i386 libuuid1:i386 libx11-6:i386 libxinerama1:i386 libxrender1:i386

If you run across the media_plugin_cef failure message, installing these packages may help:

sudo apt-get install libnss3:i386 libnspr4:i386 libxtst6:i386 libgconf-2-4:i386 libxss1:i386

NOTE: This method is not recommended for Ubuntu 14.04 or newer, nor any variants of newer Ubuntu releases.

This method installs the 32-bit libraries from a previous distribution. Note that this may cause undesirable side effects, user beware. This has been tested with the release candidate of Ubuntu 13.10 and all is well and functional. This may fail on newer versions of Ubuntu and Mint.

Open a terminal and enter the following commands:

sudo add-apt-repository "deb http://old-releases.ubuntu.com/ubuntu/ raring main restricted universe multiverse"
sudo apt-get update
sudo apt-get install ia32-libs

Regardless of the method you choose, rebooting at this point can ensure that all required 32-bit libraries are referenced, though this may not be necessary.

http://www.firestormviewer.org/downloads/#synved-tabs-1-2

cd ~/Downloads
mkdir Firestorm

# For xz compressed files
tar xf Phoenix_Fire{tab to expand} -C Firestorm --strip-components=1

# For bz2 compressed files
tar xjf Phoenix_Fire{tab to expand} -C Firestorm --strip-components=1

At this point, you can launch Firestorm from a terminal:

cd ~/Downloads/Firestorm
./firestorm

And watch the output, optionally copy it for analysis since not all of it made its way to the viewer log.

NOTE: Qpainter errors can be safely ignored.

You can also create a desktop shortcut, either manually or by running this script in a terminal:

~/Downloads/Firestorm/etc/refresh_desktop_app_entry.sh

If you crash continually, it will be helpful to get a backtrace, like so:

cd ~/Downloads/Firestorm
sed -i "/^#export .*gdb/ s/^#//" ./firestorm # This enables gnu debug
./firestorm

At the (gdb) prompt, type r to launch Firestorm. When Firestorm crashes, you should be back at a (gdb) prompt.
Type bt to get a backtrace. Copy everything from the terminal screen to a text file (there may be several pages, press Enter until you get the gdb prompt again).
Type q to exit gdb.
Create a Support Request on our Jira and attach the backtrace as well as crash logs. JIRA can guide you through the process.

NOTE: You can turn off debugging with:

sed -i "/^export .*gdb/ s/^export/#export/" ./firestorm

Log out of Firestorm.

Using your file manager (dolphin or whatever), locate the Firestorm install directory), and inside that the shell script called firestorm. Open this with a text editor (Kate, or whichever you prefer).

Find the line, '#export LL_BAD_OPENAL_DRIVER=x', in the 'firestorm' script, and take out the '#', to make the line look like 'export LL_BAD_OPENAL_DRIVER=x', save the script.

Now run Firestorm and try streaming audio. You may experience a delay in in-world sounds; if so, relogging might help.

You need to install the pepperflash plugin for Chromium

sudo apt-get install pepperflashplugin-nonfree

If you have a 64-bit linux install, then the default currently is that you will also have a 64-bit version of Flash. This will not work for viewing flash videos. Try installing the 32-bit version of flash as well, then proceed as follows:

First create a 'plugins' folder in your .mozilla folder, copy, paste, and enter the following:

mkdir ~/.mozilla/plugins/

Now create the link in that new folder, copy, paste, and enter the following line:

ln -s /usr/lib/flashplugin-installer/libflashplayer.so ~/.mozilla/plugins/libflashplayer.so

Flash video should now work, to test it out enable the inbuilt browser and head over to YouTube, and try a video.

NOTE: Streaming QuickTime may not work on a 64-bit Linux with either the 32-bit or 64-bit Firestorm.

• Manwa Pastorelli
• Jean Horten
• ShortyObrien

For example, say you have a few links to a hair item. You then at some point rez out that hair item to edit it, then take it back into inventory. The item will have a new UUID, so all your links to that item will be broken. To fix those links, proceed as follows:

• locate one of the links in your inventory
• right click the link and select Replace Links
• a window like the one to the right will open, showing the name of the link, and how many links like it are in your inventory
• now locate in your inventory, the item you wish these to link to (using the example above, the hair item which you rezzed out)
• drag this item into the box labeled New
• click on Start.

NOTE: This function is handy if you also have broken links in inventory that you wish to repair.

This window is opened by double clicking a script which you can modify - or by right clicking it and selecting Open. It edits, compiles, and saves scripts written in LSL. For more information about scripting, visit the LSL Portal.

If a script is no-modify, you are notified that “You can not view or edit this script…”.

• Description: Description of the currently open script. Not shown when editing a script in-world.

• Menu: Beneath the description is a menu bar. Some of the menu functions are replicated in the buttons below it.
  • File:
    • Save: Save changes to th script - if it has been modified.
    • Revert All Changes: Reverts to the last saved version of the script; any changes made since that point will be undone.
    • Load from file: Loads a LSL script from your hard drive. A file picker will open, allowing you to browse to the saved script.
    • Save to file: Save the current LSL script to your hard drive.
    • Script Editor Preferences: Opens a window where you may change defaults for the script editor window.
  • Edit:
    • Undo: Reverts the last edit action.
    • Redo: Reverts the last undo.
    • Cut: Removes the selected block of text to the clipboard (from which it may be pasted).
    • Copy: Copies the selected text to the clipboard.
    • Paste: Pastes the contents of the clipboard at the current cursor locations
    • Select All: Selects all the text in the script, for later copy or cut.
    • Deselect: Deselects all selected text.
    • Search/Replace: Opens a window which you acn use to search for, and/or replace text in the script.
  • Help:
    • Help: Link through to the LSL portal on the SL Wiki.
    • Keyword Help: Opens the LSL Refernce on the SL Wiki.
    • Script Library: Opens the script library web page in your browser.

• Status Indicator On the top right is a square colored status indicator. By default, this is dark yellow/orange.
  • D.Yellow: Script has been opened but not modified and resaved.
  • Green: On script save, shows that the script compiled and saved correctly.
  • Red: On script save, this shows that there were errors in compiling and/or saving the script.

• Buttons: Most of the buttons are duplicates of the menu items listed above:
  • Save Script
  • External Script Editor: Load the script into an external text editor. The program to be used may be defined in the ExternalEditor debug setting. Alternately, if this is not defined, Firestorm will use any program that is defined for the .lsl file extension, in your operating system.
  • Load Script from Hard Disk
  • Save Script to Hard Disk
  • Cut
  • Copy
  • Paste
  • Undo
  • Redo
  • Search/Replace
  • Script Editor Preferences

• Main editing field: Contains the actual LSL code. The editor highlights relevant LSL keywords and attempts to maintain your indentation based on bracket usage. You can hover your cursor over any keyword for a brief tooltip description of its functionality.

• Log: Under the main editing field, displays messages regarding save and compiler status. If the compiler finds an error when you try to save, it displays the line and column number where it was discovered, along with a brief message about the nature of the problem.

• Reset: Restarts execution of the script from the beginning. Can be useful to “refresh” malfunctioning scripts. Not applicable if you are editing a script in your inventory.

• Running: Sets the running state of the script. Uncheck this box to stop execution. Not applicable if you're editing a script in your inventory.
• Mono: Runs the script on the Mono scripting engine for better performance. Enabled by default. If there are compatibility issues, uncheck this to run the script on the older, original LSL engine. If you're editing a script in your inventory, then normally, scripts are saved in LSL2; however, you can change the default to mono in Preferences→ Firestorm→ Build 1 tab.

• Insert: This dropdown contains a list of every built-in function in LSL. Choose a function to paste its name into the editing field at your cursor's location.

The Firestorm inventory window is accessed by clicking the inventory icon on the bottom button bar.

This will open the inventory window, which is initially docked, but as with all other such windows, may be undocked. A typical inventory window looks like the one below.

• Help: Click the question mark to get help - this page.
• Minimize: The horizontal line will minimize the window on your screen.
• Close: To the right of the redock arrow is an X; clicking this will close the inventory window. To reopen, click the inventory button again, as described above.

• Filter: If you wish to search for items with specific names, type part of the name here. Partial matches work; for example, if you type in hair it will match chair as well as hair. The inventory folders will open and all matching items will be shown, but not others. To remove the filter, click the X that appears at the end of that edit box.

• Collapse: Clicking this will close all open inventory folders.
• Expand: To open all inventory folders, click this button.
• Filter Types Dropdown: You can narrow your inventory search by a single type of content with the dropdown menu. For more detailed filtering, click Custom at the bottom of this menu.

There are three views available in the inventory window; you can toggle between them by clicking the tabs described below:

• INVENTORY: This tab displays your entire inventory in the window.
• RECENT: Clicking this tab will reduce the inventory to showing only recent items. By default, this means all items acquired since last login. This default can be changed - see below.
• WORN: This tab shows only those items in your inventory which are currently worn.

Below these three tabs is your inventory proper. Inventory is organized into a hierarchical tree. By default, the main inventory consists of two folders, which you cannot rename: Inventory and Library. Within Inventory are more folders. Some of these are system folders, meaning they have default and standard uses and cannot be removed or renamed or moved; all other folders here can be manipulated at will. For the most part, this main folder will contain items you accumulate in SL, things you purchase, or make.

The Library folder, on the other hand, is supplied by SL. It contains all manner of things which might be of use. You are free to use items in this folder as you wish, but you may not delete or otherwise manipulate the contents.

If a folder icon has a small arrow to the left, then it contains items; click that arrow to expand the folder. Folders may contain single items or other folders, or a mix of both. Items may be objects, textures, animations, and so on.

If you click on any folder, to the left of the name you will see the number of elements in the folder, that is, actual items, and subfolders. Referencing the image above, the Objects folder shown contains 28 items, and 6 subfolders.

Note that the total displayed (6616 in the image) includes items and folders.

Below the inventory view are more icons:

• Gear: Clicking this icon pops open a menu, shown to the right. The entries in the menu are as follows:
  • New Inventory Window: Open a new inventory window. Note that if you have a lot of items this may take a moment to open.
  • Sort by Name/Most Recent: Sets how you wish folders and items to be sorted in the inventory display.
  • Sort Folders Always by Name: This forces folders to sort alphabetically, regardless of the setting above.
  • Sort System Folders to Top: This places the system folders at the top of the list of folders, with all the others below. System folders include: Animations, Body Parts, Calling Cards, and so on, down to Trash.
  • Search By: Allows you to search inventory according to different fields:
    • Name
    • Creator
    • Description
    • UUID
    • All
  • Add objects on double click: If enabled, double click on an attachment will cause it to be added to its attachment spot; if disabled, it will be worn (meaning any currently worn attachments on that sport will be removed).
  • Add clothes on double click: As above, but for layered clothing, as opposed to attachments.
  • Show Filters: Opens the Inventory Finder, which enables you to limit which items are visible in your inventory, according to item type.
  • Reset Filters: Clears all filters set with Show Filters.
  • Close All Folders: Same as the Collapse button.
  • Empty Lost and Found: Deletes the contents of the Lost and Found folder without moving them to the trash. Use with caution!
  • Save Textures As: Disabled unless a texture is selected in the inventory list. Then it will allow a texture to be saved to your hard drive.
  • Share: Click this to give the selected inventory item(s) or folder(s) to another avatar. A window will open, from which you may select who to give it to. This method is an alternative to dragging the item(s) onto an avatar's profile.
  • Find Original: Disabled unless the currently selected item in your inventory is an inventory link. ²⁾
  • Find All Links: If clicked when an item is selected, this will show all links to it - if any exist.
  • Replace Links: Used to repair broken inventory links. Refer to this page for more information.
  • Show Links: When enabled, this will display links in inventory.
  • Show Only Links: Filters the list to show links only, hiding all other items.
  • Hide Links: Prevents links from being shown.
  • Empty Trash: Removes the contents of the Trash folder. Use with caution - this cannot be undone! (Same as right clicking the trash folder and selecting Empty trash.)

• +: Creates a new item in the currently active folder. The same options are available by right clicking a folder name.
• Suitcase Icon: This opens a new inventory window, and is thus the same as selecting “New Inventory Window” from the gear menu.
• Total: This shows the total count of elements (items and folders) in your inventory.

The bottom of the inventory window has 3 buttons:

• Profile: This will be disabled unless an item is selected - then, when clicked, it will display the item's properties.
• Share: Allows you to give the selected item(s) to another avatar. Same as dragging the item onto the avatar's profile.
• Marketplace/Wear/Teleport/Play: The third button will change depending on what you currently have highlighted in inventory:
  • Marketplace: If you have a folder, texture or a script highlighted, then it will read Marketplace; clicking it will open the SL Marketplace in your web browser.
  • Wear: The button will show Wear if you have an wearable item, or any object, highlighted.
  • Teleport: Shown if you have a landmark highlighted.
  • Play: This shows on highlighting a gesture or animation.

Inventory can be searched by typing into the white space at the top. As you type, inventory is filtered to show only items that match what has been typed. As described above, you can search by name, creator, description or UUID.

If you want to search on multiple words, separate them with a '+', but without spaces. For example, if you are looking for a landmark that you think contains Firestorm Marina, type in: Firestorm+Marina. This will match (assuming you actually have such a landmark, of course), Firestorm Gateway Marina.

To clear the search field, click the 'x' at the end of the search bar.

Normally, search operates across all tabs in the Inventory window. If you want to use separate searchs on Inventory tabs, then go to Preferences → User Interface → Interface Windows → Allow separate search terms on each tab in inventory.

If you right click any inventory item or folder, you get a menu. This menu will vary depending on context; for example, right clicking a menu will give a different menu that right clicking an item.

• Share: Selecting this allows you to give the selected item to someone else. The avatar selector window opens, allowing you to select the person you want to give it to.
• Open: Certain types of items may be opened or previewed: scripts, notecards, textures, sounds, gestures.
• Properties: This opens the item properties window, where you may view and change select item properties.
• Rename: Allows you to rename the object; only available if the object is modifyable for you. (You can also press F2 to edit an item's name.)
• Copy Asset UUID: Copies the UUID of the object to the clipboard, for some types of item.
• Restore to Last Position: if the item is an object, this will cause it to be rezzed out to its last position in the region. Use with caution! The function doesn't take into account the region name, only coordinates within a region. So do not use it if the object was never rezzed out in the region you are in, unless you are prepared to go hunting for it.

• Copy: Select this to make a copy of an object. You can then use one or both of the following two to paste copies.
• Paste: Paste a previously copied item into the folder which is currently selected. (You cannot make a copy if the item is no copy for you.)
• Paste as Link: Pastes a link to a previously copied item, into the folder which is currently selected.
• Replace Links: Used to repair broken inventory links. Refer to this page for more information.

• Delete: As the name suggests, this deletes the selected item, moving it to your Trash folder.

• Wear: Wears the item on your avatar, replacing any other items which might be already worn in the same spot.
• Add: Wears the item on your avatar, adding it to any other items which might already be worn in the same spot.
• Attach To: Allows you to select a body part on which to wear an object.
• Attach to HUD: Allows you to select an HUD point on which to attach the object.

For the Recent tab only:

• Show in Main View: Highlights the item in the Inventory tab.

• Share: Selecting this will allow you to give the folder (and its contents) to someone else. The avatar selector window opens, allowing you to select the person you want to give it to.
• New Folder: Creates a new folder inside the currently selected one. The name will default to New Folder, and will start off in edit mode so you can rename it.
• New Script: Creates a new, default script in the current folder.
• New Notecard: Creates a new blank notecard in the current folder.
• New Gesture: Creates a new gesture in the current folder.
• New Clothes: Creates a new clothing item in the current folder. Select the type from the sub-menu.
• New Body Parts: Creates a new body part in the current folder. Select the type from the sub-menu.
• Use as default for: Allows you to set the folder as the default folder for uploads of images, sounds, animations or (mesh) models. To view the current default folder settings, look in Preferences→ Firestorm -> Uploads.

• Replace Current Outfit: Removes all attachments and replaces them with the contents of the current folder. If the folder contains body parts *system hair, skin, shape, eyes), any worn ones will also be replaced; if any of the four required body parts are not present in the folder, the currently worn one will remain worn.
• Add to Current Outfit: Adds the items in the current folder to your avatar. Any worn attachments will not be removed. If the folder contains any system body parts, then the worn parts will be replaced (as you cannot wear more than one of each part).
• Wear items: Similar to Replace (described above), except that attachments are not removed if the folder contains no replacement. For example, if you are wearing something attached to the Chest point, and the folder has no object that would attach there, the existing attachment will not be removed.
• Remove from Current Outfit: If you are wearing any of the items in the current folder, they will be removed.

• Rename: Allows you to rename the currently folder. This can also be accomplished by pressing F2, rather than right-clicking it.

• Copy: Select this to make a copy of a folder. You can then use one or both of the following two to paste copies. (Naturally, this will not be available if the item is no copy for you.)
• Paste: Paste a previously copied folder into the folder which is currently selected.
• Paste as Link: Pastes a link to a previously copied folder, into the folder which is currently selected. As with items, this is just a reference.

• Delete: Allows you to delete the selected folder, and everything inside it. The folder is moved to your trash.

Aside from the usual Share option, there is a Cleanup Broken Links option. This will remove any broken links from the folder, without you having to unprotect it, and then manually go through and delete broken links.

With the advent of Direct Delivery, there can now be a new Received items folder or sub-panel in the inventory window. This will appear the very first time you make a purchase from the SL Marketplace, that is sent by Direct Delivery - as opposed to the previous “Magic Box” system.

If you prefer to have this sub-panel displayed as a normal inventory folder, open Preferences→ User Interface -> Interface Windows, and enable Show the Received Items folder in normal inventory.

For more information on Direct Delivery, please see the Direct Delivery FAQ.

There is a helpful tutorial video here.

This panel combines several functions into one place. It is accessed by clicking the People icon in the bottom button bar.

The panel is divided into tabs…

Radar is presently sortable by name, age, seen and range. Just click on the appropriate button.

• The untitled column to the right of Name shows whether the person is speaking on voice
• The next column will display a green square if the person is in the same region as you, yellow if in the same parcel (ie, yellow and green, usually, for both same parcel and same region).
• The next shows if the person is typing.
• This column indicates is the person is sitting.
• The next column will show a $ sign if the person has payment info on file, and a $$ for payment info used.
• Then comes Avatar has notes, which will contain an N if you put notes on that person's profile.
• Age indicates the avatar's age in days.
• Seen is the length of time the person has been within radar range.
• Range shows their current distance, in meters. Use of bolding and color distinguishes chat range, shout range, and beyond.

When you right click on a person's name you get the following options:

• View Profile: Opens a window showing the person's profile.
• Add Friend: This option is only shown if the person is not already on your friends list. It will send a friendship request.
• Remove Friend: This option is only shown if the person is on your friends list. Clicking it will dissolve the friendship. Currently, the other person is not informed, but one copy of your calling card will be removed from the person's Calling Cards folder (a second copy will remain there until/unless they choose to delete it; if the person is logged in at the time, the removed copy will appear in their Trash).
• IM: Opens an IM to the person.
• VoiceCall: Initiates a private voice conversation with the other person. Naturally, both need to have voice enabled and functioning.
• Map: If your friend gave you map rights, this item will be enabled. If clicked, it will open the world map and show the person's current location.
• Track: shows a beacon allowing to you locate the person and track their movement. (Versions after 3.2.2 only.)
• Share: If you click this entry, an IM window opens; you can then drag and drop inventory items into it, to give them to the other person.
• Pay: Opens a window, which you can use to pay the other person L$. Some default values are shown, or you can type the number in manually.
• Offer Teleport: Click this if you wish to offer to teleport the person to your present location.
• Teleport To: Teleports you to the other person's location.
• Zoom In: If enabled, moves your camera to view the other person.
• Invite to group: allows you to invite the person to a group you belong to; opens the Groups selector window.
• Get Script Info: Displays the script info for the avatar; requires that the Firestorm bridge be enabled and worn.

• Block/Unblock: aka Mute/Unmute. This mutes the other person, completely blocking them from contacting you. You will not see anything they type in local chat or receive any IMs they might send, and all inventory offers made will be automatically declined. Use with caution; muting a person can also mute their objects, which means that if you make a purchase from them, you are likely to not receive what you paid for.
• Report: Allows you to file an abuse report against the selected avatar. This should not be done lightly and never be misused. Click here for more information on what an abuse report is.
• Freeze: Estate managers/owners can use this to freeze an avatar's movements. This is a tool to be used in cases of griefing and not to be used frivolously.
• Parcel Eject/Ban: If selected, this will eject and ban the avatar from the parcel you are in. You must have the appropriate rights in that parcel or this will not work.
• Estate Kick/Ban: Similar to the above, but operates at the estate level. Therefore, this is only available to estate managers or owners.
• Estate Teleport Home: Selecting this will teleport the avatar to his/her home location. This does not ban them, however, and may fail if they have no home location set or if that location is not accessible (eg, the region is down).
• Derender: Temporarily derenders the avatar.
• Derender + Blacklist: Derenders and blacklists the avatar. This derender is permanent - unless you remove the person from the blacklist; see this page.

The Sprocket/Gear icon at the top of the Nearby tab has the same functions as the right click menu for individual avatar names.

The List icon, to the right of the gear, has the following radar functions:

• Show Minimap above Radar: If enabled, the panel expands upward to show a minimap of the current area.
• Limit Results to Specific Radius: If selected, a slider will appear at the bottom of the window, to the right of the sprocket/gear. Here you may change the range at which the radar is active. This allows you to monitor smaller areas than the radar normally can report. Useful if you only are interested in a parcel rather than an entire region and those adjoining. If you wish to have radar report at max range all the time, it is more efficient to just disable this option.
• Show muted and blacklisted Avatars: If enabled, radar will list people you have muted and/or derendered.
• Radar Name Format: Allows you to select how you want names to be displayed in the radar. Available options depend on how you have preferences set for display names and user names.
• Displayed Columns: You can enable or disable specific columns in the list. Handy if you want to reduce the overall width.
• Color names based on distance: same as the option in Preferences→ Colors -> Name tags.

• Report To: allows you to select whether to show radar notifications to chat or as notification toasts.
• Local chat distance ring in Minimap: Show chat raneg on the minimap. Same as the option in Preferences → Colors -> Minimap.
• Report Entering Draw Range: If enabled, this will report to chat when someone enters your draw distance range.
• Report Leaving Draw Range: If enabled, this will report to chat when someone leaves your draw distance range.
• Report Entering Chat Range: If enabled, this reports to chat whenever someone enters chat range (20m).
• Report Leaving Chat Range: If enabled, this reports to chat whenever someone leaves chat range (20m).
• Report Entering your Region: Enable this to have the radar report people entering the region you are currently in.
• Report Leaving your Region: Enable this to have the radar report people leaving the region you are currently in.
• Report Enter Alerts to Scripts: If enabled, the radar will send an avatar UUID to scripts. For more information, please refer to this page.
• Report Exit Alerts to Scripts: If this is enabled, the radar will send an avatar UUID to scripts. For more information, please refer to this page.
• Enhance Radar with LSL Bridge: ENhance radar functionality via the Bridge. Used to improve distance calculations.

• Open Blocked Residents & Objects:

  This displays the list of people and objects you have blocked (muted).

The '+' icon, to the right of the list (radar) icon, when clicked, will give the following message: “Friends can give permissions to track each other on the map and receive online status updates.” And it will ask you if you want to offer friendship to an Avatar that you highlighted. If they are already on your friends list, the '+' sign will be greyed out.

This tab shows your friends list. It has two tabs: Online and All, which are self-explanatory. The Possible Friends tab is used if you connect your SL account to Facebook; the tab will the show people whom you may know and wish to add as friends.

The list is organized in columns. The first shows the person's name. Following this are a series of icons:

• Edit rights, their objects: highlighted when the person has given you rights to edit, move, delete their objects.
• Edit rights, your objects: highlighted when you have given the person rights to edit, move, delete your objects.
• Map rights: highlighted when you have allowed the person to locate you on the world map.
• Online status: when highlighted, the avatar will be able to see your online status.

Two of these may be toggled on/off, so you can give or revoke edit rights, for example, by clicking the appropriate icon. The same is true for map rights.

When you right click on a person's name you get the following options:

• View Profile: opens the selected person's profile.
• IM: Opens an IM to the person.
• Offer Teleport: Click this if you wish to offer to teleport the person to your present location.
• Voice Call: Initiates a private voice conversation with the other person. Naturally, both need to have voice enabled and functioning.
• View Chat Transcript: Requires that chat be logged; set in Preferences → Privacy -> Logs & Transcripts.

• Remove Friend: This option is only shown if the person is on your friends list. Clicking it will dissolve the friendship. Currently, the other person is not informed, but your calling card will be moved to the person's trash.
• Invite to group: allows you to invite the epson to a group you belong to; opens the Groups selector window.

• Map: If your friend gave you map rights, this item will be enabled. If clicked, it will open the world map and show the person's current location.
• Share: If you click this entry, an IM window opens; you can then drag and drop inventory items into it, to give them to the other person.
• Pay: Opens a window, which you can use to pay the other person L$. Some default values are shown, or you can type the number in manually.
• Block/Unblock: aka Mute/Unmute. This mutes the other person, completely blocking them from contacting you. You will not see anything they type in local chat or receive any IMs they might send, and all inventory offers made will be automatically declined. Use with caution; muting a person can also mute their objects, which means that if you make a purchase from them, you are likely to not receive what you paid for.

The Sprocket/Gear icon at the top of the Friends tab has the same functions as the right click menu.

The List icon to the right, has these functions:

• Sort by Name: Sorts the friends list alphabetically. Useful on the All view.
• Sort by username: Only useful if you also have display names enabled.
• Sort by Status: Sorts the list by online status. Useful on the All view.

• View People Icons: If enabled, displays a small icon from the avatar's profile to the left of their name.
• View Permissions Granted: If enabled, shows the permissions icons described above; otherwise, these icons are hidden.
• View Conversation Log: Shows the conversation log (if logging is enabled).

The '+' icon to the right of the gear gives access to a powerful people search/selector window.

The window is organized into tabs.

• Search: type in part or all of a person's name, then click go, and the list below will populate with all matching names. Select the person you were looking for (assuming the name is listed), then double click or click on Ok to offer that person friendship.
• Friends: This is a simple sorted list of your friends.
• Near Me: Shows a radar list of avatars near you. You can increase the range to broaden the scope, if needed. The circular arrow will refresh the list. As above, if you find the name of someone you wish to add as a friend, double-click it or click the Ok button at the bottom.

Finally, the trashcan icon can be used to unfriend the selected person.

The Groups tab shows the list of groups to which you currently belong.

When you right click on a group, you get the following options:

• Activate: Sets the selected group as your active group.
• View Info: This displays the group profile, allowing you to view information about and manage the group (if you have the ability to do so).
• Chat: Opens the chat window for the selected group.
• Voice Call: Initiates a voice conference call with the group.

• Leave: Select this if you wish to leave the selected group. You are prompted for confirmation.

If you mouse over the list of groups, you will see two icons appear to the far right. These give fast access to the group profile.

The sprocket/gear icon at the top has the same options as the right click menu.

The list iconto the right, has this option:

• Display Group Icons: If enabled, shows an icon image of the group logo.

The '+' sign gives the options to:

• Join Group: This will open the search window, where you can enter the name of the group you wish to join.
• New Group (Create): Opens a blank group profile window, with which you may create a new in-world group. Fill in at least the group name and select the group maturity rating. Creating a group costs L$100.

The Trashcan icon allows you to leave the selected group.

The next tab of the People panel is Recent. This shows a list of people with whom you have recently had IM conversations - “recent” here meaning since you last logged in. The list will show the name of the person and when you last spoke to them.

If you right click a person's name, you get the following options:

• View Profile: Opens a window showing the person's profile.
• IM: Opens an IM to the person.
• Offer Teleport: Click this if you wish to offer to teleport the person to your present location.
• Voice Call: Initiates a private voice conversation with the other person. Naturally, both need to have voice enabled and functioning.
• View Chat Transcript: Requires that chat be logged; set in Preferences → Privacy -> Logs & Transcripts.

• Add Friend: This option is only shown if the person is not already on your friends list. It will send a friendship request.
• Remove Friend: This option is only shown if the person is on your friends list. Clicking it will dissolve the friendship. Currently, the other person is not informed, but your calling card will be moved to the person's trash.
• Invite to group: allows you to invite the epson to a group you belong to; opens the Groups selector window.

• Map: If your friend gave you map rights, this item will be enabled. If clicked, it will open the world map and show the person's current location.
• Share: If you click this entry, an IM window opens; you can then drag and drop inventory items into it, to give them to the other person.
• Pay: Opens a window, which you can use to pay the other person L$. Some default values are shown, or you can type the number in manually.
• Block/Unblock: aka Mute/Unmute. This mutes the other person, completely blocking them from contacting you. You will not see anything they type in local chat or receive any IMs they might send, and all inventory offers made will be automatically declined. Use with caution; muting a person can also mute their objects, which means that if you make a purchase from them, you are likely to not receive what you paid for.

The sprocket/gear icon at the top has the same options as the right click menu.

The List icon has the following functions:

• Sort by Most Recent: Sorts the list by when you last spoke with each person.
• Sort by Name: Sorts the friends list alphabetically by name.

• View People Icons: If enabled, displays a small icon from the avatar's profile to the left of their name.

The '+' gives quick access to offering friendship to the selected person.

The trashcan icon will allow you to unfriend the eprson - if he/she is a friend.

This tab shows the list of avatars, objects and groups which you have blocked (muted).

Right clicking any name gives the following options:

• Unblock: Allows you to remove the person, object or group from the block list.
• Profile: For avatars, opens the person's profile.

The gear icon on the top has the same fucntions as the right click menu.

The List icon has these otpions:

• Sort by Name: Sorts the friends list alphabetically by name.
• Sort by Type: Sorts the list by type (ie, Group, avatar, object)

The '+' icon allows you to add a person or object to your block list:

• Block Resident by name: Opens a person selector window, so you can pick who you wish to mute.
• Block object by name: Opens a window into which you should type the name of the object to block.

The trascan icon can be used to remove the selected entry from the block list.

This panel replicates many of the features of Contact Sets in the Conversations window.

Across the top, there are:

• Current set name: This drop down allows you to select a contact set.
• Gear Icon: Functions and Settings.
• + Icon: Add person or set.
• Trash Icon: Remove set or person.

Since these functions are all essentially the same as on the main Contact Sets window, please refer here for details.

People use the term a great deal, but usually without really understanding what it means, what causes it or how to deal with it. Some of the things commonly suggested to reduce lag actually have little or no effect.

First off, “lag” is a catch-all word that actually covers three very different things, and it is important to distinguish between them. Most lag reduction methods only deal with one of these three aspects.

You can use the Statistics Bar to get detailed information of what might be causing lag.

This is when you have connectivity issues. There are problems somewhere in the network between your computer and the LL servers. This usually can be noticed when you start to experience packet loss. Press Shift-Ctrl-1 (or Advanced¹⁾→ Performance Tools → Statistics Bar) and look at the top, packet loss; ideally this should be 0%; if it isn't, you have a connectivity issue and are losing data. Also, check Ping SIM. Ideally, this should be under 200.

Symptoms of a poor connection include (but are not limited to):

• failure of your avatar or textures to rez;
• object information not displaying in hover tips when you mouse over the object;
• teleport failure;
• random disconnections.

You can try to mitigate network lag by playing with your bandwidth. Too high, or too low, a value will result in network lag. For information on how to determine your optimal bandwidth, refer to this page.

Aside from the network issues mentioned above, some programs may inhibit or interfere with a good connection. Some firewall software and anti-virus programs are known to do this. You may want to temporarily disable them and see if the situation improves.

Everything you see has to be drawn by your graphics card. When there is too much to draw, when your computer cannot keep up, you experience client-side lag. Avatar Render Weight (formerly known as ARC - Avatar Rendering Cost) is part of client-side lag, as the name itself says.

Symptoms of client-side lag include jerky or sluggish movement.

There are many things you can do to reduce this, without having to ask people to adapt to you:

• reduce your draw distance (do you really need to see 512m away?);
• turn on avatar impostors (this makes drawing of distant avatars much faster);
• disable atmospheric shaders (which serves to drastically reduce how much your computer has to render, as the sky alone is very graphics-intensive);
• if need be, inhibit the rendering of other avatars: Advanced → Rendering Types → Avatar - or derender them.
• try reducing your level of detail settings for everyday use or to improve performance: Preferences → Graphics → Objects and Sculpts LOD; you can always adjust this setting again temporarily if something specific fails to render for you.

Client side lag is local to you. It is a direct result of how powerful your computer is. It is no one else's fault if your computer cannot handle a specific situation. So if you're in a high-lag setting, adapt temporarily as described above.

It must also be pointed out that client side lag does NOT affect things like scripts, at all. It has next to zero impact on a SIM's performance.

Contrary to popular belief, particles do not “lag a SIM'. Their effect on a SIM, on the servers, is in fact close to zero. Particles are almost entirely client-side. They are rendered on your computer, by your graphics card, and in fact, do NOT require a script to keep them going. They need a script to initiate the effect, yes, but afterward the script may be removed and the particle effect will keep going forever - until another script is dropped in to turn them off, or the object is taken or deleted.

If you find that particles are “lagging you”, it is wrong to ask that the effect be stopped. Instead, stop it yourself, on your own computer. That way others who are less affected may continue to enjoy them.

You can disable particles in a number of ways:

• Advanced → Rendering Types → Particles
• Preferences → Graphics → Max. particle count - set to 0

Doing any of these things will stop particles “lagging you”. There is no need to ask others to degrade their SL experience on your behalf. Also, again, particles do NOT cause server-side or script lag. Even if the scripts are not removed, a single one uses 0.02ms script time.

Owners of venues that have a “no particles” policy may mean well, but are misinformed. Again, particles do not lag a SIM, and are very easily dealt with client-side as described previously. Those venue owners are aiming at the wrong target in trying to reduce lag: particles aren't it, scripts are - and even more so, moving avatars (see below). You can't remove the avatars, of course, but you can request that they not show up with heavily scripted attachments.

(Having said that, every little bit helps when it comes to reducing script lag, so if you have a particle effect that does not require the script to be in it at all times, remove it.)

Server-side lag is caused by several things, independently. There are two major causes; all others are secondary and negligible. They are, in order of impact on a SIM:

• Physics. People, even wearing nothing at all, with an Avatar Render Weight of 1, and no scripts, will lag a SIM. The SIM needs to keep track of where each avatar is, to prevent them walking through one another, floors, walls, etc. Avatar movement is VERY high when it comes to server side lag. Sitting down reduces this lag significantly. Your avatar, in fact, becomes linked to the prim you're sitting on.

• Scripts. This is common knowledge, compared to the previous point. If you know you're going to a busy event, then remove scripted attachments, as many as possible. An AO in and of itself is negligible when compared to hair that is resize-scripted. Keep the AO, and instead ensure that your hair, shoes and other attachments have no resize scripts in them. (There is no good reason whatsoever for anyone to be carrying around more than 200 scripts on a human avatar, even when in full RP attire, with combat HUDs.)

Contrary to popular belief, prims do not lag a SIM - or more precisely, their effect on lag is miniscule compared to the two things mentioned above. Scripted prims cause lag; unscripted ones do not - relatively speaking, of course.

So, if you're going to an event, before you leave for it, check your attachments (hair, shoes, etc.) to ensure that they are unscripted. To those running events, it is strongly suggested that you ask attendees to do these things; a badly lagged SIM affects everyone at the event.

NOTE: As stated earlier, lag caused by physics (primarily avatar movement) is the number one cause of region lag. If physics lag is bad enough, scripts simply will stop running; avatar movement is considered more important than scipts. If there are 40 people at an event, and many are moving about, it will be laggy even if none of those people are wearing scripts.

NOTE: Moving away from a scripted prim will not do anything to reduce the “lag” it may be causing you. Scripts all run on the region server, and therefore, they are “global” to the server. No matter where you are in the region, the effect of that script running - that is, the time taken to run it, and the memory it consumes - will be felt on the entire region.

It must be stated that the above is a simplification; the true situation is far more complex but the intent is to be brief, simple, yet sufficiently correct.

• Downloads
• Firestorm Release Notes

• For New Residents
• Basic Info on Getting Help
• Troubleshooting Guide
• How to File a JIRA
• How to Contact Support
• Is My Viewer Safe
• Office Hours
• In World Support Locations

• Firestorm Gateway Team

• Firestorm Classes

• Login Screen Layout
• Viewer Modes
• The Viewer Layout

• Movement and Camera
• Chat
• Inventory
  • Replace Inventory Links
• Profiles
• Outfits
• Gestures
• Mouselook
• Editing Shapes and Other Body Parts
• People Panel Nearby (Radar), Friends and Groups are accessed here
• Contact Sets
• Using Search
• Streaming Audio and Video
• Voice
• Uploading Textures, Sounds, etc
• Right Click Menu

• Top Menu Bar
• Preferences
• Backing Up Settings
• Quick Preferences
• Cache - What It Is
• Keyboard Shortcuts

• Reporting Abuse
• Avatar Complexity Settings

• Client AO (animation overrider)
• Managing Groups
• Parcel Management
• Region Management
• Windlight: Water and Sky
• Avatar Physics
• LSL Bridge
• Move Lock
• Adjusting Font Sizes
• Building, Editing, Terraforming
  • Edit: General tab
  • Edit: Object tab
  • Edit: Features tab
  • Edit: Texture tab
    • Local Textures
  • Edit: Content tab
• Running Multiple Firestorm at Once
• Exporting and Importing Linksets
• Pathfinding
• Displayed Time Format
• Joystick and Space Navigator

• Firestorm LSL Preprocessor
• Debug Settings
• Understanding Lag
• Avatar Hitboxes

• Phototools
• Backup / Restore
• Render / Derender
• Pose Stand
• Quick Preferences
• Custom Default Prim Parameters
• Customizing In-World Sounds
• Customizing the Button Bar
• Client AO
• Camera Control
• Autoreplace
• People Panel / Radar
• Contact Sets
• Using the Command Line
• Build Tools

• Obsolete Tutorial Videos

• Colour Scheme Tutorial

• Firestorm Source repository
• How to Make a Patch
• How to be a Good Development Neighbor
• Compiling Firestorm ViewerUnder Construction
• Translating the Firestorm UI

• Firestorm Gateway SciFi Portal

• Firestorm Blocks
• SL 2.0 - Explanation and Discussion Reference
• Firestorm Q&A Recordings
• Applying to Beta Test
• Team April Fools' Pranks
• MOTD Blurbs

• For Phoenix documentation, please click here.

• Firestorm Licenses
• Firestorm Privacy Policy
• Firestorm Viewer Communications to the Firestorm Server
• Firestorm Credits
• Message of the Day Advertising
• Main website

This section covers issues related to audio, video and some aspects of search.

• For situations where you cannot hear audio, be it streaming music, or the audio from a movie/video, the first thing to do is check that:
  • streaming music and/or media are enabled in Preferences→ Sound & Media -> Sounds;
  • volumes for music and media are not at minimum;
  • audio is configured correctly in your operating system (ie, Windows, linux, OSX), that sound is going to the correct device (i.e., speakers or headset), and so on (this may require you to adjust settings in your sound mixer or other similar software);
  • You have not blocked the stream/video; check Preferences → Sound & Media → Media → Manage Media Sites.
  • for streaming music, test the music URL in your external web browser, to make sure that the URL actually works.

• If you have plugged in a USB sound device, you may need to relog so that the viewer can use it.
• HTTP fetching may be overloading your router; please try the suggestions given here; if they do not help, revert the changes made then return to this page and continue.

• Relog Firestorm and open the Search window
• Go to your computer processes and look for “slplugin.exe”
  • For Windows users, go to Task Manager → Processes Tab
  • For Mac users, go to Activity Monitor → My Processes (usually by default, but you can check top right drop down)
  • For Linux users, go to Command Terminal, and type “ps aux”
  • You may see four instances of the slplugin running (that is normal behavior)
  • If you do not see any instances of slplugin running, that is the cause of media failing
• If slplugin is not running, disable all firewall and virus protection (including anti-virus software and windows or other operating system firewalls). Do this check also for llceflib_host.
• Relog and attempt video playback again
• If it works, you will need to stop your firewall/virus protection from blocking the slplugin and/or llceflib_host files by granting appropriate permissions in your firewall/virus protection software
• NOTE: If you have several viewers installed, you will have to allow to each one access through your firewall, as well as to SLPlugin and llceflib_host for each one.
• If all of the above does not resolve the issue, you can try downloading the latest SL Viewer 2 viewer and replacing your Firestorm slplugin file with the one from Viewer 2.

• In Preferences → Sound & Media → Sounds, make sure the “Enabled” checkbox to the right of the “Media” slider is checked
  (For audio, check “Streaming Music”)
• In Preferences → Sound & Media → Media, check “Allow inworld scripts to play media”
• In Preferences → Network & Files -> Connection, make sure the Maximum Number of Web Browser Windows dropdown is set to Five, Ten or Unlimited
• Make sure the issue is not with the specific television you are using, by attempting to view videos on a television that plays video normally for other Firestorm users.
• Make sure that “Enable plugins” is ticked in Preferences → Network & Files -> Connection, else the external media plugin can not be executed, and you may see a message saying: Adobe Flash Player or an HTML5 supported browser is required for video playback.

• Windows users:
  • In order to play Flash format videos (e.g., YouTube videos), you must have the Opera & Chromium version of the Adobe Flash plugin installed. Unless you already have this specific version of Flash installed already, you will need to get the Opera & Chromium Flash plugin from Adobe.

• Linux users
  • You need to have the pepperflash plugin installed, which can be satisfied by installing pepperflashplugin-nonfree for Chromium

• Mac users
  • Mac users currently need the Safari & Firefox version of Adobe Flash plugin installed. Download it from Adobe.

• All users: Test your Flash
  • To make sure you have successfully installed the correct version of Flash and that it is working, use the in-world Flash game to test it.
    • Open the Developer menu: CTRL-Alt-Q. (Close this after testing; it's best not to leave this menu open.)
    • Then type CTRL-SHIFT-Z to open the internal browser.
    • Once the browser loads, click the Home icon in the upper left of the browser window.
    • Click “Flash game” (3rd column, 4th row).
    • A bubble-shooter game should load.

• NOTE: If you experience graphics driver crashes on nVidia cards when viewing Flash media (for example Youtube) both in-world and on a website and/or severe drops in your GPU clock mhz on any card then you will need to disable hardware acceleration on Flash Player. To do this, go to Youtube and Pick any video. Right click the video play area to bring up the options and follow the instructions here.

QuickTime is no longer needed for Windows users (and never was for linux users). Mac users, however, still need to have it.

• If YouTube videos suddenly will not play, and you just get a white screen, go to Preferences→ Privacy -> General, and click on Clear History, then try again.
• See also the Flash section, above.

Go to Preferences→ Sound & Media -> Sounds and make sure the volume sliders for streaming music and media are not all to the left and that there is no mute symbol (red no entry sign) on the speaker icon next to those. Make sure the Master Volume is not all to the left.

Check that Sound Source rolloff distance (Media tab) is correct; set back to default, if you changed it (5m and 30 respectively for min and max).

Go to Preferences→ Sound & Media -> Sounds and check that you have the Sounds and UI sliders up high enough and that there is no mute symbol (red no entry sign) on the speaker icon next to those.

Go to the top menu bar→ Advanced → Use Plugin Read Thread, and disable it, if it is enabled - or vice versa. (If you cannot see Advanced on the top menu, press Ctrl-Alt-D.)

If that doesn't help, first ensure that you have your bandwidth set correctly. Also, test the audio stream in your regular media player, and/or try a different audio stream in-world.

If the music volume fades as you cam around or edit objects, check the sound equalization settings in your operating system. For example, this may be caused by “Loudness equalization” being enabled in your speaker properties on Windows 7. (Refer to http://jira.phoenixviewer.com/browse/FIRE-19885.)

This error is due to Flash not being installed, or not installed correctly. See above.

Please note: Viewers play a minor part in voice functionality. The bulk of voice support is given by the external application called SLVoice, which is made by the SL voice provider, Vivox. Voice failures are almost always due to one of the following reasons:

• Your ISP is throttling or blocking the voice service;
• failure of the Vivox service;
• voice issues on the region you are on;
• voice being throttled by bandwidth set incorrectly - please check it by following the instructions here;
• voice hardware (mic, headset) not configured correctly in your operating system settings;
• voice hardware not configured correctly in the viewer;
• another application has your voice hardware in use (example, Skype);

• your anti virus software has “mangled” the voice application; see steps on this page: here.

• your firewall is blocking slvoice. Add slvoice to your firewall's exclusion/allow list.

Since 4.7.9, voice has not always connected to the voice servers. This is due to some coding issues that we inherited from the official SL viewer and that code's interaction with the latest voice files. The issue is documented on LL's Jira. A workaround is to disable and then re-enable voice. But if you're presented with the voice connection failure message that tells you “Voice communications will not be available”, you may need to disable voice and then relog before voice will try to reconnect.

Steps:

• Go to Preferences → Sound & Media → Voice, and untick “Enable Voice.”
• Relog.
• Wait 10-20 seconds, or until the viewer has finished rezzing the scene.
• Re-enable voice.

Most voice connection issues happen when the viewer tries to connect to voice during the login process. The workaround is to disable voice before you log out, and then only enable it after logging in when you need it. You can toggle Voice from the Media Controls at the top of the viewer (not enabled by default for Vintage or Latency skins) by hovering over the speaker icon and then checking or unchecking the last checkbox, or by going to Preferences ⇒ Sound & Media ⇒ Voice and checking or unchecking the top option.

If you have issues hearing but not being heard, or vice versa, then make sure that you headset is properly connected to your computer. Unplug it, then plug it back in, making sure it is fully inserted.

And on a related note, if you plug your headset in while logged into SL, you will very likely have to relog to get it to be recognised.

Due to the many different versions of each operating system (Windows, linux distros, Mac OSx's), it is very difficult to give specifics for each one. Nonetheless, make sure that your operating system is correctly configured for voice: that voice is going to your headset (or speakers, as you prefer), and that your mic is enabled and configured.

A bit more specifically, for Windows and linux, check in Mixer that SLvoice is listed, and not muted. Check that input and output devices are correct. For Mac, look in the Sound Preference pane.

• Go to Preferences→ Sound & Media -> Sounds. Find the Voice Chat slider and make sure it is not all to the left. Try increasing the volume.
• Make sure that Voice chat is enabled on that preferences tab.
• go to Preferences→ Sound & Media -> Voice. Click on Audio Device Settings. For Input and Output, use the dropdowns to select your voice devices (headset, microphone, whatever you use). It is best not to leave these at Default.
• Close Preferences and locate the Mic button on the button bar. Click the Lock checkbox then the actual button, and try speaking (hopefully, you went to Voice Echo Canyon so you can test).

Try reinstalling the drivers for your sound card, if you have one. Sometimes, these drivers conflict with the sound component of graphics card drivers. Similarly, you may have success by reinstalling your graphics card driver.

If voice still does not work, then continue working through this page.

If you find that voice cuts in and out, particularly right after a TP, and at the same time, you notice that things are not rezzing in for you very well (avatars, objects, etc), then the likely cause is that your router is being “overwhelmed” with texture transfers. So reboot your router/modem, and then your computer, and see if the problem is solved.

You can also try adjusting your bandwidth as explained here.

If that does not help, then proceed with the section below.

Chances are good that the problem lies with the SL servers or the voice provider, Vivox. Still, there are things you can try:

• Open Preferences, and go to Sound & Media → Voice, and click Reset (circular arrow).

• Shut down all applications that use, or can use, voice - like Skype, etc. Then relog.

• What sometimes helps to get voice working is disabling voice in Preferences→ Sound & Media -> Voice, hitting Ok, waiting a minute and then enabling voice and click Ok. When these methods fail (assuming voice usually works for you) it is usually the Vivox voice servers that are the problem.

• If this does not work at your current location, go to a region where other people are able to use voice at this time. One possibility is Firestorm Social, but any region where voice is known to be functioning is fine. Disable voice in Preferences→ Sound & Media -> Voice. Relog, using the last location selection on your login screen. Wait a couple of minutes. Reenable voice. Wait another couple of minutes (in other words, give the connection time to be established). If voice comes on, then the problem may have been the region you were in before. Was voice disabled there? If not, a region restart might solve the problem.

• Go to Preferences → Network & Files -> Connection and reduce your bandwidth setting to 500 (if it is not already set there). Repeat the above step to toggle voice off and back on. See here for more information on setting your bandwidth properly, but bear in mind that lower levels than those calculated there may be necessary for troubleshooting purposes.

• Log out of the viewer, then check Task Manager (or equivalent) and see if SLVoice is still running. If so, kill the process, restart the viewer and see if voice connects.

• Try a relog, or even a reboot of the computer.

• Sometimes device settings can reset, so check in Preferences→ Sound & Media -> Voice→ Audio Device Settings, to be sure that the input and output are set correctly.

• HTTP fetching may be overloading your router; please try the suggestions given here; if they do not help, revert the changes made then return to this page and continue.

• Does your headset/microphone work outside of SL? ie when using Skype, Yahoo or MSN

• Does your headset/microphone work in Preferences→ Sound & Media -> Voice→ Audio Device Settings?

• Is your voice chat volume turned up and not muted?

• Is the SLVoice.exe (simply SLVoice on Mac) that is in the Firestorm folder in the exceptions/allowed list for your firewall? If your firewall is turned off, turn it on and add the SLVoice.exe (or SLVoice) anyway.
  If your Firewall has SLVoice listed twice, then remove both instances, and allow it again. For Win10, make sure that SLVoice has Private unchecked, and Public checked. If you had these set differently, change them, then close the window, log out of SL, reboot.

• Check the bandwidth you are actually getting and what you have set in Preferences → Network & Files → Connection. Please refer to this page for specifics.

• Go to top menu, Advanced → Debug Settings, and in the window that opens, type: Cmdlinedisablevoice - then ensure this is set to FALSE. (Use Crtl-Alt-D to enable the Advanced menu, if it isn't.)

At the Firestorm log in screen, next to the log In button, is a drop down menu, which allows you to select the default viewer mode. These can be one of:

• Phoenix
• Firestorm
• Hybrid
• V5
• Latency
• Text

This allows you to select the overall “look and feel” of the viewer. Text mode disables almost all rendering; it exists for those who need to get in-world on very low end computers.

NOTE: This will affect many settings but none that you have set yourself. In other words, if you log in with (for example) Phoenix mode, but then change one of the default settings to what would be V3 mode, that will remain set next time.

The tables below lists settings and how they are set in the various modes.

Profiles are a way for people to share information about themselves, what they do, the things the like or dislike, special places they recommend, and so on. Profile information (as is the case with most things) is stored on Second Life servers.

In Firestorm, profiles my be displayed in one of two ways. The look and feel of these is very different so they are treated separately; click the links above to access the section you are interested in.

To select which of the two you wish to use, access Preferences→ User Interface -> Interface Windows (the Preferences window can by opened with Ctrl-P, or from the top menu bar, Avatar → Preferences). Then enable Use web profiles by default to use web based profiles; disable it to use legacy profiles.

Here is a sample of what you will see when looking at a profile:

• Name: Self explanatory.
• UUID Key: This is the avatar's Universally unique identifier, a key which uniquely identifies this avatar from all others.
• Online status: will show whether the avatar si online or offline.
• Profile picture: On you own profile, clicking this will open a texture picker window, allowing you to select a new profile picture. If the profile is that of someone else, clicking the picture will cause the full sized image to open.

• Born: Shows Month, day year and exact age.
  Example:
  08/27/2006 (4 years 9 months old; 1745 days)
• Account Info: Indicates Resident status, and whether payment information is registered with LL.
• Partner: If the avatar is partnered, the partner's name will be shown here.

• Groups: Shows the list of publicly visible groups to which the avatar belongs.
  • Plus sign: (Only on profiles of others.) Clicking this will allow you to invite the person to a group.

• About: A brief summary written by the avatar to describe him/herself.

• Give Item: You can drag and drop an item into this space to offer it to another person.

• Find on Map (button): This will be greyed out if not on your friends list; otherwise, this will open a map showing the avatar's current location in-world, if online.

• Offer Teleport (button): Sends a teleport offer to the avatar; if accepted, the avatar will be brought to your current location.

• Add Friend (button): Sends a request to the avatar offering friendship. If accepted, this results in them being listed on your Friends list and their calling card being added to your Calling Cards inventory folder.

• Pay (button): Allows you to send L$ directly to the avatar.

• Instant Message (button): Opens an instant message window for direct one-on-one communication.

• Block (button): Blocks the avatar from communicating with you. Equivalent to the “Mute” button in Phoenix viewer.

• Gear (button): Clicking this gives a menu:
  • Share: Selecting this, an IM window opens, and inventory items may be given to he other avatar by dragging them into it.
  • Call: starts a Voice call with the other person.
  • Copy Name: Copies the avatar's name to the clipboard, for later pasting into a notecard or script or external document (paste with Ctrl-V).
  • Copy URI: Copies the URI for the avatar to the clipboard. This looks like:
    secondlife:///app/agent/989652fe-598c-4324-8712-1e8cede7cb97/about
  • Copy UUID: Similar to the above, but copies only the UUID; for example:
    989652fe-598c-4324-8712-1e8cede7cb97
  • Report: Select this if you wish to file an abuse report concerning the person whose profile you have open. This opens the Report Abuse window, with the avatar name already filed in.

If you have a display name and wish to change it (or if you wish to set one for the first time), you will first need to have display anmes enabled in Preferences→ General: View Display Names. With that set, you will get a wrench icon on your profile, to the right of your user name. Click that to open the Change Display Name window.

Web profiles offer a web-based view of user profile information.

To enable web profiles, access Preferences→ User Interface -> Interface Windows (the Preferences window can by opened with Ctrl-P, or from the top menu bar, Avatar → Preferences). Enable Use web profiles by default to use web based profiles; disable it to use legacy profiles.

Web profiles may also be accessed using a normal web browser and going to https://my.secondlife.com/first.last (where first.last is your SL user name).

NOTE: Web profiles are (as the name suggests) web pages, which are pulled from SL servers. If you are unable to view a web profile at all, please refer to this page for suggestions applicable to viewing web pages in the viewer.

You can view the official SL documentation on them here.

This documentation is not intended to be exhaustive and complete; hopefully it provides enough information for you to be able to make use of the features.

A web profile is organized into tabs, which are arranged vertically down the left side. These will be covered in detail below, but in brief, they are:

• Avatar profile
• Home
• People
• Inbox
• Recommendations
• Settings

When you open someone else's profile, their information will be shown in the top tab (profile); all other tabs always refer to your own profile and information. For example, clicking the Home tab will show you recent activity of your friends, not the friends of the person whose profile you are viewing.

At the top of this tab, is the person's profile picture and their name. If the person is online (and has not disabled showing their online status), a green dot will appear to the right.

Below this are buttons showing the status of the person relative to you - that is, Friend, whether you are following their profile feed, and so on. To the right, the envelope button allows you to send an IM in-world, or to leave a message on their web profile.

On your own profile, the above buttons are replaced with a single Edit Profile button.

Below is a row of 3 or 4 tabs:

• Feed: If the user has enabled a profile feed, click this to view it. The tab will not be present if the feed has been disabled.
• About: Overall summary, showing payment status with SL, a short biography, SL“birthday”, and finally a space for any notes you wish to make.
• Picks: A list of the avatar's favorite places in Second Life.
  NOTE: There is no way to add or edit picks or classifieds via web profiles. Users on Firestorm 4.x may use the Picks window to add/edit them (accessible from the top menu bar→ Avatar → Picks); users of Firestorm 3.3 or older will need to switch to “legacy profiles” to do this.
• Groups: Groups which this user belongs to - other than any which they may have set to not be visibile.

To change your own profile, click the Edit button near the top. You will get a new page showing three tabs

This has several groups, as follows:

• Profile Picture: Your current profile picture (if any) is shown. You may select a new one to upload from your ahrd drive.
• Display Name: This shows your current display name, and allows you to change it to something else.
• Biography: A space where you can write soemthing about yourself in SL.
• Interests: keywords listing your interests.
• Homepage: The URL of your website, if you have one. You can put your Facebook page here, for example.
• Social Identities: Here you can add links to your profile on popular social networking sites, like Twitter, Facebook, etc.
• Partner: Here, you can add an SL partner - or it will show the name of your partner, if you have one.
• Real World Profile Picture: This allows you to upload a real life picture, from your computer.
• Real World Biography: Brief information about your real life, anything you wish to share with other SL residents.

This section allows you to control who can various parts of your web profile and feed. It is self-explanatory

In this section, you control what actions will result in notifications being sent to you, as whether they are sent in-world and/or to your email.

This tab shows the recent activity of people whose rpofile feeds you follow, and “trending” activity.

This is divided into three sections:

Shows all of your friends. Clicking on their names will go to their web profile. The green button allows you to toggle between following and not following their profile feed. The egar icon allows you to change:

• Permissions: whether the person can see your online status, see you on map, and whether they can edit, delete or take your objects.
• Remove friend

Shows the people whose profile feeds you follow, but who are not on your friends list.

Shows those who follow your profile feed.

This shows new messages and notifications sent via your web profile.

Suggestions for people to follow.

This is the same as editing your profile, above.

This page covers the Features tab of the toolbox window in Edit and Build modes. This tab is shown in the image to the right. The upper section of this window is described here.

In Edit mode, some fields will be unavailable if the object is not modifyable.

NOTE: The term “Object” is used to refer to a single unlinked prim, or to a linked set of prims.
Most of the settings below can only be applied to individual prims; they will be disabled if you are editing a linked set.
Note that the overall properties of a linked set are the same as the properties of the root prim.

There are several groups of settings here, mostly unrelated to one another.

Applicable to boxes, cylinders and prism types, this makes the prim flexible (usually known as a flexi prim). Such prims are usually path cut and hollowed. Flexible prims are commonly used in clothing attachments like capes, for flags and other wavy things. Flexible prims are automatically made phantom.

Flexible prim characteristics are as follows:

• Softness: Controls the stiffness of the prim on a scale of 0 to 3, where 0 is the most stiff and 3 is the most soft.
• Gravity: Controls how hard gravity pulls down on the prim. If you enter a negative value, gravity pulls the object upward instead.
• Drag: Controls how much drag the atmosphere appears to exert on the prim when it's moved.
• Wind: Controls how much this prim bends in response to the current region's wind.
• Tension: Controls how much force is pulling the top of the prim away from its base.
• Force X/Y/Z: Controls how much artificial force is applied on the prim, from different directions.

• Physics Shape Type: Physics Shape type selects between different “physical” representations of the object. The physical representation is different to the visual representation. The latter is (perhaps obviously) what you see, whereas the physics shape is what you collide with. It is important in determining whether you walk through, around or over an item, and importantly, it pays a very key role in determining where an item drop/dragged into the viewer will actually be placed.
  There are 3 possible options, but not all are available to all objects and in some cases cannot be used in certain circumstances.
  • None: Physics type None is only available for child prims of a linkset. It disables the physics processing for these prims and crucially, removes their physics cost (see later) from the LI calculation.
  • Convex hull: A convex hull is a mathematical term, stop wait…come back…., seriously, it's ok. It just means “the shape I get if I cover this object in plastic wrap”. The convex hull is, therefore, an approximation of the shape of an object. It does not support holes on objects and a wall containing a doorway with a convex hull physics shape will not let you pass through. The plastic wrap analogy holds good for pretty much all such examples. Convex hull is available for all objects but can force a prim to cost more than 1LI. This is the default for Mesh.
  • Prim: This is without the doubt the most confusing name in the list. The “prim” physics shape is generally only seen on Meshes. It actually tells the region to use the objects custom physics shape, a dedicated shape that the creator of the object decided was a good and appropriate shape for the object. A “prim physics” shape allows the creator to specify exactly which parts of an object you can collide with and which parts you walk through, allowing them, for example, to open up doorways but keep windows impassable, if they so choose. Unfortunately, many creators are neglectful in this selection and the prim physics shape is often not very useful. The reason for the name is clearer when considering that this is the default mode for traditional prims and reflects a physical shape that matches the visible shape of the prim closely.
• Material: (Only applies when the object is physical.) The notional real-life material that behaves most like this object. It affects the friction and bounce of an object in collisions, as well as the default sounds made. *Important: This has nothing whatsoever to do with the texturing “materials”.
• Gravity: (Only applies when the object is physical.) Affects the way that an object interacts, 1.0 is earth standard gravity (i.e. 1g) a negative value will cause a physical object to rise.
• Friction:
• Density:
• Bounciness: (Only applies when the object is physical.) These three override the defaults implied by the “Material”.

To the right of Physics Shape Type is an eye icon. Clicking this switches in and out of physics view. Physics view will show the object's physics shape in a colour that reflects the physics cost.
The physics cost is not normally used for prims, but becomes important if a prim is linked to a mesh, or has any modern feature such as a bump map applied to it. A low physics cost will be a passive blue, moving through a worrying orange to an angry red. If you plan to link a prim to a mesh or use any other modern feature it is worth checking this quickly to avoid your Land Impact (LI) from sky rocketing. See this blog post for more details.

Cause the prim to emit light. In order to be able to see the light, you need to have Preferences→ Graphics → General→ Local Lights enabled.

• Color: Click this to open a color picker, from which you can select the light color.
• Intensity: Sets the initial brightness of the prim; the possible values are between 0 and 1.
• Radius: Specifies how far the light travels, in meters. The maximum is 20m.
• Falloff: Sets how quickly the light's Intensity fades as it travels to its outer Radius. Lower values are more gradual.

For general information on projectors, please refer to this SL page.

When you have Lighting and Shaodws enabled (in Preferences→ Graphics, then you can make use of projectors. In the Features tab of the edit window, you will see additional fields in the lower right.

• Texture: This is the texture to project. Clicking it will open the Texture Picker.
• FOV: The FOV setting defines the field of view of the projector, in radians. The field of view is the angular width of the cone of light projected. The possible range of values from 0.0 to 3.0 correspond to widths from 0 degrees to approx 172 degrees (almost a hemisphere of influence). Fidelity of shadows caused by a projector may degrade as the FOV becomes larger.
• Focus: A projected texture appears blurrier the further the projection point is from the projector. The Focus value controls how attenuated this effect is. Positive values keep the projection sharper for farther distances, negative values make the projection start to blur at a closer range.
• Ambiance: Ambiance adds a very blurred version of the projected image to all faces within the cone of influence, regardless of whether they are in shadow or facing away from the projector. The goal is to roughly simulate light influence being diffused in all directions by surfaces receiving a projected image. Thus it is acceptable that this be even brighter on faces facing away from the projector. The brightness of this effect is proportional to the Ambiance value.

This page covers the Object tab of the toolbox window in Edit and Build modes. This tab is shown in the image to the right. The upper section of this window is described here.

In Edit mode, some fields will be unavailable if the object is not modifyable.

NOTE: The term “Object” is used to refer to a single unlinked prim, or to a linked set of prims.
Everything below applies to objects, or individual prims selected from a linked set using Edit Linked.
Note that the overall properties of a linked set are the same as the properties of the root prim.

• Locked: If this is enabled, then attempting to edit the object will be inhibited; all fields will be greyed out, and if you attempt to delete it, you will get a pop-up asking for confirmation. This gives some protection against accidental editing and deletion. You will have to disable this checkbox to be able to edit the object again.
• Physical: If this is enabled, the object will become physical, meaning it will become subject to gravity, and will collide with and displace avatars and other physical objects.
• Temporary: If this is enabled, the object will disappear after about 60 seconds. Useful for some special effects like things that explode, or for bullets, etc. Use with caution, as the object vanishes completely; it is not returned to you.
• Phantom: Disables physics for the object. Avatars and other objects will be able to freely pass through it. Don't enable this on floors.

Below this group of checkboxes are three groups of edit fields which allow you to manually specify the object's position, size and rotation. This allows for high precision positioning, greater than is possible manually. All three of these have three buttons to their immediate right:

• C Copies the object's position/size/rotation
• P Pastes the object's position/size/rotation (from a previous use of C)
• p Pastes the object's position/size/rotation (from a value in your clipboard¹⁾).

• Position: The position of the object in region coordinates.
• Size: Size of the object, in meters. To resize a single prim in a linked set, check Edit Linked, then click the prim.
• Rotation: The object's rotation.

The values on the right control the type and characteristics of single prims; they will all be disabled if you are editing a linked set.

• Drop-Down: Select from one of the basic primitive types; by default, this will be Box.
• Path Cut: Cuts a slice out of the object around its local X-axis. For boxes and cylinders, the slice is taken from around the Z-axis.
• Hollow: Hollows the inside of the object, measured as a percentage. Works differently for each prim type. Limited to 95.0%.
• Hollow Shape: Sets the shape of the void left by using Hollow. You may choose to make your hollow shape a Circle, Square, Triangle. The default varies based on the type of prim, but will be one of the 3 listed.
• Twist: Twists the object along its Z-axis (measured in degrees). You may twist the object from either end by using the B (Beginning) and E (End) fields.
• Taper: Tapers the X and Y dimensions of the top or bottom of your object. Positive X and Y values taper the top of your object as indicated by the Z-axis, and negative values taper the bottom of the object.
• Top Shear: Offsets the X and Y coordinates of the top of your object relative to the base of the object, which creates a “leaning” effect.
• Slice: Cuts vertical slices from your object along the Z-axis.
• Taper Profile: Unknown.
• Dimple: Creates dimples in the B or E of a solid sphere along its X-axis.
• Hole Size: Y changes the size of the hole in a torus, tube, or ring. X changes the length of the object along the object's X-axis.
• Skew: Offsets the two ends of a torus, ring, or tube. Can be affected by Revolutions.
• Radius: Changes the radial difference between the beginning of a torus, ring, or tube and the end of the object. Creates a tapered spiral when used with Revolutions.
• Revolutions: Determines the number of times a torus, ring, or tube revolves around the X-axis in a spiral. Can be affected by Skew.

The following only apply to sculpted prims:

• Sculpt Texture: Opens the texture picker to select a sculpt map, an image file that Second Life interprets and displays as a 3D object.
• Mirror: Reverses the sculpt map. Useful for creating a mirrored copy of a prim, for example the two sides of shoulder armor.
• Inside-out: Flips the sculpt inside-out. Useful for plane sculpt maps which are invisible from the other side; make a copy, use this and link.
• Stitching Type: Changes how 3D data from a sculpt map is and displayed. More on this here.

At the bottom of the window are two buttons, with the heading “Object Parameters”:

• Copy button: Copies all of the parameters given on the right side of the Object tab
• Paste button: Set all parameters to values previously copied.

The following only apply to mesh objects:
The view will change. On the right side, Level Of Detail (LOD) information about the currently selected mesh is shown. LOD Models are different versions of the same object that are shown at different distances. The upper table shows the number of triangles in the object for each LOD level. Below this, there is a drop-down from which you may select a LOD level. This allows you to preview what the object will look like at different LOD levels (distances). It doesn't actually affect the object; once you close the edit window, the object will revert to Default.
For ease of reference, the lower table gives a comparative table showing the distance from the camera that each LOD will be displayed when viewed with default values for the LL viewer, Firestorm, and then for your current custom LOD setting.
For more information, please refer to this blog post.

For best results, when designing items for sale you should try to ensure that the models will look good for users at these defaults and considering how the item is typically used.

Please see Recent Crashes on Windows, following a Driver Update for this issue.

If you have Intel Graphics HD, Intel Graphics HD2500 and Intel Graphics HD4000, and are using the 64bit version of Firestorm 5.0.7 or later, on Windows 10, refer to this page.

If this occurs, chances are good that some part of cache is corrupt. Deleting it should solve the problem.

• Locate your cache folder. You will probably need to do this manually, if you are unable to log in. Use a file manager (like Windows Explorer for Windows system, Dolphin, or some such) to locate the cache folder. In its default location, the cache folder is hidden on most OSs. To find it, you will need to show hidden folders. Default cache locations are:
  • Windows 7, 8.1, and 10: press [Win] + [R] and type %localappdata%, then look for the Firestorm folder. (This method avoids having to un-hide folders.)
  • Mac: ~/Library/Caches/Firestorm
  • linux: ~/.firestorm/cache or ~/.firestorm_x64/cache
• Delete the cache folder you located.
• Log back into SL, to a quiet region (try Hippo Hollow, Aich or Hatton). Allow your inventory and cache to repopulate fully.

Windows only: If the above doesn't work, then click the speaker icon in the system tray, then touch the volume slider, just enough to change the volume slightly. It may be that the Windows sound system has stalled; this should “give it a kick”.

If the above fails, then try doing a full wipe of all settings.

This indicates that a debug setting (a control) is missing a comment. It is unclear which comment is missing, but the fix is to reinstall Firestorm using the Clean Install procedures.

Ref. FIRE-12339

This is almost always caused by the MemoryPrivatePoolEnabled being set to TRUE. It should never be set to TRUE. But before you try to fix this, we could really use a copy of your crash logs to help us work on a fix. See here for steps to collect your crash logs, then attach those logs to FIRE-12339.

Then, do the following:

• Make sure hidden files/folders are set to show - see here for steps.
• Browse to your user_settings folder. This is located at -
  • Windows XP: C:\Documents and Settings\ [USERNAME] \Application Data\Firestorm\user_settings
  • Windows Vista, 7, or 8, 8.1, and 10: C:\Users\ [USERNAME] \AppData\Roaming\Firestorm\user_settings
  • Mac: User/Library/Application Support/Firestorm/user_settings
  • Linux: ~/.firestorm/user_settings
• In the user_settings folder, find the file named “settings.xml”
• Open settings.xml in a text editor - For Windows, Notepad++ is ideal for this
• Search settings.xml for the term MemoryPrivatePoolEnabled
  You will see a block of text like so:

<key>MemoryPrivatePoolEnabled</key>
<map>
<key>Backup</key>
<boolean>0</boolean>
<key>Comment</key>
<string>Enable the private memory pool management</string>
<key>Type</key>
<string>Boolean</string>
<key>Value</key>
<boolean>1</boolean>
</map>

• Near the bottom there, change the “<boolean>1</boolean>” line just above </map> to “<boolean>0</boolean>”
• Save changes to settings.xml and edit the text editor.
• Login.
• Profit.

Issues outside of Firestorm can, and often do, result in viewer crashes….

• Make sure your file system is not corrupt by running chkdsk or equivalent for your OS.
• On Windows, ensure that your registry isn't messed up by running CCleaner or similar.
• Reboot your PC and moder/router.
• Ensure that video drivers are current, as well as your OS.
• Do a Reinstall of Firestorm. Be sure to use a fresh download of the viewer; either clear your browser cache or use a different browser for the download.

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